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Verified Reviewer
1.0
Details
Home Shopping Network - Shop somewhere else, ANYWHERE else!
Home Shopping Network - Shop somewhere else, ANYWHERE else!
Home Shopping Network - Shop somewhere else, ANYWHERE else!

Update by user Dec 31, 2019

On December 26 I received the following email from a "Senior Account Supervisor" at HSN, "I have received your e-mail regarding your concerns in regards to your recent interaction with HSN customer service agents via phone,email & chat. Thank you for taking the time to...

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ID
#1732754 Review #1732754 is a subjective opinion of poster.
Pros
  • Flex-pay
Cons
  • Sent used product
  • Refused replacement
  • Product not as described
Reason of review
Sent used product, refused replacement, force additional order to correct their mistake, unnecessarily withheld additional order, terrible customer service, argue policies otherwise concealed from customers, blatantly lied to by supervisor
Preferred solution
I feel it only fair that both my father and I be compensated for the hassles experience, as well as for my father having to tie up funds on two orders to correct HSN's mistake. Therefore I feel they should pay for his order totaling $44.64 in full.
Verified Buyer

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Home Shopping Network - I have not received my order

Home Shopping Network - I have not received my order
My order not coming yet order number 60612 send me or refund my money

User's recommendation: N.

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ID
#2013697 Review #2013697 is a subjective opinion of poster.
Product
Home Shopping Network Website
Loss
$10
Preferred solution
Send product or refund money

Home Shopping Network - Package tracking

1.0
Details
I never received my package. Bad services!!

User's recommendation: Don’t buy nothing!!!

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ID
#1971510 Review #1971510 is a subjective opinion of poster.
Location
New York, New York
Verified Buyer

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Home Shopping Network - Don't recive my product

1.8
Details
Home Shopping Network - Don't recive my product
Have long time thai i bought a handsfree ear buds but do not recieve them.contacrmt

User's recommendation: Contact customer to let them now that you send it.

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ID
#1966512 Review #1966512 is a subjective opinion of poster.
Location
Catano, Catano
Service
Home Shopping Network Shipping Service

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Verified Reviewer

Home Shopping Network - Charged for an order not rec'd

5.0
Details
Home Shopping Network - Charged for an order not rec'd
As it turns out, 21/2 yrs it turns out to be the fault of HSN shipping department. Item sent to an old address. Harrassed, over a purchased mot received. After removing the charge they rebilled me because UPS stated the package was delivered. Only it was delivered to an old address not my new address which they had been given! Hot Jamn! Oh I'm pissed for real!
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ID
#1957276 Review #1957276 is a subjective opinion of poster.
Location
Passaic, New Jersey
Service
Home Shopping Network Shipping Service
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Home Shopping Network - Complain

Home Shopping Network - Complain
Necesito saber que ha pasado con mi producto retirado el dinero de mi visa trato de entrar con el pista y mi correo electrónico y venta incorrecto espero respuesta o tomaré cartas en el asunto.

User's recommendation: No para nada los recomiendo.

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ID
#1950488 Review #1950488 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Cons
  • Nunca llego el producto
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Home Shopping Network - Never got item

1.0
Details
Where is my item Cost$23.94 So please send item asap
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ID
#1943180 Review #1943180 is a subjective opinion of poster.
Loss
$24
Preferred solution
Apology

Home Shopping Network - Checking account wrong

Money taken out of my checking

User's recommendation: Check ordering.

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ID
#1924797 Review #1924797 is a subjective opinion of poster.
Location
Marysville, Washington
Loss
$73
Preferred solution
Full refund

Home Shopping Network - Cracked case

1.0
Details
Bought fire tablet with caseable the case I talked to HSN told them about the case is cracking they told me I have to contact the company to get it replaced

User's recommendation: Too much headache.

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ID
#1893222 Review #1893222 is a subjective opinion of poster.
Location
Portland, Oregon

Home Shopping Network - Order#1647144759 concierge 4"feather never receve

On 2/14/2020 I order by phone st.Petersburg FL concierge 4" feather cover mattress what never receve.Now I receve the bill for 21.18 but never the marchendise

User's recommendation: please check delivery by IUPS to find what happen ??

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ID
#1828707 Review #1828707 is a subjective opinion of poster.
Location
Harvest, Alabama
Loss
$58
Preferred solution
Deliver product or service ordered

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Home Shopping Network Questions

Home Shopping Network - Just to cancel the order

5.0
Details
The chair I ordered had to much padding in it in the head area which caused my neck to hurt. I do have a neck issue. As far as customer service everyone I talked to was courteous and under standing of my problem. Thank you
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ID
#1792183 Review #1792183 is a subjective opinion of poster.
Location
Alsip, Illinois
Product
Rca 10 Tablet

Home Shopping Network - Dont buy unless have time on your hands- your order will not come in timely fashion

1.0
Details
ordered on 2/6/20 its now 2/13/20 and order has not been shipped.
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ID
#1791789 Review #1791789 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Deliver product or service ordered
1.0
Details
Everything goes along smoothly until something needs to be returned to them and then it all blows up in your face. The worst example that I have is that I purchased the following item: Sultra After Hours Collection ThermaLite Dryer Brush ITEM 121-2572 Price: $149.00 It...
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ID
#1786680 Review #1786680 is a subjective opinion of poster.

Home Shopping Network - When buy from this come it's a great experience, until you need return, have problem with associates, companies that HSN bundle the products they sale

1.4
Details
I brought a VIPRE Antivirus LIFETIME PROTECTION, A YEAR OUT I WANTED TO ADD ANOTHER MOBLE PHONE, ONLY THEN DID I FINE OUT THAT VIPRE HAD CANCELED THAT PARTICULAR PACKAGE, AND WORST MY PHONE HAD NOT BEEN PROTECTED ALL THAT TIME. VIPRE TOLD ME THEY HSN NEEDED TO SEND PROOF OF PURCHASE, AND THAT's WHERE THE NIGHTMARE STARTED AFTER TALKING TO THREE CUSTOMER AGENTS, EACH ONE PROMISING TO E-MALL WHAT I NEEDED, NOT ONE OF THEM FOLLOWED THROUGH. SO NOW AFTER TALKING TO THIS LAST AGENT, SHE ADVISED THAT WAS NO EVIDENCE OF EVER CONTACTING THEM, BUT THE ONLY WAY TO GET THE INFORMATION IS BY MAIL. I'm going on line to find corporate ofc to make sure they know the ineptness of their employees!
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ID
#1779549 Review #1779549 is a subjective opinion of poster.
Pros
  • Good ordering and deliverance
Cons
  • Worst customer service ever after ordering
Reason of review
Poor customer service
Preferred solution
My is that your agents be better trained, more empathic, knowledgeable, honest, and take responsibility for their mistakes. Finally to expedite the information that I have request to get my phone protected!!!!

Home Shopping Network - Problem with mattress

1.0
Details
I ask for a call back and no one replied after two hours so I called back and asked her rather call back and what's up like another hour and a half I got a phone call and then I got hung up on not happy I need to make a complaint about a mattress I have purchased in December Casey Beautyrest one of the sides of the mattress is bulging out to end I am sitting crooked and sleeping Cricket this mattress is only a little over a month old and it's already doing this so I need to know if I have any options before I pay the insane amount that you're asking for a default e mattress my name is Shannon Chase
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ID
#1778693 Review #1778693 is a subjective opinion of poster.
Cons
  • Misleading practice
  • Refund policy
  • False advertising
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund

Home Shopping Network - Ended up with a 400.00 doorstop.

Desk top Computer never worked, and they would not take it back. Instead, they told that it was shipped from India and that I would have to contact India and give them my credit card and other information, so they I could return the product. I then asked this fool if she was on crack and why in the (fill in the blanks) would i give someone from another country my credit card to purchase another computer?? The last time I checked, I was in the United States! Never got my money back. Do not order anything from these idiots! They will cheat you. You will spend more money and come out with a inferior product. Just go to Costco.
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ID
#1776149 Review #1776149 is a subjective opinion of poster.
Location
Los Angeles, California