Unclaimed
Home Shopping Network
Reviews and Complaints
89.5K
CLAIMED LOSSES
260
TOTAL REVIEWS
41.2K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
New Reviewer
Purchased my carols daughter monoi shampoo and conditioner set and also the hair milk from HSN ,the home shopping network , because they spoke so highly of this product .This was in November 2017 .By December 2017 I was loosing so much hair to the extent that I had...
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ID
Product
Carols Daughter Shampoo
Cons
- Excessive hair loss
Reason of review
Excessive hair loss
Preferred solution
Let the company propose a solution
New Reviewer
5 month laptop has to be trashed... waist of time and money.
Purchased a Hp laptop... fan motor stopped spinning sent to company they fixed it in the mean time I forgot my login and password, because I was used to using pin #.... called hp told me to take to repair shop also reniged on warranty... I was told warranty ended.... hp does not honor warranty... pissed off... I'm stuck with a laptop that I only had for 5 months that I cannot use... ugh!!!
ID
Product
Hewlett Packard Laptop
Reason of review
Warranty issue
Very sketchy company
I received a pair of moccasins today that I had ordered on Jan 30. As soon as I pulled the shoe out of the box, I could see that it was too small. I wear a size 8 in everything and that is the size I ordered. At first I thought, ok, I'll have to size up to an 8 1/2. Glad I looked inside the shoe because I saw that I had been sent a size 7 1/2. Looked at the outside of the box-size 7 1/2. When I called HSN CS to get this corrected because I shouldn't have to pay $7.95 to return them, I was told that I had ordered a 7 1/2. I am just not buying this-I then created an online account so that I could look up my order to see exactly what it said. However, it says no orders found. Kind of funny since I just received another order of shoes from them last week. Even my confirmation email does not state the size I ordered. I am done with this company, I don't feel they deal honestly with their customers.
ID
Service
Home Shopping Network Shipping Service
Pros
- Shoes if they were the right size
Cons
- Paying for return shipping when its their fault
- Lack of info about my account
- Customer service not helpful at all
Reason of review
Order processing issue
Loss
$795
Preferred solution
Full refund
HSN Delivery Dates Untrustworthy
I will not be shopping again with HSN. I ordered a special pan I needed for a party based on the shipping schedule they advertised as 3-7 days, expecting that I would receive it on time. Turns out, they didn't ship it until 5 days after the order was placed and it is now expected to arrive late taking a total of 10 days after the order was placed. This was not a back ordered item since it was on their clearance. So basically, HSN cannot be trusted to honor their own advertising of shipping dates. They also make it very difficult to place a complaint on their website. Very unhappy with HSN service.
ID
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
I purchased a smart phone charger from Home Shopping Network first of all they did not get my correct email and therefore I never received any information regarding my order when I did not receive an email with merchandise order information I called their customer...
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ID
Location
Saint Petersburg, Florida
Reason of review
Damaged or defective
Don't shop HSN
Bought e bike was told 3 to 5 days then on the Friday came it's going to be the 5 th then the 4 tha now who has any idea. This is my first and last hsn experience. No one had the same answer. No one can say when the item will be here I'm calling my bank and dispute the charge item never received and know one knows when they will. I WILL NEVER SHOP ON THIS NETWORK AGAIN.
ID
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
New Reviewer
Place an order
Customer services is unavailable at this time
ID
New Reviewer
POOR CUSTOMER SERVICE! LOST MY MONEY
Ordered a dash cam from HSN thinking it was a great price. While waiting for it a friend told me it wasn't a great price so I decided not to keep it. I opened the outside box that held the return label without even opening the dash cam box inside and sealed it up and took it to my UPS store to return. That was ONLY 4 days after receiving it! I never received a credit so called HSN the rep said it WAS received and sent back to the factory, will receive credit in 7-10 days. Didn't so called again...was told the exact same thing by the 2nd rep. He said if I didn't receive the credit by August 9th to call. Called on the 10th and was told by 3rd rep NO was never received anything, what is the tracking #? I didn't have one so she wouldn't help me! Called AGAIN and the 4th rep said they did NOT receive it and gave me the tracking number! The local UPS store won't help, UPS won't help and HSN who I've spent hundreds of dollars with this summer won't help! Don't even use them ever! They do not stand by their customers! They used to many years ago...not now! Have had many issues this summer with this company besides this one. Won't use them again.
ID
Service
Home Shopping Network Customer Care
Pros
- Flex-pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
The Wendy Williams, fashion line has been a feature on HSN, of recent years. She's enjoyed self advertisement on her shows, while throughout this time informing viewers of her personal appearances, often during winter seasons, despite the risk of flying to Florida's...
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ID
New Reviewer
I bought a Michael Todd sonic makeup brush that quit after 2 uses. This was an $80.00 brush mind you. Since I have had it longer than 30 days I am screwed. I wrote a review on HSN stating this and noticed there were several similar reviews. The brush is back on at half...
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2 comments
PissedConsumer1371188
#1371188
Nag order ako sa kanila pra s gamit sa cr.wlang problema s payment.pero pagdating sa amin ndi maganda ang kinuha nmin sa kanila.we decided to return.sabi nid dw kami magpabalik ng order at mgbbyd ng 300 d ako pumayag.so nag ka agrehan kmi ni agent n sila n ang kukuha.at na disappoint ako ksi mag aantay p ako ng 7 to 10 days.ang tagal.tapos may isa pang agent na bastos wlang modo!kala ko ba well train sila bkit ganun sila makipag deal s cstumer.kaya sobra akong na sad.kapg dp ito naaksyon ng maaga.may paraan n ako.tnx
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ID
Product
Michael Todd Beauty Makeup Brush
Reason of review
Bad quality
HSN customer service reps are liars!
I ordered a pusre back in November 2016. It never came I called to inform HSN and they offered me same purse different color i declined. I was told I wouldn't be charged. Several months later i receive a invoice stating attempts were made to debit my account for the purse. I spoke to a rep and asked why are you trying to charge me when I reported that i never got this item. I was told that an investigation was done and USPS stated they delivered the packaged and therefor I am paying for a pusre I never recieved. Many phone calls have been made to customer services they don't care about being loyal to the consumer. They debit your account without authorization put you in overdraft. No one cares. Its ok to rip me off. Thats fair! this is how you handle business.
ID
Location
Sarasota, Florida
Reason of review
Problems with payment
2 month and received a broken cracked TV
I ordered a TV on May 18th 2017 and it was shipped May 19th 2017. Didn't receive the TV until middle of June and it was all broken up. Mind you I am still being billed monthly and I called several times to cancel the order before they delivered it. CEVA is the fright service used and to this day they still have not come to pick up the broken TV they delivered. It was a father days present that arrived after fathers day and I order a month early. CEVA called me Monday, June 26 to pick up TV and today is Wednesday, June 28th and still no pick up or call.
ID
Reason of review
Problem with delivery
Preferred solution
Full refund
No more HSN
I just bought my first item on HSN a couple of weeks ago. Today I just received my bill on Flex Pay. I called to ask questions about the Flex Pay and asked if I could make the whole payment at once. She said no. She was very impatient with my questions and NASTY!!! I said QVC doesn't do this. They allow me to change my payment. She said very haughtily (Get ready for it!) Well, we're not QVC. I ended the call by saying: And that's why I will never buy anything from HSN again. Then I started reading online complaints on Consumer Affairs website. I'm glad I've seen the light.
ID
Service
Home Shopping Network Customer Care
Reason of review
Poor customer service
New Reviewer
Update by user Apr 18, 2017
I have no idea why you are asking me to provide this additional information, considering not one is applicable. I purchased it DIRECTLY from HSN, not a Facebook or Youtube account.
"Other companies"? What are you talking about?
Original review posted by user Apr 17, 2017
I purchased this in November, 2016, and... ID
Product
Wolfgang Puck Pressure Cooker
Reason of review
Damaged or defective
Loss
$68
Preferred solution
Let the company propose a solution
My religion was made fun of i was offended
On the early morning show 4/09/17 the blond selling the egg cooker said this is the only thing that work's for hard boiled egg's vinegar, ice water and salt do not work it's all voodoo witchcraft it just doesn't work it's not real. I am wiccan and witchcraft is real. she shouldn't make comment's about something she knows nothing about. I will never buy anything from the home shopping network if their employees are so biased and don't know the truth. how can anyone believe what they are saying about the products the are trying to sell get educated blondie. there are lot's of witches out here.
1 comment
ID
Service
Home Shopping Network Sales Representative
Reason of review
closed mind
Preferred solution
have an open mind to all religons
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Home Shopping Network
You have got to be kidding me.
You went to pissed consumer because the home shopping lady made fun of voodoo and wictchcraft??