Home Shopping Network
Reviews and Complaints
84.3K
CLAIMED LOSSES
237
TOTAL REVIEWS
37.3K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
Short Review on September 13, 2016
Pls do not waste your money doesn't work HSN should refund everyone's money....
ID
Location
Orlando, Florida
Reason of review
Damaged or defective
New Reviewer
Stand mixer just stopped working-gently used
Have mix approx. 5 years. Only used when having many guests. I wet to mash potatoes in it and it would not go on. Tried other outlets, nothing. Tried to have repaired but nobody repairs small appliances anymore. They say most are disposable products now. Paid a nice amount for the mixer. Maybe should have gotten a Kitchen Aide as both my daughters did at the same time. Theirs still work. Bought this on HSN as all my other WP products. Just find me a repair shop or tell me where I can send it to the mfg. Says made in China, I can't afford the postage there.
ID
Cons
- Quality of stand mixer
Reason of review
Fair pricing
Review in Shopping category from Chicago, Illinois
Im so unhappy i by portable air conditioner there was February 2016 i pay $700 or More den $700 Avery way tu my Rome is wet weather coming from the air conditioner and i pay Insurance anyway I call them.4 time they don't want to give me my money back they don't want to give me a new one they don't want to fix the portable I need help maybe I'm going to call tv5 and tv6 maybe they can help I'm single mom I don't have money I never missed payment im regular customers HSN more than six years
ID
Location
Chicago, Illinois
Reason of review
Problems with payment
Home Shopping Network Shipping Service Review
I ordered an item, never received it, I called in and all they said was they would refund my money! What happened to my item? They took no responsibility and tried to blame UPS. Then they said they did not have enough people to keep up with all the items! Poor customer service.
ID
Location
Warner Robins, Georgia
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
Ups Delivery Service Review
I ordered some beats headphones from HSN and ups clams that it was left at my door step. I get home from work and it's not there I call HSN to report this and they do nothing! But keep taking money from my paypal account. Go screw yourselves HSN!!! Worst and dumbest customer service ever!!!!!
ID
Location
Getzville, New York
Service
Ups Delivery Service
Reason of review
Poor customer service
Customer Service
I called customer service to inquire about an order that wasn't shipped yet after 7 days, estimated delivery date said ships within 3-7 days. The order was still in the warehouse so I asked them to cancel for me. Of course they refused but the arrogance and sarcasm of both the service rep. and manager was unbelievable. They told me when item ever gets delivered that I should return it and be responsible for the return shipping!!!! I asked both of them for their names and they both told me that's none of my business! Very bad customer service. HSN should really train their reps. on manners. NEVER AGAIN HSN!
ID
Service
Home Shopping Network Shipping Service
Cons
- Cust svc are rute
Reason of review
Problem with delivery
Ferris Coffee And Nut Mixed Nuts Review
Ordered ferris grab and go bags very dissappointed. Looks nothing like shown on tv. I order alot of stuff never had a problem. Sad.
ID
Location
Philadelphia, Pennsylvania
Product
Ferris Coffee And Nut Mixed Nuts
Reason of review
Not as described/ advertised
New Reviewer
Home Shopping Network Customer Care Review
I purchased an hp protection plan for 3 years on hp pavillon on January 4th and to get a refund because No One helps u. They are the worst ... i spent 4 hours back and forth and no one can help me.. i want my money back and will never purchased anything from hsn. They lied about everything
ID
Location
Margate, Florida
Service
Home Shopping Network Customer Care
Reason of review
Poor customer service
I called customer service to update my credit card information. I told the guy I was online that I was just online trying to to order a retina a kit.H said don't worry I'll put it through for you. I noticed that on line the first monthly payment would be 27 dollars ....
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ID
Location
Scottsdale, Arizona
Service
Home Shopping Network Customer Care
Reason of review
Pricing issue
They say that there return policy is the great just return and no problem wrong!!!!!! they lie if you return to many things they shout you down from ordering anymore from them they falsely advertise there return policy so people beware and they are so rude on the phone...
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ID
Location
Waterford Township, Michigan
Pros
- Shoping
Cons
- Return policy they lie
Reason of review
Not as described/ advertised
Preferred solution
stop lieing to people about return policy,and you dont need to shut them off of ordering.
I returned a product to HS in with the label they provided me . That was a month ago and they still have received nothing, so they tell me. They tell me to work it out with UPS? Why can't they do that ? Then they started asking for a copy of the return label? Course I...
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1 comment
PissedConsumer1183498
#1183498
Basically the same thing happened to me on a faulty tablet that I purchase from them use their label return the item about two weeks later I received $105 for some additional items that was in the same box with the tablet they gave me the tracking number claimed they didn't receive the tablet it was all in the same box and that they can't refund me my 780 semi dollars because I don't know what happened to the tablet ask me for paperwork that I don't have it went with the tablet when I returned it highly pissed
ID
Location
Boise, Idaho
New Reviewer
Buyer Beware!
Order Philips Airfryer from HSN, they were the only one's who offered it in red. Never received it, it was out of stock, so they could not resend. They credited my account, but were extremely rude about it, only to send me a letter several months later stating that they decided that I had received it, and charged my account anyway. Unbelievable. What despicable customer service. There was no signature, absolutely no proof it was delivered to the correct address. They even ask me to go to my neighbor's home to see if it had been delivered there in error. How can a company do business this way? Don't trust them with your credit card! Thieves!
ID
Location
Toledo, Ohio
Pros
- Feature where i could order from my tv screen
Cons
- Not returning my money
Reason of review
Poor customer service
Loss
$270
Home Shopping Network - Jeans Review from Redwood City, California
I have been dealing with your customer service for over 12 hours to resolve 2 accounts that needed to be merged and then change of name. Only to find out payment name was not changed and payment would not authorize because of the mismatch. After SIX customer service attempts via CHAT, EMAIL, PHONE, I had all accounts deleted so I could start a new fresh account. I created a NEW ACCOUNT, ordered my item, added my payment method and pressed the check out button. The next problem.......BAD ADDRESS! Apparently another person who lived in my house prior to my ownership of it had a bad account! I have lived in that residence for approx 8 years and have ordered with HSN IN THAT TIME AND NOW THERE IS AN ISSUE WITH THE ADDRESS??????????? Thank you - NO. I HAVE SPENT AN ENTIRE DAY TO RESOLVE THIS FOR A SILLY DEAL. FAR MORE TROUBLE THAN IT IS WORTH. I am done with this site. I will be sure to leave this feedback wherever I go. As a business woman, I have never dealt with so much run around and issues in trying to make a purchase. What a disgrace.
ID
Location
Redwood City, California
Reason of review
Poor customer service
Clothing Review
HSN is so bad. They sent me a letter saying if I return anything else, I won't be able to order from them anymore. I can't help that their clothing sizes are so. Needless to say, I won't be ordering anything at all.from them.
ID
Location
Dallas, Texas
Reason of review
Not as described/ advertised
Computer Review
Don't use them. They don't have a good ordering system in place. Their verification is a scam. They make too many errors.
ID
Location
Everett, Washington
Reason of review
Order processing issue
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Hsn I been a customer for quite. While mow order 2pair of Wendy Williams legging just took them to GA last week on vacation never spend almost a !100 for legging the ones with the zigzag tie on the side blue _black pair first time I wash them they tore up on each side above the start of the zigzag I'm not a big person so disappointed a waste of my hard earn money WOW