Carsen Vge

I am trying to order two outfits but it's not...

I am trying to order two outfits but it's not taking my card. 853 749 ****. Please call me at this number. I am looking at two Cardian two piece suit one white and one gray.
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Anonymous
map-marker Washington, District Of Columbia

Did not receive garment

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I called customer service because I did not receive my order due to I was out of town and they forwarded to another address which it never got to me so they did say they were going to send me a replacement representative. The representative I talk to you was very considerate and understood my problem so I am getting a Nother one sent to me. If you have any questions just got a customer service. They are very polite and courteous and I understand thank you.
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Margie M Aok

Stop auto delivery

Stop Keranique. Auto delivery Would like to talk to a human representativ Upsetting to have to do business this way
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Cons:
  • Not speaking to a real person

Preferred solution: Stop auto delivery Speak to a human

User's recommendation: Get the correct phone number

Anonymous
map-marker Dallas, Texas

I am on forever auto-debit.

So, I messed up and a few payments were missed while I was wait for the returns to be credited. But, come on! Months later and I am still being auto-debited from my account. Whats worse? No one can tell me when it will ever end?? Come on. Im home on no $. Some of this is from last year. How long will these -$4 and -$8 lasts??
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User's recommendation: Pay for it. Never believe they are going to send you discount coupons. I’ve been shopping with them for 34 years. I’ve never qualified for a credit card and I have never received a discount coupon.

Shabazz Eoq
map-marker Columbus, Ohio

Billing question

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I was Just checking on receipt of my payment. Was advised it had bern received. All went well with this call.
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Charles B Vge

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Verified Buyer
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Verified Reviewer
| map-marker Mobile, Alabama

InstaClean 32 oz. All-Purpose Stain-Removing Cleaner w/128 oz. Refill

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Home Shopping Network - InstaClean 32 oz. All-Purpose Stain-Removing Cleaner w/128 oz. Refill
Updated by user Aug 29, 2022

No, I never received anything from sellers. Since initial posting, I have tried this product on several other stains with the same results.

Product does not make stain disappear (as demonstrated), and was not effective at removing stain. I had to use other products to...

Original review Jul 30, 2022
InstaClean 32 oz. All-Purpose Stain-Removing Cleaner w/128 oz.

Refill, was ordered from HSN and the demonstration shows spraying it across several stains and the sprayed area immediately removes the stain. I tried this on several things to no avail. This morning I sprayed a peach juice dripping on my white T shirt and green pants. I immediately sprayed the stain remover on both and waited.

The stain remained. Sprayed again (as they recommend) and stain remained. Wet a wash cloth and wiped over the stain, it still remained. Finally, put bar soap on the wet wash cloth and wiped the stain off.

This spray does not do what the advertisement shows and is a rip off. I put a review on HSN site, but will not return it, as it will cost as much to return it as the purchase price.
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Loss:
$32
Pros:
  • Easy to order
Cons:
  • May get bad product and shipping back expensive

Preferred solution: Free return and credit

User's recommendation: Be warned!!

Eraina Jot
map-marker Tampa, Florida

Team member rude comments to custermer about mr her mother

She talks bad and private things about me and my partner to your customers wants you to think I have dementia I am in sound mind believe me she is a pathological liar
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Eraina Jot
map-marker Tampa, Florida

Complant

My daughter Lori Guggino is discussing me and my partner on cgg gf at with a client not nice words talking about our business today 11/28
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Eraina Jot
map-marker Tampa, Florida

Charining with customer

Your team member Lori Guggino is speaking with a client me and my partner Im her mother my email is ElaineGuggino@***.com
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Anonymous
map-marker Waterbury, Connecticut

Item never shipped out

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Item was never picked up by UPS. They posted an estimated delivery date but never received. Mean while they got their money ok from my account.
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Karen L Bpr

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Verified Reviewer

Sent to collections for a bench that was returned

MIn 2020 I ordered 2 benchs (2 separate orders). I returned one that was damaged and they sent a replacement. Now, 2 years later Ive been sent to a collection agency because they state they havent received it. Ive not received any bills or notices regarding this issue, but I sure got a collection letter. And I sure remember sending back that heavy *** bench but how the *** after 2 years am I supposed to prove I returned it??? And why wasnt I contacted 2 years ago regarding this??? I call ***
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Loss:
$80
Pros:
  • Easy to order from
Cons:
  • Deceptive billing practices

Preferred solution: Let the company propose a solution

User's recommendation: Make sure you keep proof of any returns for years to come!

angelica f Aur

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Verified Reviewer
| map-marker Seattle, Washington

Refund or store credit item number 778-313 and 778-310

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Dear Hsn,

I am writing to complain about your pricing of your Today Special Value items. In Feb.

I purchased your today special value, which I thought would be the lowest I could get it for because usually that is the case with Today Special Value ( excluding clearance items ) I bought two of those items thinking that this was the last time I would be able to buy this item and that low price.

Unfortunately , I was wrong . I looked at your current special value today 6/13/22 and the same item I purchased in Feb is now much lower. If I would have known that you would continue to lower the price and I would have been able to purchase the same item at a much lower price I would have not bought two of them and I would have waiting for the New special value offer.

I contacted your customer service Department and talked to the Rep that answered the phone today ( 6/13/22). I asked to be reimbursed with either store credit or a refund of the difference in what I paid and what the price is now.

She states she couldn't not do this. I than did a live chat and I only got $10.00 spendable cash ( not close to the money I should have been reimbursed for) .I was very disappointed since I believe I and the other customers who purchased at the higher price deserve a refund or store credit based on the fact that you advertise that your Special value is the lowest price and your host continue to state that this configuration will not be available at a lower price this year.

I hope this can be resolved as soon as possible. Thank you.

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Loss:
$60

Preferred solution: Price reduction

User's recommendation: wait to buy

Mary S Nlp

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Verified Reviewer
| map-marker Ann Arbor, Michigan

ATROCIOUS CUSTOMER CARE!

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Order Number: 180654****

Order Number: 180654****

I ordered TWO Arcade1Up Games. I was sent by Arcade1UP TWO incorrect games, just not the ones I ordered.

I set an online return and got both incorrect items back in the mail. I was only refunded for one and not the second! Your online chat people are super rude, they claimed they called me - they did not. Then they refused to process my second game return refund because they said it was from Amazon.

HELLO? Is it beyond the realm of possibility that this is their mistake? They could concede they made one mistake but not the other? It is simply mindboggling?

So your warehouse, or Arcade1Up's warehouse is capable of making ONE mistake but not TWO? I said on the online chat, I would contact my credit card company and I am pretty sure they would issue a chargeback, because it just does not make sense, to admit to ONE mistake and not TWO? I haven't contacted my credit card company yet, I suppose was just hoping HSN would do the right thing and refund me in full. If anything they should refund me in full and send me a $500 gift card for causing such distress.

No one cared if they had lost a customer because of their rudeness and absolute incompetence. No one. It's simply shocking to me. I think I have $10 in Kash.

Sure what use is that to anyone? I am hoping you will deal with this and process my refund asap. They even sent me back an incorrect item, which you are more than welcome to have back and nowhere on the box does it say Amazon!?! Very bizarre behaviour.

I am also contacting Robert Muller's Office. I am beyond disappointed in HSN.

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User's recommendation: Don't shop with them. Total.thieving ***

Bruce c Mhl
map-marker Middletown Township, New Jersey

Item not delivered

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I called and told hsn that I never recieved an item they said they would replace it 4 days later they claim ups or the usps delivered it and I would be charged for a replacement if I still wanted it I asked for a signature or photo they have neither so over a 30 dollar item they will lose thousands of dollars from a 20 year customer DO NOT BUT FROM THIS COMPANY
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Loss:
$30

Preferred solution: Deliver product or service ordered

User's recommendation: Absolutely not

Mary S Nlp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DISGUSTING CUSTOMER CARE. HAVE NOT BEEN FULLY REFUNDED

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Still waiting on a response

SECOND MESSAGE SENT VIA THIS FORUM.

Order Number: 180654****

Order Number: 180654****

I ordered TWO Arcade1Up Games. I was sent by Arcade1UP TWO incorrect games, just not the ones I ordered.

I set an online return and got both incorrect items back in the mail. I was only refunded for one and not the second! Your online chat people are super rude, they claimed they called me - they did not. Then they refused to process my second game return refund because they said it was from Amazon.

HELLO? Is it beyond the realm of possibility that this is their mistake? They could concede they made one mistake but not the other? It is simply mindboggling?

So your warehouse, or Arcade1Up's warehouse is capable of making ONE mistake but not TWO? I said on the online chat, I would contact my credit card company and I am pretty sure they would issue a chargeback, because it just does not make sense, to admit to ONE mistake and not TWO? I haven't contacted my credit card company yet, I suppose was just hoping HSN would do the right thing and refund me in full. If anything they should refund me in full and send me a $500 gift card for causing such distress.

No one cared if they had lost a customer because of their rudeness and absolute incompetence. No one. It's simply shocking to me. I think I have $10 in Kash.

Sure what use is that to anyone? I am hoping you will deal with this and process my refund asap. They even sent me back an incorrect item, which you are more than welcome to have back and nowhere on the box does it say Amazon!?!

Very bizarre behaviour. I am beyond disappointed in HSN.

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Loss:
$244
Cons:
  • Not shipped and not notified it wastold were shipped
  • Deceptive billing practices

Preferred solution: Full refund