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1.0
Home Shopping Network - Shop somewhere else, ANYWHERE else!
Home Shopping Network - Shop somewhere else, ANYWHERE else!
Home Shopping Network - Shop somewhere else, ANYWHERE else!
Update by user Dec 31, 2019

On December 26 I received the following email from a "Senior Account Supervisor" at HSN, "I have received your e-mail regarding your concerns in regards to your recent interaction with HSN customer service agents via phone,email & chat. Thank you for taking the time to...

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ID
#1732754 Review #1732754 is a subjective opinion of poster.
Pros
  • Flex-pay
Cons
  • Horrible customer service
  • Refused replacement
  • Misleading practice
Reason of review
Sent used product, refused replacement, force additional order to correct their mistake, unnecessarily withheld additional order, terrible customer service, argue policies otherwise concealed from customers, blatantly lied to by supervisor
Preferred solution
I feel it only fair that both my father and I be compensated for the hassles experience, as well as for my father having to tie up funds on two orders to correct HSN's mistake. Therefore I feel they should pay for his order totaling $44.64 in full.

Unable to Return a Gift Received

HSN would not allow me to return birthday gifts received because the purchaser of the gifts, purchased them 75 days before they gave them to me. Apparently the gift needs to be returned within 30 days of the date of purchase. The problem with this is that the purchaser cannot really purchase a gift early if they want the receiver to be able to return the gift if it does not work for some reason.

User's recommendation: Do not purchase gifts early from this vendor if you want the receiver to be able to return it or exchange it.

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ID
#2465079 Review #2465079 is a subjective opinion of poster.
Pros
  • Pricing
Cons
  • Terrible gift return policy
Preferred solution
Should have at least been offered a credit to use on a future purchase.

Dear HSN, I went to purchase a my pillow on HSN and found the following ( below). If HSN has canceled Mike Lindell for his political beliefs and his right to his opinion, I am canceling HSN! I have been a customer for well over 10 years and will not buy another new...
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ID
#2400399 Review #2400399 is a subjective opinion of poster.
Location
Castro Valley, California

Finished

1.0
My 4 daughters will never shop at this hellhole again. I have destroyed their cards. You are all a bunch of cowards with no backbone. Real chumps

User's recommendation: Don’t shop.

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ID
#2397480 Review #2397480 is a subjective opinion of poster.
Location
The Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2.3
Update by user Feb 03, 2021

I filed a complaint with the BBB on Friday 1/29/2021. HSN got it on Monday and asked for the tracking numbers of the returns.

I supplied them, they responded tonight and are refunding the item costs back to the credit card used. As a consumer, I use every avenue at my...

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ID
#2394889 Review #2394889 is a subjective opinion of poster.
Loss
$1500

Return label

I just want a return label sent to my email so I can print it off and return this tablet before 1/31/21
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ID
#2385748 Review #2385748 is a subjective opinion of poster.
Location
Johnston, South Carolina

Trac phone purchase

we found what we needed for the trac phone purchase thankGod
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ID
#2347714 Review #2347714 is a subjective opinion of poster.
Location
Northbridge, Massachusetts

Return

2.8
HSN says you can return items purchased as gifts until the end of Jan. They neglect to tell you that you have to pay return shipping. I recently purchased a keyboard set as a gift but found out that the recipient was getting a full size upright as a gift. When I tried to return it, I just got an address and barcode (not prepaid). When I took it to the PO I was told shipping was 86.00. The piano set was only 129. HSN gets a big discount on shipping due to volume. I will not purchase from HSN again.

User's recommendation: Be careful what you buy, particularly large items.

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ID
#2333671 Review #2333671 is a subjective opinion of poster.
Location
Wichita, Kansas

A problem with a item

My problem was resolved. Thank you HSN@
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ID
#2321311 Review #2321311 is a subjective opinion of poster.
Location
The Bronx, New York

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Moneygram payments

4.4
That hsn/synch foes not accept moneygram payments.
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ID
#2269182 Review #2269182 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Trying to purchase a telephone ear buds

1.0
My card was declined don't know what reason
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ID
#2246947 Review #2246947 is a subjective opinion of poster.
Location
Chula Vista, California

Address not deliverable

5.0
Old address had multiple housing units... New address wasn't being accepted ... Took Old address out .. Package now can be delivered without any problem... Mom's been customer about 25+ years... Thanks HSC... Greggory
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ID
#2217842 Review #2217842 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service

Disappointed

Paying off whatever I owe and closing account. Done with them and the cheap merchandise and bad customer service. Everything looks fine on TV but when its received it has already been used or broken. On several occasions that has happened. So thats it HSN. You can keep your junk and I hope you go out of business.
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ID
#2192698 Review #2192698 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Broken IPad

Ordered an iPad and they sent me one that had a crack in it. Must of belonged to someone else. Still waiting for my refund. Last time Ill ever order from them again.
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ID
#2189147 Review #2189147 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Curtis Stone

Would like to know when the Curtis Stone Dura-Pan non-stick 3pc fry pan set 683-938 will be available again.
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ID
#2180676 Review #2180676 is a subjective opinion of poster.
Location
Holland, Michigan

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Verified Reviewer

Do not care about Customers

2.6
Home Shopping Network - Do not care about Customers
Home Shopping Network - Do not care about Customers
Waiting for an auto ship order for over a month and they are now selling that exact item as a single ship. When I called to ask about it, I was told that this is a single ship. I spoke to a manager and was told this was a warehouse issue. I stated the auto ship means I am spending more money with you and you are not taking care of this or making it right All this means is you are out to make more money Shame on HSN

User's recommendation: Watch the webiste to see more unfair practices by the company.

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ID
#2166070 Review #2166070 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Pros
  • Flex pay
Cons
  • I contacted a supervisor last night
  • He agreed there was an issue
  • Customer service not helpful at all
Preferred solution
send me my product

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