Home Shopping Network
Reviews and Complaints
No notification you received return..slow refund process
notification you received return..slow refund processcalled in and then the refund process got startI had to initiate it! Shouldnt be that way..
- Customer service
- Customer service
Preferred solution: Full refund
Newport News, Virginia
I need to find out about the warranty on one of my products
I was not pissed. I guess I dialed the wrong number.
The Customer Service Rep. was really nice and gave the correct number of the warranty company.
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Verified Reviewer |
Deerfield Beach, Florida
Placed order told them I'm disabledust leave delivery on frt porch. Unable to contact shipper to cancel order. HSN refused to cancel order.
Unable to login in account never fixed. Shipment was undeliverable.
HSN refused to cancel order. So sad to bad for me.
Was told to accept it when and where it showed up still pay for it and go from there. Very poor Customer service and now I remember why account closed.
- Nice to see on tv
- Be carefully of shipping overpriced
Preferred solution: Full refund
User's recommendation: Don't shop here ck orther sites first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Checking on sale price
The customer service agent was lovely and explained I did get the sale price.
The website would not take any payments. It needs fixed.
- Easy to order
- Website not working
Preferred solution: Problem was solved
User's recommendation: Don’t use website
Burleson, Texas
Ordered from Wafyac and hsn was listed on the ad. Did not receive my order and can’t get in touch with Wafyac.
Are you connected with Wafyac.com? I ordered and didnt receive my product.
Cant get in touch with them.
Was this a scam? HSN was on the ad.
User's recommendation: Check the website out before buying!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lawrenceville, Georgia
Placed an order at 5:30for item tweaked by nature HSN never completed the order. No fraud, Their system never completed the order. Customer service can do nothing.
Placed an order#47832**** at 5:30 am your system never fully completed the order. So i redid the order #4783**** merchandise still in s tock at 5:45 same thing customer service does not open till 8:00 merchandise sold out by then and no one can tell me why this happened.
Spoke with fraud dept.
no fraud plenty of open to buy on credit card on file. CUSTOMER NO SERVICE COULD DO NOTHING .
User's recommendation: no guarantee that you get what you order
Fraud on my account
Youre telling me I order a very ugly Patricia Nash purse from you & sent it to an address I no longer live at! Fraud by the person who now lives at that address, why not find out who they are & get the money from them!
Preferred solution: Stop the emails asking me for merchandise i didn’t order!
User's recommendation: Be careful! Customer service lets anyone order merchandise & send it to an address you no longer live at & use your debit card!
Sarnia, Ontario
I have not received my order
I have yet to receive my order of Aug 30th. It was sent to another address according to the tracking information.
I have contacted the company four times, and have not had the courtesy of a reply.
These were Christmas gifts and I would prefer to have the actual order instead of a refund. Thank you!
Clinton, Iowa
Unprofessional customer service
I just called customer service with a question. Someone picked up the phone , but it was 7 seconds before someone even talked.
WORST off it was she had a baby next to her I think on her lap..crying. And another in the background.
I ask if she was working out of her home. She did nor respond.
I ask again, no response. She finally said yes.Finally I said when you working from home ...you still need to maintain a professional environment, that MEANS no kids screaming in the background.
User's recommendation: When did customer service become talking over someone yelling kids.
Will not use Han again
Return label had 2 accounts- someone spelled my name wrong.. they wont cant that account without my old credit card number- who saves old credit cards???
Preferred solution: Nothing
Cancel my order
When I ordered the aftershocks head phones, you only had black as an option. Now I see you have all the colors same price. I would like to change my order to blue.
- No phone number
Preferred solution: 846-574 in blue aftershocks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Return of item
I ordered an air fryer from HSN. I received it but changed my mind about the purchase and did not open the box which was big and heavy.
I contacted HSN regarding returning the fryer. I thought I would be emailed a return address label that would include shipping. To my utter dismay, I was instructed to return it and pay for the return.
It cost me $81.74 !!!
I've always been able to make a return with a return label which included shipping for other items.
This definitely will make me think twice before I order anything from HSN again. It certainly was NO bargain.
- Shopping from home
- Does not inform customer that return will not be paid for by hsn
Preferred solution: Price reduction
User's recommendation: Be very careful what you order if you think there is a chance you will return the item.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
DEFECTIVE PRODUCT/LOUSY SERVICE
Thus far, I'm in a holding pattern with money on the line due to deceptive sales practices at HSN. Looks like I'll be out money spent for at least a few more weeks or longer.
No definite timeline for resolve has been given by HSN. Since they now inform me they are not the actual seller, I have to wait for them to contact the actual seller, ECOFLOW, in order for them to make arrangements for return of this item to ECOFLOW rather than HSN where I purchased this product.
I phoned ECOFLOW TECH SUPPORT and was told to unplug all connections and to restart unit. When that did work, I was told problem was normal operation. When I questioned that, I was asked where I purchased and then was told to contact HSN for return. Phoned HSN to get return.
Was told label would be mailed. No label in days, so contacted again and was asked if I was told the label was coming from mfg. not HSN. Said it would take 2 weeks to cajole ECOFLOW to supply a label.
Was told once label comes I'd need to schedule with Fedex for pickup due to hazardous product. Then I'd have to wait for receipt by ECOFLOW and notification to HSN prior to credit being issued.
There was no mention of any of this on the HSN web site product page, nor anywhere else I can find prior to purchase. So, in essence, I really not dealing with HSN, but rather with a third party seller, ECOFLOW.
- Dishonest sales practices
Preferred solution: Full refund
User's recommendation: Either avoid HSN, or contact them prior to purchase to be sure they are the sellers and will stand directly behind the product should there be any issues.
Peachtree Corners, Georgia
I called questioning a vacuum cleaner through a FB ad, the girl said it was a scam, she said there was nothing she could she was rude
a purchase for a vacuum cleaner that I thought I purchased through HSN. I saw the ad on a FB feed a demo was shown, very clearly stated it was from HSN
Wellington, Florida
Can't get order through regular number
I tried to call in an order for an item that was on-line, and I was hung up on twice.
This forced me to call the customer service line where I was told sometimes there is an issue when the order has 7 digits instead of 6?? I found this strange and irritating.
User's recommendation: My recommendation is not to customers, it is to HSN to prevent this occurrence!
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