Home Shopping Network Phone Numbers and Emails

Toll-Free Number:

  • (800) 933-2887
Send Message

Customer Service:

  • (800) 557-0714
    AutoShip Orders
  • (813) 654-4192
    Brandon, FL
  • (727) 872-4200
    Largo, FL
  • (727) 312-2000
    New Port Richey, FL
  • (800) 284-5757
    Place An Order
  • (800) 284-3900

Discounts/ Rewards/ Cashback:

  • (877) 901-8027

General Info:

  • (727) 872-7443
    IP Closed Captioning

Home Shopping Network Emails:

Customer Service
General Info
IP Closed Captioning
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
hsnmedia.relations@hsn.net
Is this your business?
More phone numbers and emails Less phone numbers and emails

Home Shopping Network Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Home Shopping Network Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Home Shopping Network is 8009332887. 78% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Home Shopping Network may ask you for the following information to identify you as a customer: first and last name, address or email.

View full overview ›

How to Contact Home Shopping Network Customer Service?

Most Popular Number:

(800) 933-2887
Total calls: 1 017 Issues resolved: 69 Last call: Jul 19, 2024

The HSN customer service number is 1-800-933-2887. You can call this helpline for information regarding online orders. The operators will answer your questions and handle your issues daily between 8 a.m. and 1 a.m. ET. To call HSN about phone order inquiries, dial 1-800-284-3900. The customer care agents can assist with tracking your order and provide information about returns and refunds, should you need it. You can place an order anytime, day or night, at 1-800-284-5757. The professional advisors are ready to help you choose the right size and inform you about special offers 24/7. The HSN customer service phone number for Auto-Ship inquiries is 1-800-557-0714.

To contact the company's customer service online, visit the HSN official website. Find the Connect section at the top of the homepage and select the Customer Service option from the drop-down menu. Click the Live Chat button and enter your contact information to start the conversation. The live chat is operational from 8 a.m. to 1 a.m. ET daily on your web and mobile web browsers. Note that the feature is not available on the Home Shopping Network app.

You can also check your order status and make payments via their website. To sign up for emails, click the Sign Me Up button on the Contact Us page.

You can contact the Help Center by logging into your account on the HSN official site. If you are not a company customer, click the Create Account button in the top right corner of the homepage, complete the short form, and follow simple prompts to register. If you are already the HSN account owner, click the Sign In button and enter your credentials. To discuss payment inquiries with the company representative, click the user icon to access the menu and select the Flexpay Manager. For Auto-Ship service questions, choose the Auto-Ship Manager option from the menu. You can also track your order and change your contact information via My Account.

PissedConsumer Club

Contact Information

Home Shopping Network Website:

Home Shopping Network Help Center:

Corporate Office Address:

HSN, Inc.
1 HSN Drive
St. Petersburg, Florida 33729
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 8:00AM-1:00AM (EST)


Mailing Address:

HSN

P.O. Box 9090

Clearwater, FL 33758

More contact details

Fax:

+1(727) 872-6559

Home Shopping Network Customer Service Reviews

1.7 / 5
Poor
Guest-5554289
I need to find out about the warranty on one of my products

I was not pissed. I guess I dialed the wrong number.

The Customer Service Rep. was really nice and gave the correct number of the warranty company.

Read full review
Edward Z Qwr
Placed order told them I'm disabledust leave delivery on frt porch. Unable to contact shipper to cancel order. HSN refused to cancel order.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

Unable to login in account never fixed. Shipment was undeliverable.

HSN refused to cancel order. So sad to bad for me.

Was told to accept it when and where it showed up still pay for it and go from there. Very poor Customer service and now I remember why account closed.

Read full review

How Good is Home Shopping Network's Customer Service?

Mickeal Gty
Mickeal Gty
Feels Disappointed | May 15, 2024

I couldnt order the watch I had coupon for welcome bac

Read full quote
Sulana ei jima V
Sulana ei jima V
Feels Satisfied | Jul 15, 2023

Very kind lady. Reassured me my order price was correct and would be reflected on my billing.

Read full quote
Abdulmalik Vtb
Abdulmalik Vtb
Feels Satisfied | May 10, 2023

She was very helpful

Read full quote
Nevaeha Dok
Nevaeha Dok
Feels Disappointed | Nov 20, 2022

I got what I called for

Read full quote
Jacquelina Koe
Jacquelina Koe
Feels Satisfied | Oct 05, 2022

Always have great stuff and great service on the phone. Anytime there's a problem or question

Read full quote

Summary of Home Shopping Network Customer Service Calls

1.4K TOTAL
CALLS
03:31 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Home Shopping Network?

Request for Information Question:

  • “Check on orders”
  • “Order status”
  • “I want to speak with a representative”

Shipping and Delivery Question:

  • “The long underwear for women does. It come in 5xl size”
  • “I didnt receive a code for $40 off for opening cc account.”
  • “Never received my order”

Return/ Replace Question:

  • “Exchange”
  • “Return problem”
  • “Return questions”

Payments and Charges Question:

  • “My payment for an extension or for a different amount”
  • “Problems with bill”
  • “Updated payment information”

Product/ Service Question:

  • “I am trying to order a new item, already have Nakery beauty on auto ship, and I cannot take off new Nakery order”
  • “Buying the motioncise”
  • “Nellies laundry products”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Accidentally cancelled an autoship”
  • “I need to cancel my last iorder”

Account Question:

  • “Software subscription for my h/p laptop that I purchased from HSN”
  • “Account info”
  • “Discuss account”

Cards Question:

  • “Gift card”
  • “About recent credit card”
  • “I got denied a credit card when it said I was approved. Why is that ? I'm really disappointed. My credit rating went down with a hard pull .”

Refund Question:

  • “Refund for item not received”
  • “Refund expected”
  • “Wanted complete refund”

Staff Question:

  • “I need to speak to a customer service about a caloric air fryer oven. I ordered.”
  • “Customer service”

Employment Question:

  • “Pay off debt”
  • “W-2 form”

Website/ Application Question:

  • “Application”

Other Question:

  • “Order I want to place”
  • “Buy studebaker boom box”
  • “Bra order”

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