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Order Number: 180654****

Order Number: 180654****

I ordered TWO Arcade1Up Games. I was sent by Arcade1UP TWO incorrect games, just not the ones I ordered.

I set an online return and got both incorrect items back in the mail. I was only refunded for one and not the second! Your online chat people are super rude, they claimed they called me - they did not. Then they refused to process my second game return refund because they said it was from Amazon.

HELLO? Is it beyond the realm of possibility that this is their mistake? They could concede they made one mistake but not the other? It is simply mindboggling?

So your warehouse, or Arcade1Up's warehouse is capable of making ONE mistake but not TWO? I said on the online chat, I would contact my credit card company and I am pretty sure they would issue a chargeback, because it just does not make sense, to admit to ONE mistake and not TWO? I haven't contacted my credit card company yet, I suppose was just hoping HSN would do the right thing and refund me in full. If anything they should refund me in full and send me a $500 gift card for causing such distress.

No one cared if they had lost a customer because of their rudeness and absolute incompetence. No one. It's simply shocking to me. I think I have $10 in Kash.

Sure what use is that to anyone? I am hoping you will deal with this and process my refund asap. They even sent me back an incorrect item, which you are more than welcome to have back and nowhere on the box does it say Amazon!?! Very bizarre behaviour.

I am also contacting Robert Muller's Office. I am beyond disappointed in HSN.

User's recommendation: Don't shop with them. Total.thieving ***.

Location: Ann Arbor, Michigan

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