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Unprofessional customer service
User's recommendation: When did customer service become talking over someone yelling kids.
Will not use Han again
Preferred solution: Nothing
Cancel my order
- No phone number
Preferred solution: 846-574 in blue aftershocks
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Verified Reviewer | Saint Petersburg, FloridaReturn of item
- Shopping from home
- Does not inform customer that return will not be paid for by hsn
Preferred solution: Price reduction
User's recommendation: Be very careful what you order if you think there is a chance you will return the item.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Petersburg, FloridaDEFECTIVE PRODUCT/LOUSY SERVICE
Thus far, I'm in a holding pattern with money on the line due to deceptive sales practices at HSN. Looks like I'll be out money spent for at least a few more weeks or longer.
No definite timeline for resolve has been given by HSN. Since they now inform me they are not...
I phoned ECOFLOW TECH SUPPORT and was told to unplug all connections and to restart unit. When that did work, I was told problem was normal operation. When I questioned that, I was asked where I purchased and then was told to contact HSN for return. Phoned HSN to get return.
Was told label would be mailed. No label in days, so contacted again and was asked if I was told the label was coming from mfg. not HSN. Said it would take 2 weeks to cajole ECOFLOW to supply a label.
Was told once label comes I'd need to schedule with Fedex for pickup due to hazardous product. Then I'd have to wait for receipt by ECOFLOW and notification to HSN prior to credit being issued.
There was no mention of any of this on the HSN web site product page, nor anywhere else I can find prior to purchase. So, in essence, I really not dealing with HSN, but rather with a third party seller, ECOFLOW.
- Dishonest sales practices
Preferred solution: Full refund
User's recommendation: Either avoid HSN, or contact them prior to purchase to be sure they are the sellers and will stand directly behind the product should there be any issues.
I called questioning a vacuum cleaner through a FB ad, the girl said it was a scam, she said there was nothing she could she was rude
Can't get order through regular number
User's recommendation: My recommendation is not to customers, it is to HSN to prevent this occurrence!
Delivery
User's recommendation: Have representative repeat what she did
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Piney Flats, TennesseeSee when I received my order. Would like to return
- It isfun to watch
- It is convenient
- Some stuff is junk
Preferred solution: Full refund
User's recommendation: Don’t purchase this. Quality is not there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reseda, CaliforniaRipped me off
I ended up returning the 2 items.. and it's been over a month and they haven't returned my money yet..Then on top of that I got a recording from them stating.."Mr.
Stone..
this is in regard to your purchase of THE RING DOORBELL.. !"The product they said was never...
But HSN showed a "Ring" Doorbell and an extra Camera and a solar panel all for the price of the Ring Doorbell...
well I called and asked "This us For a 'Ring' Doorbell an extra Camera & a solar panel.. cuz it's like buying the Doorbell and getting thevother 2bitems for free!" & she said "Yes it's a tremendous deal
..when I didn't receive the Doorbell I called them immediately and asked where it was..First they saud "It would be arriving separate..!" Then they told me it was "Sold out"... Then they told me I already received it!
Regardless..I'm a business owner I know what I saw...
Then they tried explaining the prices if the two items I recievef..ans I replied..?
"Why wouldni.oay full price for these items that would make no sense"...it was your basic "Bait & Switch"..
I've removed their channels from.mybtv..and am getting a new credit card co. Feel like a fool for even getting involved with them again after buying a cell phone yrs ago that was the biggest POS I ever owned..lasted a month or 2 and anyways
Look at how many complaints this company has against them
.how are they still in business!!??iti
User's recommendation: It was your basic Bait & Switch...DELEAT THE CHANNEL!!
Not got order
- Convvenoemcr
- Send fed ex
Preferred solution: Deliver product or service ordered
No label for a return
Because what was shown in TV was not what I got! It was all stuff with beans disgusting!
- I buy a lot from them of stuff
- Never buy the food
Preferred solution: Better affordable food that is real food not processed stuff!
User's recommendation: If you like garbage food then buy it.
Had a problem with getting order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cocoa, FloridaSee when I received my order. Would like to return
User's recommendation: It’s too small and it doesn’t work like it’s supposed to
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It may seem hopelessly old school, but when I *think* I'm ordering something too good to be true, I take a PHOTO(!) of my TV screen showing the offer. You could even do a little video of the presenter saying "It's like getting the doorbell FREE!!" Photos come out crystal clear (zoom in) from my flat screen.
I assume everyone has DVR these days, and can pause the action long enough to grab a photo. To be honest, I'm usually taking a photo to assist my own memory (or lack thereof), rather than "catch" a less than honest seller. But I also take a screenshot of every page of all online transactions (except no pic showing my CC number)... Helps keep me sane.
And once (different company) the screenshots aided a large chargeback to my credit card by my bank. Most people/Companies are honest, but not everyone is; take copious notes.