Diane F Tig

Cancel my order

When I ordered the aftershocks head phones, you only had black as an option. Now I see you have all the colors same price. I would like to change my order to blue.
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Cons:
  • No phone number

Preferred solution: 846-574 in blue aftershocks

Anonymous
map-marker Clinton, Iowa

Unprofessional customer service

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I just called customer service with a question. Someone picked up the phone , but it was 7 seconds before someone even talked. WORST off it was she had a baby next to her I think on her lap..crying. And another in the background. I ask if she was working out of her home. She did nor respond. I ask again, no response. She finally said yes.Finally I said when you working from home ...you still need to maintain a professional environment, that MEANS no kids screaming in the background.
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User's recommendation: When did customer service become talking over someone yelling kids.

Anonymous
map-marker Sarnia, Ontario

I have not received my order

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I have yet to receive my order of Aug 30th. It was sent to another address according to the tracking information. I have contacted the company four times, and have not had the courtesy of a reply. These were Christmas gifts and I would prefer to have the actual order instead of a refund. Thank you!
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Denise Y Ewo

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Checking on sale price

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The customer service agent was lovely and explained I did get the sale price. The website would not take any payments. It needs fixed.
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Pros:
  • Easy to order
Cons:
  • Website not working

Preferred solution: Problem was solved

User's recommendation: Don’t use website

Jeanne H Qua

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Return of item

Home Shopping Network - Return of item
I ordered an air fryer from HSN. I received it but changed my mind about the purchase and did not open the box which was big and heavy. I contacted HSN regarding returning the fryer. I thought I would be emailed a return address label that would include shipping. To my utter dismay, I was instructed to return it and pay for the return. It cost me $81.74 !!! I've always been able to make a return with a return label which included shipping for other items. This definitely will make me think twice before I order anything from HSN again. It certainly was NO bargain.
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Loss:
$82
Pros:
  • Shopping from home
Cons:
  • Does not inform customer that return will not be paid for by hsn

Preferred solution: Price reduction

User's recommendation: Be very careful what you order if you think there is a chance you will return the item.

Albert D Tfe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Saint Petersburg, Florida

DEFECTIVE PRODUCT/LOUSY SERVICE

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Home Shopping Network - DEFECTIVE PRODUCT/LOUSY SERVICE
Updated by user Feb 19, 2023

Thus far, I'm in a holding pattern with money on the line due to deceptive sales practices at HSN. Looks like I'll be out money spent for at least a few more weeks or longer.

No definite timeline for resolve has been given by HSN. Since they now inform me they are not...

Original review Feb 19, 2023
ECOFLOW POWER STATION purchased with relatively acceptable delivery time. Unit became defective the first day. I phoned ECOFLOW TECH SUPPORT and was told to unplug all connections and to restart unit. When that did work, I was told problem was normal operation. When I questioned that, I was asked where I purchased and then was told to contact HSN for return. Phoned HSN to get return. Was told label would be mailed. No label in days, so contacted again and was asked if I was told the label was coming from mfg. not HSN. Said it would take 2 weeks to cajole ECOFLOW to supply a label. Was told once label comes I'd need to schedule with Fedex for pickup due to hazardous product. Then I'd have to wait for receipt by ECOFLOW and notification to HSN prior to credit being issued. There was no mention of any of this on the HSN web site product page, nor anywhere else I can find prior to purchase. So, in essence, I really not dealing with HSN, but rather with a third party seller, ECOFLOW.
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Loss:
$396
Cons:
  • Dishonest sales practices

Preferred solution: Full refund

User's recommendation: Either avoid HSN, or contact them prior to purchase to be sure they are the sellers and will stand directly behind the product should there be any issues.

Anonymous
map-marker Peachtree Corners, Georgia

I called questioning a vacuum cleaner through a FB ad, the girl said it was a scam, she said there was nothing she could she was rude

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a purchase for a vacuum cleaner that I thought I purchased through HSN. I saw the ad on a FB feed a demo was shown, very clearly stated it was from HSN
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Anonymous
map-marker Wellington, Florida

Can't get order through regular number

I tried to call in an order for an item that was on-line, and I was hung up on twice. This forced me to call the customer service line where I was told sometimes there is an issue when the order has 7 digits instead of 6?? I found this strange and irritating.
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User's recommendation: My recommendation is not to customers, it is to HSN to prevent this occurrence!

Anonymous
map-marker Atlanta, Georgia

Delivery

Called customer service to have a order address changed on that day order I placed for lessman vitamins, was on vacation for 4 months I told her, she changed the shipping address on my account not the order that I just placed because I was out of town for 4 months , so my order went to my home address where no one's there to receive it.
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User's recommendation: Have representative repeat what she did

Mary S Wmm

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Verified Buyer
| map-marker Piney Flats, Tennessee

See when I received my order. Would like to return

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Home Shopping Network - See when I received my order. Would like to return
This product is dangerous. It burns you. You cannot use it long it runs out of water. You have to wait for it to cool off. It doesnt work properly. Its a pain to usr
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Pros:
  • It isfun to watch
  • It is convenient
Cons:
  • Some stuff is junk

Preferred solution: Full refund

User's recommendation: Don’t purchase this. Quality is not there

Nygeria Xix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reseda, California

Ripped me off

Updated by user May 09, 2023

I ended up returning the 2 items.. and it's been over a month and they haven't returned my money yet..Then on top of that I got a recording from them stating.."Mr.

Stone..

this is in regard to your purchase of THE RING DOORBELL.. !"The product they said was never...

Original review Mar 29, 2023
I ordered 3 items for $199.99 & only received 2 and because I didn't answer my credit card company. Or the BBB fast enough I lost the case... But HSN showed a "Ring" Doorbell and an extra Camera and a solar panel all for the price of the Ring Doorbell... well I called and asked "This us For a 'Ring' Doorbell an extra Camera & a solar panel.. cuz it's like buying the Doorbell and getting thevother 2bitems for free!" & she said "Yes it's a tremendous deal ..when I didn't receive the Doorbell I called them immediately and asked where it was..First they saud "It would be arriving separate..!" Then they told me it was "Sold out"... Then they told me I already received it! Regardless..I'm a business owner I know what I saw... Then they tried explaining the prices if the two items I recievef..ans I replied..? "Why wouldni.oay full price for these items that would make no sense"...it was your basic "Bait & Switch".. I've removed their channels from.mybtv..and am getting a new credit card co. Feel like a fool for even getting involved with them again after buying a cell phone yrs ago that was the biggest POS I ever owned..lasted a month or 2 and anyways Look at how many complaints this company has against them .how are they still in business!!??iti
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User's recommendation: It was your basic Bait & Switch...DELEAT THE CHANNEL!!

1 comment
Guest

It may seem hopelessly old school, but when I *think* I'm ordering something too good to be true, I take a PHOTO(!) of my TV screen showing the offer. You could even do a little video of the presenter saying "It's like getting the doorbell FREE!!" Photos come out crystal clear (zoom in) from my flat screen.

I assume everyone has DVR these days, and can pause the action long enough to grab a photo. To be honest, I'm usually taking a photo to assist my own memory (or lack thereof), rather than "catch" a less than honest seller. But I also take a screenshot of every page of all online transactions (except no pic showing my CC number)... Helps keep me sane.

And once (different company) the screenshots aided a large chargeback to my credit card by my bank. Most people/Companies are honest, but not everyone is; take copious notes.

Bob V Wub

Not got order

Didnt get ordered Sad because of duty sent back to UPS no UPS store around me like to re-order and get my phone
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Loss:
$32
Pros:
  • Convvenoemcr
Cons:
  • Send fed ex

Preferred solution: Deliver product or service ordered

Anonymous
map-marker East Greenwich, Rhode Island

No label for a return

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Home Shopping Network - No label for a return
I have been a long time customer I received my purchase today of course no return label or option to print one I called customer service they are sending me one for UPS not post office I do not have a ups store close to me its ridiculous. How cheap can you be not to send return labels I will be shutting down my account I am sick of this
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Debbie O Ozl
map-marker Saint Petersburg, Florida

Because what was shown in TV was not what I got! It was all stuff with beans disgusting!

I believe that you advertise great food you make it look good on TV. But when you get it home the pizza us like cardboard and the boxed food is like dog food! Why cant you make frozen dinners that have flavor and actually you know what youre eating. . Just make a plan like Hello Fresh where everything is real and not dehydrated! But the Seniors would live to have a plan that they can afford and its real food that is more organic!
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Loss:
$199
Pros:
  • I buy a lot from them of stuff
Cons:
  • Never buy the food

Preferred solution: Better affordable food that is real food not processed stuff!

User's recommendation: If you like garbage food then buy it.

Anonymous
map-marker Columbus, Ohio

Had a problem with getting order

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Customer service reviewed the problem and solved it for me. Very courteous and helpful. The agent I spoke with understood
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