Home Shopping Network
Reviews and Complaints
84.3K
CLAIMED LOSSES
237
TOTAL REVIEWS
37.3K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
New Reviewer
I have not received my order
My order not coming yet order number 60612 send me or refund my money
User's recommendation: N.
ID
Product
Home Shopping Network Website
Loss
$10
Preferred solution
Send product or refund money
Don't recive my product
Have long time thai i bought a handsfree ear buds but do not recieve them.contacrmt
User's recommendation: Contact customer to let them now that you send it.
ID
Location
Catano, Catano
Service
Home Shopping Network Shipping Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCharged for an order not rec'd
As it turns out, 21/2 yrs it turns out to be the fault of HSN shipping department. Item sent to an old address. Harrassed, over a purchased mot received. After removing the charge they rebilled me because UPS stated the package was delivered. Only it was delivered to an old address not my new address which they had been given! Hot Jamn! Oh I'm pissed for real!
ID
Location
Passaic, New Jersey
Service
Home Shopping Network Shipping Service
Preferred solution
Let the company propose a solution
New Reviewer
Complain
Necesito saber que ha pasado con mi producto retirado el dinero de mi visa trato de entrar con el pista y mi correo electrónico y venta incorrecto espero respuesta o tomaré cartas en el asunto.
User's recommendation: No para nada los recomiendo.
ID
Service
Home Shopping Network Shipping Service
Cons
- Nunca llego el producto
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNever got item
Where is my item Cost$23.94 So please send item asap
ID
Loss
$24
Preferred solution
Apology
New Reviewer
Checking account wrong
Money taken out of my checking
User's recommendation: Check ordering.
ID
Location
Marysville, Washington
Loss
$73
Preferred solution
Full refund
Cracked case
Bought fire tablet with caseable the case I talked to HSN told them about the case is cracking they told me I have to contact the company to get it replaced
User's recommendation: Too much headache.
ID
Location
Portland, Oregon
New Reviewer
Order#164714**** concierge 4"feather never receve
On 2/14/2020 I order by phone st.Petersburg FL concierge 4" feather cover mattress what never receve.Now I receve the bill for 21.18 but never the marchendise
User's recommendation: please check delivery by IUPS to find what happen ??
ID
Location
Harvest, Alabama
Loss
$58
Preferred solution
Deliver product or service ordered
Just to cancel the order
The chair I ordered had to much padding in it in the head area which caused my neck to hurt. I do have a neck issue. As far as customer service everyone I talked to was courteous and under standing of my problem. Thank you
ID
Location
Alsip, Illinois
Product
Rca 10 Tablet
New Reviewer
Dont buy unless have time on your hands- your order will not come in timely fashion
ordered on 2/6/20 its now 2/13/20 and order has not been shipped.
ID
Location
Washington, District Of Columbia
Preferred solution
Deliver product or service ordered
Everything goes along smoothly until something needs to be returned to them and then it all blows up in your face. The worst example that I have is that I purchased the following item: Sultra After Hours Collection ThermaLite Dryer Brush ITEM 121-**** Price: $149.00 It...
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ID
Location
Baton Rouge, Louisiana
New Reviewer
When buy from this come it's a great experience, until you need return, have problem with associates, companies that HSN bundle the products they sale
I brought a VIPRE Antivirus LIFETIME PROTECTION, A YEAR OUT I WANTED TO ADD ANOTHER MOBLE PHONE, ONLY THEN DID I FINE OUT THAT VIPRE HAD CANCELED THAT PARTICULAR PACKAGE, AND WORST MY PHONE HAD NOT BEEN PROTECTED ALL THAT TIME. VIPRE TOLD ME THEY HSN NEEDED TO SEND PROOF OF PURCHASE, AND THAT's WHERE THE NIGHTMARE STARTED AFTER TALKING TO THREE CUSTOMER AGENTS, EACH ONE PROMISING TO E-MALL WHAT I NEEDED, NOT ONE OF THEM FOLLOWED THROUGH. SO NOW AFTER TALKING TO THIS LAST AGENT, SHE ADVISED THAT WAS NO EVIDENCE OF EVER CONTACTING THEM, BUT THE ONLY WAY TO GET THE INFORMATION IS BY MAIL. I'm going on line to find corporate ofc to make sure they know the ineptness of their employees!
ID
Pros
- Good ordering and deliverance
Cons
- Worst customer service ever after ordering
Reason of review
Poor customer service
Preferred solution
My is that your agents be better trained, more empathic, knowledgeable, honest, and take responsibility for their mistakes. Finally to expedite the information that I have request to get my phone protected!!!!
New Reviewer
Problem with mattress
I ask for a call back and no one replied after two hours so I called back and asked her rather call back and what's up like another hour and a half I got a phone call and then I got hung up on not happy I need to make a complaint about a mattress I have purchased in December Casey Beautyrest one of the sides of the mattress is bulging out to end I am sitting crooked and sleeping Cricket this mattress is only a little over a month old and it's already doing this so I need to know if I have any options before I pay the insane amount that you're asking for a default e mattress my name is Shannon Chase
ID
Cons
- Misleading practice
- Refund policy
- False advertising
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Ended up with a 400.00 doorstop.
Desk top Computer never worked, and they would not take it back. Instead, they told that it was shipped from India and that I would have to contact India and give them my credit card and other information, so they I could return the product. I then asked this fool if she was on crack and why in the (fill in the blanks) would i give someone from another country my credit card to purchase another computer?? The last time I checked, I was in the United States! Never got my money back. Do not order anything from these idiots! They will cheat you. You will spend more money and come out with a inferior product. Just go to Costco.
ID
Location
Los Angeles, California
New Reviewer
Beware
Update by user Dec 30, 2019
We were not able to set system up and charge batteries. I called Arlo support and was told that our product was owned by someone else and returned.
HSN sold us the item as new. I have documentation.
Original review posted by user Dec 30, 2019
I purchased an Arlo Pro 3-pack Camera Security System w/ 2-pack Arlo Security Lights for Eric for Christmas, and we have been trying without success to completely set it up. Im not a complete dummy when it comes to electronics but I just couldnt figure out what was wrong. Two of the batteries would not charge at all and we tried for three days. Today I was finally able to reach someone at Arlos tech support who attempted to trouble shoot our system with no luck. He asked me for the part number for the charger, and I asked him which one and told him we had two. The box contained two chargers and two cords. He said there should only be one charger and one cord in the box and asked me what it said on the chargers. I told him one was labeled Netgear and one was labeled Arlo, and he told me the Netgear charger didnt belong with our system nor did the second cord. I told the technician that something just didnt seem right and asked him if there was any chance someone had it before us and returned it? He told me he could find out by checking the numbers on the base station and asked me to please wait. Well, a few minutes later he returned to the phone, and my hunch was right. Someone had it before us and returned it. I called HSN and blasted the woman on the phone who in turn told me it was Arlos fault because it came from their warehouse. My response to her was, Well you sold it. Basically she didnt give a fat rats behind and simply said she would send me a return label and wouldnt charge us for shipping, and she then told me to have a nice day. I will NEVER buy from HSN again! P.S. I just went to HSN to leave a review a received this message: Sorry, our records indicate that you have not purchased this item. Only items purchased within the last 365 days may be reviewed and rated. If you feel you have received this message in error, please contact HSN Customer Service at 1.800.933.2887 or email us. Such B.S. I purchased it mid December. Its obvious they dont want me to leave a negative review. I emailed them but do not expect Ill receive an answer. ID
Product
Arlo Pro Security System
Cons
- Product not as described
- Sold me a returned product
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
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