New Reviewer

Very unhappy

Placed and order since Jan29th haven't received it #21750 send several message to cancel the order and still no order and no refund to my card last message on Fed 20th.
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ID
#1478575 Review #1478575 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Reason of review
Problem with delivery
New Reviewer

Not happy

I ordered something on feb 8 2019 and today is feb 18 2019. I understand sometimes popular things items are on back order and take time but I’ve reached out a few times to get some kind of response and I hear nothing back.,it’s scary when you order online using your card.
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ID
#1474608 Review #1474608 is a subjective opinion of poster.
New Reviewer

Fraud

It’s been 8 days and no order has been ship but my credit card was debit. Order 21816. They are out of compliance according to their rules
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ID
#1466067 Review #1466067 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue

Finally

Tried 3 weeks to reach rca about new tablet that didn't work. Nothing. Tried sending it back to return label but finally yesterday,talked to human. My trouble is fixed. Thnks
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ID
#1456566 Review #1456566 is a subjective opinion of poster.
Product
Rca 10 Tablet

I love HSN

I'm not sure why I received this because I have never had any complaints about HSN. They have always been reliable and easy to work list
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ID
#1446664 Review #1446664 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer
Three months ago we purchased a new home and updated our shipping address. HSN now refuses to sell to us because someone previously living at this address did not pay their bill. It did not matter that my account was paid in full with an excellent payment history...
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1 comment
#2087823

What email do you have for HSN? I would love to email them directly also.

They did the same to us as well. Terrible service!

They really do not care to make customers happy but rather they just have a "don't care" attitude. Shame on HSN!

ID
#1369585 Review #1369585 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Service
Home Shopping Network Customer Care
Pros
  • Products
Cons
  • Being refused service
Reason of review
Refused service
Preferred solution
Let the company propose a solution

Wonderful experience.

Everyone was awesome. I returned a producy with ease. I have ordered many products and am very happy woth the service I have experienced. Thank you.
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ID
#1368850 Review #1368850 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer
Oct 2015 Purchased 17 inch Touch Screen HP Laptop Computer $699.00 Warranty is suppose to cover spills and drops, had spill damage called hsn/Asurion send laptop to hsn/Asurion they sent me an email stating laptop was repaired,received laptop, wasnt repaired,call...
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1 comment
#1784093

Does this cover theif

ID
#1368500 Review #1368500 is a subjective opinion of poster.
Location
Newport News, Virginia
Product
Home Shopping Network Protection Plan
Reason of review
Warranty issue
Loss
$699
Preferred solution
Full refund
New Reviewer
Home Shopping Network - Not great first experience
8/16/18 at 11:47am PST Called after seeing Coleen Lopez in cute tunic top 617-462. C/S person was fabulous and helped me find the item. She was wonderful she even helped me figure out the color and size. I placed my order and it was confirmed. I continued to watch the...
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ID
#1358270 Review #1358270 is a subjective opinion of poster.
Location
Fontana, California

HSN Will Not Let Me Buy From Them Any More!!!!

Received a letter from HSN telling me they were closing my account & I can no longer buy from them. WHY!!!, Its not because I did not pay my bills, I have excelent credit ratings, one of the women that works for the bank that HSN has their credit cards thru called them on a three way call with me on the phone telling them about my rating with them. Oh The reason they said they will not sell to me anymore, I HAVE RETURNED TOO MANY ITEMS,!!! Even thou I NEVER USED any of the items, NEVER WORE any of the items, they were returned to them as I had recieved them. I could see it if I opened & used every thing I bought , or wore & washed clothing then returned it. NONE OF THAT WAS EVER DONE. SO When The Host, He Or She Are Selling A Item On HSN & They Say Get It Home, Try It, If You Do Not Like It You Have 30 Days To Return It THEY ARE LYING!!!! If They Dont Want My Money, There Are Other Shoppong Channels That Do.
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ID
#1348799 Review #1348799 is a subjective opinion of poster.
New Reviewer
I bought a JOY vacuum at a discount retailer. Have the receipt but over 30 days so don't want store credit. Attempted to use it twice, its defective, DANGEROUS and best described as a piece of junk. It doesn't pick up anything, it heats up to the point you almost get...
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ID
#1348550 Review #1348550 is a subjective opinion of poster.
Location
Ronkonkoma, New York
Product
Joy Mangano Vacuum Cleaner
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Resolved: UNTRUSTWORTHY PRACTICES

I placed an order on line for a telephone and a 2 year protection plan. on June 6, 2018, no email was sent to me to say when it would be shipped but, they had my money, $107.20 I called on June 8,2018 and was told that they "did not have my email address on my profile although I had ordred from them in the past. I gave them my email and ask that they send me a invoice and tracking information she said "that can not be sent for 10 days " something about where they get the phone from.??. I did get the invoice with in 3 min. I will NOT order from them again
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Resolved
ID
#1277259 Review #1277259 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Cons
  • No comfermation of order sent and no tracking info sent to me
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer
IN JAN 15 I BOUGHT A 699.00 ALL IN ONE HP COMPUTER AND A WARRANTY FOR 159.00 PUT IT ON FLEX PAY, I USED THE COMPUTER FOR 3 DAYS PUT BACK BOX BECAUSE I MOVED AND DIDNT TRY USE IT AGAIN TILL APRIL,AT WHICH TIME I TOOK IT OUT OF THE BOX AND WHEN I TRIED TO SIGN IT , IT...
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ID
#1276649 Review #1276649 is a subjective opinion of poster.
Cons
  • Refund policy
  • Customer service
  • Deceptive billing practices
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Buying a new computer

Update by user Jun 10, 2018

They have informed me they don't carry warranty, it wasn't in the fine print though

Original review posted by user Jun 09, 2018
I purchased a new Dell insperion about 2 months ago about a month ago I noticed my sound was sounding distorted. And that my computer seemed slow. About 2wks ago I called up dell and they helped me, I thought, by using the internet to connect with my computer. After they were done they says it was fixed abd if I wanted more help I could post over 200.00 for they special service. I didn't and days thank you. Now, here we are 2wks later, still show and still distorted sound. Ugh! So I contacted HSN and told them all about it and they basically said sorry, your out of luck. That it didn't have any Warrenty from anyone. I told them but I'm still paying it off, they still said I did not buy the extended warranty and they could do anything, after only 2 months, what the *** I am so upset that they sell crap.. Damn. Buyer beware..
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1 comment
#1497220

What is the manufacturer's published warranty period ? Not HSN.

Dell. "Extended warranties" are extraneous trash and usually not worth the cost of the paper. But the manufacturer does have a stated period in accordance with UCC standards as long as the item was purchased through authorized channels. This needs to be handled correctly, in writing and served via Certified Mail return receipt requested providing you are still within the manufacturer's warranty period.

Waste no more time. Do not call.

ID
#1276366 Review #1276366 is a subjective opinion of poster.
Product
Dell Laptop
Reason of review
Bad quality

Trouble placing my order online

Was trying to place an order , not complain. But since you asked the system was not allowing me to place my order online. I assume i dialed wrong number, to reach a live person to place my order with and got complaint dept... The agent was waiting for me to find the item number & Phone disconnectedLike. Purhased my luggage at Evine online with no problem.
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ID
#1249621 Review #1249621 is a subjective opinion of poster.
Product
Home Shopping Network Website
Reason of review
Order processing issue