Unclaimed
Home Shopping Network
Reviews and Complaints
89.5K
CLAIMED LOSSES
260
TOTAL REVIEWS
41.2K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy order and more
Problem with my data and Collection agency Problem data. I did pay but it didnt go through on your side accounts or data. I pay them but it doesnt work or went through no data. Problem on the other side. Must called again the agency or Collection agent again. Bye now.
User's recommendation: Bad agency not went through.
ID
Location
Hollywood, Florida
Preferred solution
Problem with the agency Collection agency.
Return
HSN says you can return items purchased as gifts until the end of Jan. They neglect to tell you that you have to pay return shipping. I recently purchased a keyboard set as a gift but found out that the recipient was getting a full size upright as a gift. When I tried to return it, I just got an address and barcode (not prepaid). When I took it to the PO I was told shipping was 86.00. The piano set was only 129. HSN gets a big discount on shipping due to volume. I will not purchase from HSN again.
User's recommendation: Be careful what you buy, particularly large items.
ID
Location
Wichita, Kansas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not care about Customers
Waiting for an auto ship order for over a month and they are now selling that exact item as a single ship. When I called to ask about it, I was told that this is a single ship. I spoke to a manager and was told this was a warehouse issue. I stated the auto ship means I am spending more money with you and you are not taking care of this or making it right All this means is you are out to make more money Shame on HSN
User's recommendation: Watch the webiste to see more unfair practices by the company.
ID
Service
Home Shopping Network Shipping Service
Pros
- Flex pay
Cons
- I contacted a supervisor last night
- You do not value your customers and it is obvious
- Customer service not helpful at all
Preferred solution
send me my product
New Reviewer
W-2 form
I hung up. Realized I needed to call qurate. I am a former employee.
ID
Location
Pinellas Park, Florida
New Reviewer
8/16/18 at 11:47am PST Called after seeing Coleen Lopez in cute tunic top 617-462. C/S person was fabulous and helped me find the item. She was wonderful she even helped me figure out the color and size. I placed my order and it was confirmed. I continued to watch the...
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ID
Location
Fontana, California
Very sketchy company
I received a pair of moccasins today that I had ordered on Jan 30. As soon as I pulled the shoe out of the box, I could see that it was too small. I wear a size 8 in everything and that is the size I ordered. At first I thought, ok, I'll have to size up to an 8 1/2. Glad I looked inside the shoe because I saw that I had been sent a size 7 1/2. Looked at the outside of the box-size 7 1/2. When I called HSN CS to get this corrected because I shouldn't have to pay $7.95 to return them, I was told that I had ordered a 7 1/2. I am just not buying this-I then created an online account so that I could look up my order to see exactly what it said. However, it says no orders found. Kind of funny since I just received another order of shoes from them last week. Even my confirmation email does not state the size I ordered. I am done with this company, I don't feel they deal honestly with their customers.
ID
Service
Home Shopping Network Shipping Service
Pros
- Shoes if they were the right size
Cons
- Paying for return shipping when its their fault
- Lack of info about my account
- Customer service not helpful at all
Reason of review
Order processing issue
Loss
$795
Preferred solution
Full refund
I purchased a smart phone charger from Home Shopping Network first of all they did not get my correct email and therefore I never received any information regarding my order when I did not receive an email with merchandise order information I called their customer...
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ID
Location
Saint Petersburg, Florida
Reason of review
Damaged or defective
New Reviewer
POOR CUSTOMER SERVICE! LOST MY MONEY
Ordered a dash cam from HSN thinking it was a great price. While waiting for it a friend told me it wasn't a great price so I decided not to keep it. I opened the outside box that held the return label without even opening the dash cam box inside and sealed it up and took it to my UPS store to return. That was ONLY 4 days after receiving it! I never received a credit so called HSN the rep said it WAS received and sent back to the factory, will receive credit in 7-10 days. Didn't so called again...was told the exact same thing by the 2nd rep. He said if I didn't receive the credit by August 9th to call. Called on the 10th and was told by 3rd rep NO was never received anything, what is the tracking #? I didn't have one so she wouldn't help me! Called AGAIN and the 4th rep said they did NOT receive it and gave me the tracking number! The local UPS store won't help, UPS won't help and HSN who I've spent hundreds of dollars with this summer won't help! Don't even use them ever! They do not stand by their customers! They used to many years ago...not now! Have had many issues this summer with this company besides this one. Won't use them again.
ID
Service
Home Shopping Network Customer Care
Pros
- Flex-pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
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Home Shopping Network - What A Light Lights Review
Kind of pissed, Have 2 of these and feel lucky after reading previous reviews! One stays inside house and used for letting dog out every night regularly for at least 2+ years. Other one used in home garage/shop, used hard & often for automotive/fabrication use even close to mig welding in low light tight spaces, been drooped on hard surfaces from at least 4' high a few times.. lens tabs broke & lense came loose but went back together & it felt like something loose inside but it kept working. Unfortunately this one has finally given up and only lights for a few minutes or less and cuts off. It's likely just the battery and not worth reparing as it would be a custom job for new one. All in all I was skeptical at first but impressed in the end, the one for letting dog out is still working although charge doesn't last as long. ...pissed only cause i miss that light after tough/long reliability.
ID
Product
What A Light Lights
New Reviewer
I have shopped with hsn for many years, in fact over the past 2 years I've spent over 5000 dollars, I even have a credit account with them recently I ordered 5 items one of them was sent to the wrong address. When I called I was told they could do nothing about it,im...
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ID
Reason of review
Problem with delivery
My Wolfgang Puck Stand Mixer just stopped working. I had a Kitchenaid mixer before Katrina, this one had a motor comparable to it and so much cheaper, so decided to try it. It was the loudest stand mixer I've ever used, so I hardly used it (customer service said the...
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ID
Product
Wolfgang Puck Mixer
Pros
- Flex-pay
Cons
- No solution out of warrenty
Reason of review
Bad quality
Loss
$35000
Preferred solution
Let the company propose a solution
New Reviewer
Stand mixer just stopped working-gently used
Have mix approx. 5 years. Only used when having many guests. I wet to mash potatoes in it and it would not go on. Tried other outlets, nothing. Tried to have repaired but nobody repairs small appliances anymore. They say most are disposable products now. Paid a nice amount for the mixer. Maybe should have gotten a Kitchen Aide as both my daughters did at the same time. Theirs still work. Bought this on HSN as all my other WP products. Just find me a repair shop or tell me where I can send it to the mfg. Says made in China, I can't afford the postage there.
ID
Cons
- Quality of stand mixer
Reason of review
Fair pricing
HSN Returns !!!!!!!
They say that there return policy is the great just return and no problem wrong!!!!!! they lie if you return to many things they shout you down from ordering anymore from them they falsely advertise there return policy so people beware and they are so rude on the phone to you even if you have spent hundreds of dollars on this shopping channel it does not matter so HSN you are liars of this return policy.I have read the policy and does not state how many you can return if you dont like return it return it that is what is states.
ID
Location
Waterford Township, Michigan
Pros
- Shoping
Cons
- Return policy they lie
Reason of review
Not as described/ advertised
Preferred solution
stop lieing to people about return policy,and you dont need to shut them off of ordering.
Clothing Review
HSN is so bad. They sent me a letter saying if I return anything else, I won't be able to order from them anymore. I can't help that their clothing sizes are so. Needless to say, I won't be ordering anything at all.from them.
ID
Location
Dallas, Texas
Reason of review
Not as described/ advertised
Samsung 60-Inch Tv Review
These guys have horrible customer service! I ordered a flat screen tv, they took the funds out of my bank account, and still haven't refunded them. It's been 6 days, and counting.
ID
Location
Fountain Valley, California
Reason of review
Pricing issue
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Home Shopping Network
HSN auto ships even if you choose No!! My elderly mother ended up with approx 30 Nutri-bullets!!!!!!