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Dear Hsn,

I am writing to complain about your pricing of your Today Special Value items. In Feb.

I purchased your today special value, which I thought would be the lowest I could get it for because usually that is the case with Today Special Value ( excluding clearance items ) I bought two of those items thinking that this was the last time I would be able to buy this item and that low price.

Unfortunately , I was wrong . I looked at your current special value today 6/13/22 and the same item I purchased in Feb is now much lower. If I would have known that you would continue to lower the price and I would have been able to purchase the same item at a much lower price I would have not bought two of them and I would have waiting for the New special value offer.

I contacted your customer service Department and talked to the Rep that answered the phone today ( 6/13/22). I asked to be reimbursed with either store credit or a refund of the difference in what I paid and what the price is now.

She states she couldn't not do this. I than did a live chat and I only got $10.00 spendable cash ( not close to the money I should have been reimbursed for) .I was very disappointed since I believe I and the other customers who purchased at the higher price deserve a refund or store credit based on the fact that you advertise that your Special value is the lowest price and your host continue to state that this configuration will not be available at a lower price this year.

I hope this can be resolved as soon as possible. Thank you.

User's recommendation: wait to buy.

Monetary Loss: $60.

Preferred solution: Price reduction.

Location: Seattle, Washington

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