Home Shopping Network
Home Shopping Network Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Shopping Network has a 2.1 star rating from 73 customer reviews. 67% of users would likely recommend the company, but consumers are mostly dissatisfied overall.
Key Takeaways for Future Customers
- Check Home Shopping Network reviews and confirm advertised discounts before ordering.
- Use automated ordering when possible and keep order confirmations for billing disputes.
- Consider flex-pay options but monitor auto-debit and auto-ship settings.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, rude reps, and dropped calls.
- Billing and deceptive billing practices, refund delays, and slow exchange or cancellation handling.
- Delivery issues, missing orders, and return label problems causing lost refunds.
Positive Feedback
Some buyers praise flex-pay, ordering from the TV interface, and responsive agents who resolved specific issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Shopping Network has a 2.1 star rating from 73 customer reviews. 67% of users would likely recommend the company, but consumers are mostly dissatisfied overall.
Key Takeaways for Future Customers
- Check Home Shopping Network reviews and confirm advertised discounts before ordering.
- Use automated ordering when possible and keep order confirmations for billing disputes.
- Consider flex-pay options but monitor auto-debit and auto-ship settings.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, rude reps, and dropped calls.
- Billing and deceptive billing practices, refund delays, and slow exchange or cancellation handling.
- Delivery issues, missing orders, and return label problems causing lost refunds.
Positive Feedback
Some buyers praise flex-pay, ordering from the TV interface, and responsive agents who resolved specific issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product information
The agent sent me a return label via email. The Android I have does not meet the criteria to download the app.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I ordered 2 items today { may 28} by...
customer service rude
I ordered 2 items today (May 28) by phone. After talking to a representative, I gave her a code for those items.
It was 20 percent off if I used my HSN card, which I did. She said I couldn't use it. Why?
It was advertised as the item was being shown on TV. I am very disappointed and frustrated.
- Convenience
- Dont give you discounts you saw on tv advertised
Preferred solution: Price reduction
User's recommendation: make sure you get the discount you saw for that product, not what they
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience today with HSN...
- Heavy accented and rapid speech made it hard to understand.
- I asked for an understandable agent before a $400 purchase; the rep ignored me and coerced me.
Horrible experience today with HSN representative when I tried to ask a few questions before I ordered a [PERSON_NAME]. I could not understand her heavily accented speech and the rapid rate she spoke.
I literally begged over and over to be connected with someone I could understand before I agreed to a $400 purchase. The HSN representative totally ignored me and continued to coerce me to affirm my order.
I should have used automated ordering and searched for answers to my questions online. Mostly, I was disappointed that HSN had dropped to the level I experienced today.
- Ease of ordering
- Prices too high now
User's recommendation: Use automated ordering, unless you are a linguist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
I ordered 2 cameras on March 13 2026...
- Ordered 2 cameras Mar 13, 2026; payments taken, no order number.
- There is no delivery by Apr 16, 2026; please confirm delivery date and order number.
Someone needs to warn others considering using these Scammers Don't do it!!!!! They take your $ and you never get what you ordered
I ordered 2 cameras on March 13, 2026, from your TV and on the phone. They took all my credit card information, and it would be split into payments.
I never got any order number. As of today, April 16, 2026, I have not received the cameras, but you have taken payments for them. Please advise me when I can expect delivery of my 2 cameras. I will never order anything again.
Messed up!!!
Why didn't you send a confirmation email with the dates for delivery and my number? All I got was 'you got my order?' ***, ***
- Never deliver items
Preferred solution: Deliver product or service ordered
Birmingham, Alabama
The Starwatch I bought is not working need to return and get another one
Thank you the Agent listen and took care of situation I bought a star for HSN and stop working and the Agent help me solve my problem I ve HSN 5 star love your products.
Thank you ***
Appleton, Wisconsin
Where are my orders?
I have not received 2 orders. Order #206975**** Bell & *** Rechargeable Bullseye Blower Deluxe with Nozzle. Delivery was to be 3/6/2026.
Order #207047**** DG2 by DianeGilman Starlight Denim Straight-Leg ***.
York, Pennsylvania
About a refund
- I couldn't speak to anyone; there was no sound on the line.
- I was told I had less than 10 minutes to speak and was left in limbo.
I didn't get to speak to anyone. The music stopped, and I couldn't hear anything on the other end of the line.
The last I heard was that I had less than 10 minutes to speak to someone. I am not even going to rate you 1 star.
I wasn't mad until this. After I waited on the phone to speak to someone, you left me out in limbo—no sound, no nothing.
Preferred solution: Answers plus an apology.
User's recommendation: Don't do what you did to me on the phone. If the person wasn't mad in the beginning they will be after the call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge of my order
Says my Order was more not on sale. So also said I only had 2 orders.had 3 past orders from HSN.Didn't show up in system.
Argued with me. Rude rep and supervisor not happy ty
User's recommendation: Don't order to many mistakes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo definite answer
Given an answer of delivery delayed with no definite date when my purchase will be delivered even though tracking reported that it was received and out for delivery in my state.
Resolved: Have not received the product
Company fixed the issue and I have been provided with apology. I finally got the shipping labels, correct and then they shipped it to me. Everything ok.
Dont know ,should have got the product by now. Already ordered it. Want to know if it went to the Right place.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAAA+++
The agent was very patient & resolved my issue quickly. I'm a good customer with HSN. They want to keep our business!
Colorado Springs, Colorado
Terrible customer service
- -Called to order earrings; rep offered a necklace and cashback.
- -Card had funds but payment failed; orders were canceled and reps gave no help.
Called to order a set of earrings. Hsn representative asked me if I wanted to order the matching necklace.
I said yes because I had enough money on my card. She then said I also had an extra 10:00 cashback. So this was applied. She told me the card did not go through even with enough money.
She act like she didnt know what she was doing. She canceled my orders. And then kept doing them over and over. I called other Hsn representatives about what was going on.
They had no clue and just told me to have a good day. No help at all! Ive been shopping with them for 20+ years, and that is way they treat a loyal customer.
I recommend shopping elsewhere because Hsn treats you like your garbage. Horrible business.
User's recommendation: Terrible customer service!
Plano, Texas
June 29, 2024 Beekman wipes show with Helen eight pack wipes 240 Cal sale price 4495. She said that comes to five cents each. I figured it out it comes to $.18 each false advertisement June 30, 2024 B
- June 30, 2024 show with Beekman Boys and Valerie mentions five cents.
- 240 count and eight packages of 30 equal $0.18 each.
June 30, 2024 show with Beekman boys and Valerie they repeated Helen said five cents each. Then Valerie repeated after hearing you figure this out 240 count and eight packages of 30 comes out to be $.18 each.
I am tired of the lies does anyone know how to do math at Hsn? Not even the doctor
User's recommendation: It’s sad to say you have to verify everything before ordering to see if it’s true aren’t you afraid of false advertisement?
E-commerce Talks
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Return problem
No answer. 7 attempts made to get a shipping lable sent.
Last person gave me a tracking number and address to go to. UPS refuses to take the package!
Carlsbad, California
Nasty customer service person
- I tried to get the 1-800 order number for CA TV, but the call cut off.
- I repeated my info but the Pacific Coast order number wasn't provided.
I called to get the 1 800 order number for ca tv cuts off the phone number I had to tell her more than several times and I still did not get the pacific coast order number she I didnt have to yell but she never answered my question I kept trying to tell her that I tried to change my info card number and address I do believe she got it all wrong
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deerfield Beach, Florida
Just got this from HSN
Just received a e mail from HSN
They told me I had been scammed
They did not say if they even sold that item or not
Just a Im sorry
Preferred solution: Deliver product or service ordered
About
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Home Shopping Network is a global multichannel company that was founded in 1977. The company is headquartered in St.Petersburg, Florida. Home Shopping Network is a wholly owned subsidiary of IAC. Home Shopping Network specializes in retail. The company offers several categories of products that include beauty products, jewelry, home products, lifestyle products, fashion products, and consumer electronics. Home Shopping Network sells products from different brand names such as Sephora, Canon, Hunter, Reebok, Olympus, Epson, Fuji, Kodak, Samsung, Gateway, General Electrics, JVC, Sharp.
Besides, Home Shopping Network features products from its private brands such as Signature Club, Andrew Lessman Vitamins and so much more.
Home Shopping Network is ranked 486 out of 6572 in E-commerce category
USA
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I placed an order and it couldn’t go through because they told me they weren’t sure of my address which I didn’t understand that someone was using my address. My girlfriend uses my address for deliveries.
Her bill was late and she was on easy pay because they lowered her dollar amount of borrowing power they never called her. They never emailed her until I called. They told me they are going to hold my order and will get back to me in 24 to 48 hours. No one called me back I was pissed off and finally got.
some information that it was my girlfriend she rectified it this morning. I called back to release my order and it was now out of stock after three days when they told me they were holding it and also there was only one of the items in and they wanted to sell it to me at full price when it was on sale.
I am not gonna go toHSN anymore. They have ignorant people working for them that do not know their procedures and I told this manager this, and she couldn’t even call me back if there was a problem I will not be doing business with them anymore