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Home Shopping Network
Reviews Chart
$82.8K
CLAIMED LOSSES
228
TOTAL REVIEWS
33.4K
PAGE VIEWS
1
ISSUE RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Dec 31, 2019
On December 26 I received the following email from a "Senior Account Supervisor" at HSN, "I have received your e-mail regarding your concerns in regards to your recent interaction with HSN customer service agents via phone,email & chat. Thank you for taking the time to...
ID
Pros
- Flex-pay
Cons
- Sent used product
- Misleading practice
- Horrible customer service
Reason of review
Sent used product, refused replacement, force additional order to correct their mistake, unnecessarily withheld additional order, terrible customer service, argue policies otherwise concealed from customers, blatantly lied to by supervisor
Preferred solution
I feel it only fair that both my father and I be compensated for the hassles experience, as well as for my father having to tie up funds on two orders to correct HSN's mistake. Therefore I feel they should pay for his order totaling $44.64 in full.
Return label
I just want a return label sent to my email so I can print it off and return this tablet before 1/31/21
ID
Location
Johnston, South Carolina
Trac phone purchase
we found what we needed for the trac phone purchase thankGod
ID
Location
Northbridge, Massachusetts
Return
HSN says you can return items purchased as gifts until the end of Jan. They neglect to tell you that you have to pay return shipping. I recently purchased a keyboard set as a gift but found out that the recipient was getting a full size upright as a gift. When I tried to return it, I just got an address and barcode (not prepaid). When I took it to the PO I was told shipping was 86.00. The piano set was only 129. HSN gets a big discount on shipping due to volume. I will not purchase from HSN again.
User's recommendation: Be careful what you buy, particularly large items.
ID
Location
Wichita, Kansas
A problem with a item
My problem was resolved. Thank you HSN@
ID
Location
The Bronx, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoneygram payments
That hsn/synch foes not accept moneygram payments.
ID
Preferred solution
Let the company propose a solution
PissedConsumer.com fights for consumer rights
Trying to purchase a telephone ear buds
My card was declined don't know what reason
ID
Location
Chula Vista, California
Address not deliverable
Old address had multiple housing units... New address wasn't being accepted ... Took Old address out .. Package now can be delivered without any problem... Mom's been customer about 25+ years... Thanks HSC... Greggory
ID
Service
Home Shopping Network Shipping Service
Disappointed
Paying off whatever I owe and closing account. Done with them and the cheap merchandise and bad customer service. Everything looks fine on TV but when its received it has already been used or broken. On several occasions that has happened. So thats it HSN. You can keep your junk and I hope you go out of business.
ID
Location
Waterbury, Connecticut
Broken IPad
Ordered an iPad and they sent me one that had a crack in it. Must of belonged to someone else. Still waiting for my refund. Last time Ill ever order from them again.
ID
Location
Waterbury, Connecticut
Curtis Stone
Would like to know when the Curtis Stone Dura-Pan non-stick 3pc fry pan set 683-938 will be available again.
ID
Location
Holland, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not care about Customers
Waiting for an auto ship order for over a month and they are now selling that exact item as a single ship. When I called to ask about it, I was told that this is a single ship. I spoke to a manager and was told this was a warehouse issue. I stated the auto ship means I am spending more money with you and you are not taking care of this or making it right All this means is you are out to make more money Shame on HSN
User's recommendation: Watch the webiste to see more unfair practices by the company.
ID
Service
Home Shopping Network Shipping Service
Pros
- Flex pay
Cons
- You do not value your customers and it is obvious
- I contacted a supervisor last night
- He agreed there was an issue
Preferred solution
send me my product
Returns are not credited. Your out of money if you return
Hsn. Still charges customers. For items they mail back. They always blame the postal service. There not good company. Shop at shop hq.
User's recommendation: shop at hq.
1 comment
ID
Cons
- Paying for return shipping when its their fault
Loss
$50
Preferred solution
Full refund
Orders taking too long!
Orders are taking way too long to get you're order. The quality has gone down also.
ID
Pros
- Flex pay
Cons
- No comfermation of order sent and no tracking info sent to me
Preferred solution
Full refund
Incumplimiento
El 21 de abril del presente año realice una compra a travez de su empresa la cual a la fecha no ha sido entregada razon x la cual exijo se me envie la mercancia y el dinero ademas de un regalo tengo claro q es una empresa solida y responsable espero su respuesta mil gracias
User's recommendation: Deben comunicar.
ID
Location
Pereira, Departamento De Risaralda
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on my order
you all listed a Coleman hot tub for $9.99 free shipping I place the order for three the order went through they overcharged me and messed up my whole credit card account in bank account up . now I can't contact anyone and no one will call me back my contact number is email lamontymodels@***.com. I have nothing pertaining to my order after you took all this money actually off my credit card. 100$ . false info an is a big scam an no way to contact no one about order or product
User's recommendation: Not to buy . The prices are not true an there is no way to make sure your order whet thru after you buy something an then it's not the listed price.
ID
Product
Coleman Hot Tub
Pros
- Terms of my purchase
Cons
- Customer service not helpful at all
- Lousy 1st and last order
- Lack of info about my account
Loss
$100
Preferred solution
Let the company propose a solution
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That’s why I stopped buying from them and QVC. I think both companies are crap.