Home Shopping Network - DEFECTIVE PRODUCT/LOUSY SERVICE
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Thus far, I'm in a holding pattern with money on the line due to deceptive sales practices at HSN. Looks like I'll be out money spent for at least a few more weeks or longer.
No definite timeline for resolve has been given by HSN. Since they now inform me they are not the actual seller, I have to wait for them to contact the actual seller, ECOFLOW, in order for them to make arrangements for return of this item to ECOFLOW rather than HSN where I purchased this product.
ECOFLOW POWER STATION purchased with relatively acceptable delivery time. Unit became defective the first day.
I phoned ECOFLOW TECH SUPPORT and was told to unplug all connections and to restart unit. When that did work, I was told problem was normal operation. When I questioned that, I was asked where I purchased and then was told to contact HSN for return. Phoned HSN to get return.
Was told label would be mailed. No label in days, so contacted again and was asked if I was told the label was coming from mfg. not HSN. Said it would take 2 weeks to cajole ECOFLOW to supply a label.
Was told once label comes I'd need to schedule with Fedex for pickup due to hazardous product. Then I'd have to wait for receipt by ECOFLOW and notification to HSN prior to credit being issued.
There was no mention of any of this on the HSN web site product page, nor anywhere else I can find prior to purchase. So, in essence, I really not dealing with HSN, but rather with a third party seller, ECOFLOW.
User's recommendation: Either avoid HSN, or contact them prior to purchase to be sure they are the sellers and will stand directly behind the product should there be any issues.
Monetary Loss: $396.
Preferred solution: Full refund.
Home Shopping Network Cons: Dishonest sales practices.
Location: 2501 118th Avenue North, Saint Petersburg, Florida 33716, United States
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