Home Shopping Network Reviews and Complaints | hsn.com @ PissedConsumer Page 3

Anonymous

Guest-3996827

Waterbury, Connecticut

Item never shipped out

Sep 22, 2022

1.0

Item was never picked up by UPS. They posted an estimated delivery date but never received. Mean while they got their money ok from my account.

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Karen L Bpr

Sent to collections for a bench that was returned

Aug 15, 2022

MIn 2020 I ordered 2 benchs (2 separate orders). I returned one that was damaged and they sent a replacement. Now, 2 years later Ive been sent to a collection agency because they state they havent received it. Ive not received any bills or notices regarding this issue, but I sure got a collection letter. And I sure remember sending back that heavy *** bench but how the *** after 2 years am I supposed to prove I returned it??? And why wasnt I contacted 2 years ago regarding this??? I call ***

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Loss:

$80

Pros:

Easy to order from

Cons:

Deceptive billing practices

Preferred solution: Let the company propose a solution

User's recommendation: Make sure you keep proof of any returns for years to come!

angelica f Aur

angelica f Aur |

Seattle, Washington

Refund or store credit item number 778-313 and 778-310

Jun 13, 2022

2.0

Dear Hsn, I am writing to complain about your pricing of your Today Special Value items. In Feb. I purchased your today special value, which I thought would be the lowest I could get it for because usually that is the case with Today Special Value ( excluding clearance items ) I bought two of those items thinking that this was the last time I would be able to buy this item and that low price. Unfortunately , I was wrong . I looked at your current special value today 6/13/22 and the same item I purchased in Feb is now much lower. If I would have known that you would continue to lower the price and I would have been able to purchase the same item at a much lower price I would have not bought two of them and I would have waiting for the New special value offer. I contacted your customer service Department and talked to the Rep that answered the phone today ( 6/13/22). I asked to be reimbursed with either store credit or a refund of the difference in what I paid and what the price is now. She states she couldn't not do this. I than did a live chat and I only got $10.00 spendable cash ( not close to the money I should have been reimbursed for) .I was very disappointed since I believe I and the other customers who purchased at the higher price deserve a refund or store credit based on the fact that you advertise that your Special value is the lowest price and your host continue to state that this configuration will not be available at a lower price this year. I hope this can be resolved as soon as possible. Thank you.

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Loss:

$60

Preferred solution: Price reduction

User's recommendation: wait to buy

Mary S Nlp

Mary S Nlp |

Ann Arbor, Michigan

ATROCIOUS CUSTOMER CARE!

May 16, 2022

1.0

Order Number: 180654**** Order Number: 180654**** I ordered TWO Arcade1Up Games. I was sent by Arcade1UP TWO incorrect games, just not the ones I ordered. I set an online return and got both incorrect items back in the mail. I was only refunded for one and not the second! Your online chat people are super rude, they claimed they called me - they did not. Then they refused to process my second game return refund because they said it was from Amazon. HELLO? Is it beyond the realm of possibility that this is their mistake? They could concede they made one mistake but not the other? It is simply mindboggling? So your warehouse, or Arcade1Up's warehouse is capable of making ONE mistake but not TWO? I said on the online chat, I would contact my credit card company and I am pretty sure they would issue a chargeback, because it just does not make sense, to admit to ONE mistake and not TWO? I haven't contacted my credit card company yet, I suppose was just hoping HSN would do the right thing and refund me in full. If anything they should refund me in full and send me a $500 gift card for causing such distress. No one cared if they had lost a customer because of their rudeness and absolute incompetence. No one. It's simply shocking to me. I think I have $10 in Kash. Sure what use is that to anyone? I am hoping you will deal with this and process my refund asap. They even sent me back an incorrect item, which you are more than welcome to have back and nowhere on the box does it say Amazon!?! Very bizarre behaviour. I am also contacting Robert Muller's Office. I am beyond disappointed in HSN.

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User's recommendation: Don't shop with them. Total.thieving ***

Mary S Nlp

DISGUSTING CUSTOMER CARE. HAVE NOT BEEN FULLY REFUNDED

May 16, 2022

1.0

Still waiting on a response SECOND MESSAGE SENT VIA THIS FORUM. Order Number: 180654**** Order Number: 180654**** I ordered TWO Arcade1Up Games. I was sent by Arcade1UP TWO incorrect games, just not the ones I ordered. I set an online return and got both incorrect items back in the mail. I was only refunded for one and not the second! Your online chat people are super rude, they claimed they called me - they did not. Then they refused to process my second game return refund because they said it was from Amazon. HELLO? Is it beyond the realm of possibility that this is their mistake? They could concede they made one mistake but not the other? It is simply mindboggling? So your warehouse, or Arcade1Up's warehouse is capable of making ONE mistake but not TWO? I said on the online chat, I would contact my credit card company and I am pretty sure they would issue a chargeback, because it just does not make sense, to admit to ONE mistake and not TWO? I haven't contacted my credit card company yet, I suppose was just hoping HSN would do the right thing and refund me in full. If anything they should refund me in full and send me a $500 gift card for causing such distress. No one cared if they had lost a customer because of their rudeness and absolute incompetence. No one. It's simply shocking to me. I think I have $10 in Kash. Sure what use is that to anyone? I am hoping you will deal with this and process my refund asap. They even sent me back an incorrect item, which you are more than welcome to have back and nowhere on the box does it say Amazon!?! Very bizarre behaviour. I am beyond disappointed in HSN.

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Loss:

$244

Cons:

Not shipped and not notified it wastold were shipped
Deceptive billing practices

Preferred solution: Full refund

Bruce c Mhl

Middletown Township, New Jersey

Item not delivered

Jul 13, 2022

1.0

I called and told hsn that I never recieved an item they said they would replace it 4 days later they claim ups or the usps delivered it and I would be charged for a replacement if I still wanted it I asked for a signature or photo they have neither so over a 30 dollar item they will lose thousands of dollars from a 20 year customer DO NOT BUT FROM THIS COMPANY

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Loss:

$30

Preferred solution: Deliver product or service ordered

User's recommendation: Absolutely not

Anonymous

Guest-3855866

Daphne, Alabama

Sent to collections for a bench that I returned

Aug 15, 2022

I just received notice from a collection agency for a bench that I purchased and returned to HSN. I spoke with, and resolved this with HSN about this (2years ago) and have never received any notice or bills since. Now theyve sent me to a collection agency stating again that they never received the bench. I call *** Why wait for 2 years with no billing and no contact regarding this issue? After 2 years I have no way to prove that I sent it back and trust me I remember sending that big *** bench back! Very upset by this! Very disappointed with HSN

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User's recommendation: Keep records of your returns!

Frank A Ftc

Frank A Ftc |

Washington, District Of Columbia

Did not get refund

May 14, 2022

1.0

Order number 181263**** Ordered product in early April but tried to cancel it but could not. They sent it out. Refused the item when received, marked it 'Return to Sender, Refund.' Box even had order number on it. Still have not received a refund.

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Loss:

$60

Preferred solution: Full refund

Anonymous

Guest-3768171

Washington, Virginia

Need to return an item

Jul 17, 2022

Lucy in your office was extremely pleasant and helpful. All problem was immediately resolved by her. She's the Best!

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John R Ozg

John R Ozg |

Saint Petersburg, Florida

Complaint !!!

Apr 29, 2022

1.0

Didnt get product I purchased !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Loss:

$48

Cons:

Not shipped and not notified it wastold were shipped

Preferred solution: A FULL REFUND , product that I purchased , and a written apology from HSN Corporate Office !!!!!

User's recommendation: Don’t buy nothing from these liars

Cherril B

Cherril B |

Chicago, Illinois

Misleading sales offer

Mar 19, 2022

On March 14, 2022, I ordered a daily special from HSN at a special price. The order was confirmed and an email was sent confirming it. Then on Friday, March 18, 2022, at 7:21 pm, I received an email informing me my order was cancelled with no explanation given. Approximately 5 minutes later another Email was received marked fraud verification. Giving instructions to follow to keep order from being cancel. On Saturday, March 19, I called the security division of HSN to question what was going on. I called approximately 10 times. Was told to wait for the next representative three times and then hung up on. I was told to leave a voicemail and then told the voicemail box was full. I was told to leave an SMS message and then got a lot of gibberish. Finally on the 10th call someone answered, Man named Ron. He had first told me that there was no account with my number. I gave him the order number and he said oh yes that one had been canceled. Explain the circumstances and that I received two emails after they closed at 4:30 on Friday evening. I said unfortunately once an order has been canceled it cannot be renewed and I could re-order at the regular full price. You can guess what I told him. This is a very despicable way to treat customers.

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User's recommendation: Would not recommend ordering from them ever

Anonymous

Guest-3566901

Washington, District Of Columbia

Tv host

May 11, 2022

5.0

I will turn my TV box that is hooked up to the network with a cam and everything will sell out the host understand what I'm talking about if the hints towards my name dilly or silly my name is Billy Douglas Tarr Jr I'm Tupac Shakur and Madonna Louise ciccon son and hints my name and turn count on for items sold I do for 30 minutes I have hsn account I not sure if it's under this number probably tell host pls

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User's recommendation: I would highly recommend

Anonymous

Guest-3524544

Pittsburgh, Pennsylvania

I ordered a TV which worked for 10 minutes..called for a return label 3 different times which they never sent so I called ups to return the tv.I received an invoice from up for the return..sent a fax

Apr 28, 2022

1.0

HSN never covered the return and I have a late fee.so it cost me 100.00 to return a TV that never worked..well initially 16.and change at the door.this company is trash.I won't spend another cent with them I bought a mattress for 999.00..which I'm paying off and that's it..spent a lot there through the years..but no more.Ill pay the ups..and suck it up on my pension while that company rakes in the dough.

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User's recommendation: Be careful

Kathy S Nmz

Dallas, Texas

Rude customer service personnel

Mar 18, 2022

3.7

Customer service female doesn't talk plainly enough to understand her. Several times I had ask her to repeat and she became rude and started trying to talk down to me indicating she was irritated. She isn't a good representative of your company.

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Preferred solution: Shoes were sent in wrong size. The shoes are touted to be so comfortable, but caused me severe back pains and leg pains.

Anonymous

Guest-3504372

Tucson, Arizona

Samsung T²racfone is not working properly.

Apr 21, 2022

It takes me over an hour to get my emails and sometimes nit at all. I keep getting "junk files" Phone not cleaned in 5 days, when i clean it 5 times a day When I finally get emails, they are again interrupted with these other notes. I have coverage for the phonein case of problems. I paid with my HSN CARD 6045 81** **72 4383. CAROLYN NICOLAI

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User's recommendation: I can only speak for my phone