Home Shopping Network
Reviews and Complaints
Reviews Chart
$82.5K
CLAIMED LOSSES
208
TOTAL REVIEWS
31.2K
PAGE VIEWS
1
ISSUE RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Dec 31, 2019
On December 26 I received the following email from a "Senior Account Supervisor" at HSN, "I have received your e-mail regarding your concerns in regards to your recent interaction with HSN customer service agents via phone,email & chat. Thank you for taking the time to...
ID
Pros
- Flex-pay
Cons
- Sent used product
- Refused replacement
- Product not as described
Reason of review
Sent used product, refused replacement, force additional order to correct their mistake, unnecessarily withheld additional order, terrible customer service, argue policies otherwise concealed from customers, blatantly lied to by supervisor
Preferred solution
I feel it only fair that both my father and I be compensated for the hassles experience, as well as for my father having to tie up funds on two orders to correct HSN's mistake. Therefore I feel they should pay for his order totaling $44.64 in full.
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Home Shopping Network - I have not received my order
My order not coming yet order number 60612 send me or refund my money
User's recommendation: N.
ID
Product
Home Shopping Network Website
Loss
$10
Preferred solution
Send product or refund money
Home Shopping Network - Package tracking
I never received my package. Bad services!!
User's recommendation: Don’t buy nothing!!!
ID
Location
New York, New York
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Home Shopping Network - Don't recive my product
Have long time thai i bought a handsfree ear buds but do not recieve them.contacrmt
User's recommendation: Contact customer to let them now that you send it.
ID
Location
Catano, Catano
Service
Home Shopping Network Shipping Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHome Shopping Network - Charged for an order not rec'd
As it turns out, 21/2 yrs it turns out to be the fault of HSN shipping department. Item sent to an old address. Harrassed, over a purchased mot received. After removing the charge they rebilled me because UPS stated the package was delivered. Only it was delivered to an old address not my new address which they had been given! Hot Jamn! Oh I'm pissed for real!
ID
Location
Passaic, New Jersey
Service
Home Shopping Network Shipping Service
Preferred solution
Let the company propose a solution
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Home Shopping Network - Complain
Necesito saber que ha pasado con mi producto retirado el dinero de mi visa trato de entrar con el pista y mi correo electrónico y venta incorrecto espero respuesta o tomaré cartas en el asunto.
User's recommendation: No para nada los recomiendo.
ID
Service
Home Shopping Network Shipping Service
Cons
- Nunca llego el producto
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHome Shopping Network - Never got item
Where is my item Cost$23.94 So please send item asap
ID
Loss
$24
Preferred solution
Apology
Home Shopping Network - Checking account wrong
Money taken out of my checking
User's recommendation: Check ordering.
ID
Location
Marysville, Washington
Loss
$73
Preferred solution
Full refund
Home Shopping Network - Cracked case
Bought fire tablet with caseable the case I talked to HSN told them about the case is cracking they told me I have to contact the company to get it replaced
User's recommendation: Too much headache.
ID
Location
Portland, Oregon
Home Shopping Network - Order#1647144759 concierge 4"feather never receve
On 2/14/2020 I order by phone st.Petersburg FL concierge 4" feather cover mattress what never receve.Now I receve the bill for 21.18 but never the marchendise
User's recommendation: please check delivery by IUPS to find what happen ??
ID
Location
Harvest, Alabama
Loss
$58
Preferred solution
Deliver product or service ordered
Compare Companies
Home Shopping Network
208 reviews
VS
Evine
224 reviews
Home Shopping Network - Just to cancel the order
The chair I ordered had to much padding in it in the head area which caused my neck to hurt. I do have a neck issue. As far as customer service everyone I talked to was courteous and under standing of my problem. Thank you
ID
Location
Alsip, Illinois
Product
Rca 10 Tablet
Home Shopping Network - Dont buy unless have time on your hands- your order will not come in timely fashion
ordered on 2/6/20 its now 2/13/20 and order has not been shipped.
ID
Location
Washington, District Of Columbia
Preferred solution
Deliver product or service ordered
Everything goes along smoothly until something needs to be returned to them and then it all blows up in your face. The worst example that I have is that I purchased the following item: Sultra After Hours Collection ThermaLite Dryer Brush ITEM 121-2572 Price: $149.00 It...
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ID
Home Shopping Network - When buy from this come it's a great experience, until you need return, have problem with associates, companies that HSN bundle the products they sale
I brought a VIPRE Antivirus LIFETIME PROTECTION, A YEAR OUT I WANTED TO ADD ANOTHER MOBLE PHONE, ONLY THEN DID I FINE OUT THAT VIPRE HAD CANCELED THAT PARTICULAR PACKAGE, AND WORST MY PHONE HAD NOT BEEN PROTECTED ALL THAT TIME. VIPRE TOLD ME THEY HSN NEEDED TO SEND PROOF OF PURCHASE, AND THAT's WHERE THE NIGHTMARE STARTED AFTER TALKING TO THREE CUSTOMER AGENTS, EACH ONE PROMISING TO E-MALL WHAT I NEEDED, NOT ONE OF THEM FOLLOWED THROUGH. SO NOW AFTER TALKING TO THIS LAST AGENT, SHE ADVISED THAT WAS NO EVIDENCE OF EVER CONTACTING THEM, BUT THE ONLY WAY TO GET THE INFORMATION IS BY MAIL. I'm going on line to find corporate ofc to make sure they know the ineptness of their employees!
ID
Pros
- Good ordering and deliverance
Cons
- Worst customer service ever after ordering
Reason of review
Poor customer service
Preferred solution
My is that your agents be better trained, more empathic, knowledgeable, honest, and take responsibility for their mistakes. Finally to expedite the information that I have request to get my phone protected!!!!
Home Shopping Network - Problem with mattress
I ask for a call back and no one replied after two hours so I called back and asked her rather call back and what's up like another hour and a half I got a phone call and then I got hung up on not happy I need to make a complaint about a mattress I have purchased in December Casey Beautyrest one of the sides of the mattress is bulging out to end I am sitting crooked and sleeping Cricket this mattress is only a little over a month old and it's already doing this so I need to know if I have any options before I pay the insane amount that you're asking for a default e mattress my name is Shannon Chase
ID
Cons
- Misleading practice
- Refund policy
- False advertising
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Home Shopping Network - Ended up with a 400.00 doorstop.
Desk top Computer never worked, and they would not take it back. Instead, they told that it was shipped from India and that I would have to contact India and give them my credit card and other information, so they I could return the product. I then asked this fool if she was on crack and why in the (fill in the blanks) would i give someone from another country my credit card to purchase another computer?? The last time I checked, I was in the United States! Never got my money back. Do not order anything from these idiots! They will cheat you. You will spend more money and come out with a inferior product. Just go to Costco.
ID
Location
Los Angeles, California
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