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Verified Reviewer
Junior Reviewer
Update by user Feb 03, 2021

I filed a complaint with the BBB on Friday 1/29/2021. HSN got it on Monday and asked for the tracking numbers of the returns.

I supplied them, they responded tonight and are refunding the item costs back to the credit card used. As a consumer, I use every avenue at my...

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ID
#2394889 Review #2394889 is a subjective opinion of poster.
Loss
$1500

Return label

I just want a return label sent to my email so I can print it off and return this tablet before 1/31/21
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ID
#2385748 Review #2385748 is a subjective opinion of poster.
Location
Johnston, South Carolina

Trac phone purchase

we found what we needed for the trac phone purchase thankGod
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ID
#2347714 Review #2347714 is a subjective opinion of poster.
Location
Northbridge, Massachusetts

Return

HSN says you can return items purchased as gifts until the end of Jan. They neglect to tell you that you have to pay return shipping. I recently purchased a keyboard set as a gift but found out that the recipient was getting a full size upright as a gift. When I tried to return it, I just got an address and barcode (not prepaid). When I took it to the PO I was told shipping was 86.00. The piano set was only 129. HSN gets a big discount on shipping due to volume. I will not purchase from HSN again.

User's recommendation: Be careful what you buy, particularly large items.

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ID
#2333671 Review #2333671 is a subjective opinion of poster.
Location
Wichita, Kansas

A problem with a item

My problem was resolved. Thank you HSN@
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ID
#2321311 Review #2321311 is a subjective opinion of poster.
Location
The Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Moneygram payments

That hsn/synch foes not accept moneygram payments.
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ID
#2269182 Review #2269182 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Trying to purchase a telephone ear buds

My card was declined don't know what reason
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ID
#2246947 Review #2246947 is a subjective opinion of poster.
Location
Chula Vista, California

Address not deliverable

Old address had multiple housing units... New address wasn't being accepted ... Took Old address out .. Package now can be delivered without any problem... Mom's been customer about 25+ years... Thanks HSC... Greggory
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ID
#2217842 Review #2217842 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Home Shopping Network Shipping Service

Disappointed

Paying off whatever I owe and closing account. Done with them and the cheap merchandise and bad customer service. Everything looks fine on TV but when its received it has already been used or broken. On several occasions that has happened. So thats it HSN. You can keep your junk and I hope you go out of business.
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ID
#2192698 Review #2192698 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Broken IPad

Ordered an iPad and they sent me one that had a crack in it. Must of belonged to someone else. Still waiting for my refund. Last time Ill ever order from them again.
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ID
#2189147 Review #2189147 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Curtis Stone

Would like to know when the Curtis Stone Dura-Pan non-stick 3pc fry pan set 683-938 will be available again.
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ID
#2180676 Review #2180676 is a subjective opinion of poster.
Location
Holland, Michigan

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Verified Reviewer
New Reviewer

Do not care about Customers

Home Shopping Network - Do not care about Customers
Home Shopping Network - Do not care about Customers
Waiting for an auto ship order for over a month and they are now selling that exact item as a single ship. When I called to ask about it, I was told that this is a single ship. I spoke to a manager and was told this was a warehouse issue. I stated the auto ship means I am spending more money with you and you are not taking care of this or making it right All this means is you are out to make more money Shame on HSN

User's recommendation: Watch the webiste to see more unfair practices by the company.

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ID
#2166070 Review #2166070 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Pros
  • Flex pay
Cons
  • I contacted a supervisor last night
  • Customer service not helpful at all
  • You do not value your customers and it is obvious
Preferred solution
send me my product

Returns are not credited. Your out of money if you return

Hsn. Still charges customers. For items they mail back. They always blame the postal service. There not good company. Shop at shop hq.

User's recommendation: shop at hq.

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1 comment
#1928443

That’s why I stopped buying from them and QVC. I think both companies are crap.

ID
#2096407 Review #2096407 is a subjective opinion of poster.
Cons
  • Paying for return shipping when its their fault
Loss
$50
Preferred solution
Full refund
New Reviewer

Orders taking too long!

Orders are taking way too long to get you're order. The quality has gone down also.
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ID
#2061963 Review #2061963 is a subjective opinion of poster.
Pros
  • Flex pay
Cons
  • No comfermation of order sent and no tracking info sent to me
Preferred solution
Full refund

Incumplimiento

El 21 de abril del presente año realice una compra a travez de su empresa la cual a la fecha no ha sido entregada razon x la cual exijo se me envie la mercancia y el dinero ademas de un regalo tengo claro q es una empresa solida y responsable espero su respuesta mil gracias

User's recommendation: Deben comunicar.

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ID
#2061318 Review #2061318 is a subjective opinion of poster.
Location
Pereira, Departamento De Risaralda