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DEFECTIVE PRODUCT/LOUSY SERVICE

2.3
Home Shopping Network - DEFECTIVE PRODUCT/LOUSY SERVICE
Update by user Feb 19, 2023

Thus far, I'm in a holding pattern with money on the line due to deceptive sales practices at HSN. Looks like I'll be out money spent for at least a few more weeks or longer.

No definite timeline for resolve has been given by HSN. Since they now inform me they are not...

Original review updated by user Feb 19, 2023
ECOFLOW POWER STATION purchased with relatively acceptable delivery time. Unit became defective the first day. I phoned ECOFLOW TECH SUPPORT and was told to unplug all connections and to restart unit. When that did work, I was told problem was normal operation. When I questioned that, I was asked where I purchased and then was told to contact HSN for return. Phoned HSN to get return. Was told label would be mailed. No label in days, so contacted again and was asked if I was told the label was coming from mfg. not HSN. Said it would take 2 weeks to cajole ECOFLOW to supply a label. Was told once label comes I'd need to schedule with Fedex for pickup due to hazardous product. Then I'd have to wait for receipt by ECOFLOW and notification to HSN prior to credit being issued. There was no mention of any of this on the HSN web site product page, nor anywhere else I can find prior to purchase. So, in essence, I really not dealing with HSN, but rather with a third party seller, ECOFLOW.
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#4380002 Review #4380002 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Cons
  • Dishonest sales practices
Loss
$396
Preferred solution
Full refund

Delivery

Called customer service to have a order address changed on that day order I placed for lessman vitamins, was on vacation for 4 months I told her, she changed the shipping address on my account not the order that I just placed because I was out of town for 4 months , so my order went to my home address where no one's there to receive it.

User's recommendation: Have representative repeat what she did.

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#4645843 Review #4645843 is a subjective opinion of poster.
Location
Atlanta, Georgia

Can't get order through regular number

I tried to call in an order for an item that was on-line, and I was hung up on twice. This forced me to call the customer service line where I was told sometimes there is an issue when the order has 7 digits instead of 6?? I found this strange and irritating.

User's recommendation: My recommendation is not to customers, it is to HSN to prevent this occurrence!

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#4621211 Review #4621211 is a subjective opinion of poster.
Location
Wellington, Florida
New Reviewer

Not got order

Didnt get ordered Sad because of duty sent back to UPS no UPS store around me like to re-order and get my phone
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#4593939 Review #4593939 is a subjective opinion of poster.
Pros
  • Convvenoemcr
Cons
  • Send fed ex
Loss
$32
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Ripped me off

Update by user May 09, 2023

I ended up returning the 2 items.. and it's been over a month and they haven't returned my money yet..Then on top of that I got a recording from them stating.."Mr.

Stone..

this is in regard to your purchase of THE RING DOORBELL.. !"The product they said was never...

Original review posted by user Mar 29, 2023
I ordered 3 items for $199.99 & only received 2 and because I didn't answer my credit card company. Or the BBB fast enough I lost the case... But HSN showed a "Ring" Doorbell and an extra Camera and a solar panel all for the price of the Ring Doorbell... well I called and asked "This us For a 'Ring' Doorbell an extra Camera & a solar panel.. cuz it's like buying the Doorbell and getting thevother 2bitems for free!" & she said "Yes it's a tremendous deal ..when I didn't receive the Doorbell I called them immediately and asked where it was..First they saud "It would be arriving separate..!" Then they told me it was "Sold out"... Then they told me I already received it! Regardless..I'm a business owner I know what I saw... Then they tried explaining the prices if the two items I recievef..ans I replied..? "Why wouldni.oay full price for these items that would make no sense"...it was your basic "Bait & Switch".. I've removed their channels from.mybtv..and am getting a new credit card co. Feel like a fool for even getting involved with them again after buying a cell phone yrs ago that was the biggest POS I ever owned..lasted a month or 2 and anyways Look at how many complaints this company has against them .how are they still in business!!??iti
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#4473163 Review #4473163 is a subjective opinion of poster.
Location
Reseda, California

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Return of item

Home Shopping Network - Return of item
I ordered an air fryer from HSN. I received it but changed my mind about the purchase and did not open the box which was big and heavy. I contacted HSN regarding returning the fryer. I thought I would be emailed a return address label that would include shipping. To my utter dismay, I was instructed to return it and pay for the return. It cost me $81.74 !!! I've always been able to make a return with a return label which included shipping for other items. This definitely will make me think twice before I order anything from HSN again. It certainly was NO bargain.

User's recommendation: Be very careful what you order if you think there is a chance you will return the item.

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#4472089 Review #4472089 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Pros
  • Shopping from home
Cons
  • Does not inform customer that return will not be paid for by hsn
Loss
$82
Preferred solution
Price reduction
New Reviewer

I am trying to order two outfits but it's not...

I am trying to order two outfits but it's not taking my card. 853 749 ****. Please call me at this number. I am looking at two Cardian two piece suit one white and one gray.
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#4467047 Review #4467047 is a subjective opinion of poster.
New Reviewer

Because what was shown in TV was not what I got! It was all stuff with beans disgusting!

I believe that you advertise great food you make it look good on TV. But when you get it home the pizza us like cardboard and the boxed food is like dog food! Why cant you make frozen dinners that have flavor and actually you know what youre eating. . Just make a plan like Hello Fresh where everything is real and not dehydrated! But the Seniors would live to have a plan that they can afford and its real food that is more organic!

User's recommendation: If you like garbage food then buy it.

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#4433832 Review #4433832 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Pros
  • I buy a lot from them of stuff
Cons
  • Never buy the food
Loss
$199
Preferred solution
Better affordable food that is real food not processed stuff!

Had a problem with getting order

5.0
Customer service reviewed the problem and solved it for me. Very courteous and helpful. The agent I spoke with understood
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#4385461 Review #4385461 is a subjective opinion of poster.
Location
Columbus, Ohio

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