Home Shopping Network Reviews and Complaints
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0
ISSUES RESOLVED
193
TOTAL REVIEWS
$82K
CLAIMED LOSSES
$1.2K
AVG LOSS
29.6K
PAGE VIEWS
What's your story with this company?
Ask a Question About Home Shopping Network
Cons
- Product not as described
- Misleading practice
- Horrible customer service
Pros
- Flex-pay
- Terms of my purchase
- First year of support was excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Dec 31, 2019
On December 26 I received the following email from a "Senior Account Supervisor" at HSN, "I have received your e-mail regarding your concerns in regards to your recent interaction with HSN customer service agents via phone,email & chat. Thank you for taking the time to...
Review
Pros
- Flex-pay
Cons
- Horrible customer service
- Refused replacement
- Sent used product
Reason of review
Sent used product, refused replacement, force additional order to correct their mistake, unnecessarily withheld additional order, terrible customer service, argue policies otherwise concealed from customers, blatantly lied to by supervisor
Preferred solution
I feel it only fair that both my father and I be compensated for the hassles experience, as well as for my father having to tie up funds on two orders to correct HSN's mistake. Therefore I feel they should pay for his order totaling $44.64 in full.
Update by user Dec 30, 2019
We were not able to set system up and charge batteries. I called Arlo support and was told that our product was owned by someone else and returned.
HSN sold us the item as new. I have documentation.
Original review posted by user Dec 30, 2019
I purchased an Arlo Pro 3-pack Camera Security System w/ 2-pack Arlo...Review
Product
Arlo Pro Security System
Cons
- Sold me a returned product
- Product not as described
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
Never have gotten my rebate THAT WAS TOLD YOU WOULD RECEIVE WHEN YOU ORDER THIS U | Home Shopping Network review
I order a a/c unit memorial wk end May 2019 there was a 50.00 rebate from hsn on a delonghi a/cair and heater unit . I have call Hsn so many times this month I call again they said they had sent the check out again. What kind of fool do you think I am???? The next call will be to the BB looks like someone isn’t telling the truth and its been going on7 months now I wont my $50.00
Review
Pros
- Never had a problem before
Reason of review
Not as described/ advertised
Loss
$50
Need to return damage exercise bike | Home Shopping Network review from Fayetteville, New York
received a exercise bike was damaged received a new one...I still have the old one never received post receipt to send back to HSN> Mary Ellen Hare 6413 Terese Terrace Jamesville, NY 13078 3154922575
Review
I am trying to get my Christmas shopping done, and I have to use the t.v. since I fractured my spine in 6 places and am bed ridden. I have had past issues with identity theft so I only use the phone to place orders. I have in the past had no issues with HSN, however,...
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Review
Service
Home Shopping Network Customer Care
Reason of review
Poor customer service
Did not receive my order | Home Shopping Network review from The Bronx, New York
Your taking Payment & I still haven’t received my order
Review
They were showing a 4100 amp generator for $599 ($100 off regular price., plus a break on the shipping fee for$20.00. Such a deal!!!! All we had to do is get a 25 foot extention cord and plug it in. Obviously the generator had to be out doors. What thwy lwft out was...
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Review
Using my for someone else order | Home Shopping Network review from Saint Louis, Missouri
My daughter order a lap top using my phone, arrangements was may Several making HSN was charging the correct person, some how HSN lost her information and proceed to take actions and during me, when I called to discuss me situation with customer service, I was blown off and no one wanted to talk to me. Ver disappointed lesson learn don’t allow anyone to use your phone to place an order, because you will be make responsible for the payments. Now how they manage to erase the several conversations on who order the lab top is baffled.
Review
My 1st time experience was aweful!!! I’ve never felt so bad with a company before, and treated like a criminal!! After numerous phone calls, today, I still have no idea about what the problem is or why my order was cancelled and I was blackballed. I was told, that I...
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Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Ripped off | Home Shopping Network review
Early August I ordered some fire extinguishers from HSN after about a month when I didn't receive it I placed a call when I spoke with the customer service rep basically they told me I ordered it online I didn't put in the correct address and I was out of luck tried to resolve this with customer service rep to no avail I believe they could have tried harder which they didn't but they were more interested in ripping me off for a technicality and I believe I entered the correct address I never received a confirmation email that it was shipped or a confirmation email that it was received so I guess you just ship stuff to random people and the people that paid for it around to look last time I love to deal with HSN be leery of them
Review
Service
Home Shopping Network Shipping Service
Cons
- Horrible customer service
Reason of review
Poor customer service
Loss
$46
Preferred solution
Deliver product or service ordered
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Ripped off | Home Shopping Network review from Baldivis, Western Australia
I bought a few items 4-5 months ago, never received not one item. What a total scam, you get no email confirming what you bought and they use some 3rd party company to take your money so you can’t track them.
Review
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