Home Shopping Network Reviews

Show reviews that mention
hsn order customer service customer money service item phone credit card card
Filter review
New Reviewer

Ripped off

Early August I ordered some fire extinguishers from HSN after about a month when I didn't receive it I placed a call when I spoke with the customer service rep basically they told me I ordered it online I didn't put in the correct address and I was out of luck tried to resolve this with customer service rep to no avail I believe they could have tried harder which they didn't but they were more interested in ripping me off for a technicality and I believe I entered the correct address I never received a confirmation email that it was shipped or a confirmation email that it was received so I guess you just ship stuff to random people and the people that paid for it around to look last time I love to deal with HSN be leery of them
View full review
ID
#1650213 Review #1650213 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$46
Preferred solution
Deliver product or service ordered

Ripped off

I bought a few items 4-5 months ago, never received not one item. What a total scam, you get no email confirming what you bought and they use some 3rd party company to take your money so you can’t track them.
View full review
ID
#1647400 Review #1647400 is a subjective opinion of poster.
Location
Baldivis, Western Australia

Proof of a transaction

I'm trying to locate a transaction, from a few years ago....
View full review
ID
#1620606 Review #1620606 is a subjective opinion of poster.
Location
Moreno Valley, California

An order i placed

I am inquiring about a order that I placed a few years ago...
View full review
ID
#1613011 Review #1613011 is a subjective opinion of poster.
Location
Moreno Valley, California
Junior Reviewer

Still. Awaiting bites. I unpaid. For blast. October. 2018

Sent. Bad. Item,lost. Item,left. Item. In. Rain. Amazon. Fire..how. About. Creditb on. Anothet. One. Of. Items!!??
View full review
ID
#1588519 Review #1588519 is a subjective opinion of poster.
Product
Amazon Fire Tv Streaming Stick
Pros
  • Terms of my purchase
  • Flex-pay
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

Ugly Service

I placed my first order on a Friday and then I got an email saying that I needed to verify my information. Firstly, he assumed I was a female when I am male, 2nd he didn't ask any information of me at ALL! He asked for my phone number and said it wasn't on my account. I had called to place the rep put my area code wrong by one number, 3rd the guy had the worse attitude and was like "I find reason to believe you are not who you say you are because my sources show you as 90 years old" and then starts laughing! If you see your "sources," I'm in my late 20s!!! When I called the lady asked for my SS and DOB to see if I qualify for the credit card which was fine so that alone shows my DOB, age, sex, etc. The guy was beyond rude and was like "well I'm canceling your account and your account is goooonne! Ok?" I have never ever been spoken to the way he spoke to me. I then tell him how did he verify my information when he didn't even ask for anything, and he continued to to say "well, I don't believe you. Your orders canceled and I get the final say and I say no. So I have nothing more to say to you so have a good day." Then he hung up I me. I am beyond appalled by this! I'm glad I'm not doing service with them. I'm glad I'm getting my money back. Looking at the reviews, I would have probably got a defective 2nd hand pice of crap anyways. I requested a supervisor to call me so I'm going wait on that and I hope that guy gets fired! Not professional, rude, and awful company all together. Beware! I'm glad I didnt start with this company.
View full review
ID
#1549291 Review #1549291 is a subjective opinion of poster.
Service
Home Shopping Network Customer Care
New Reviewer

My last order I want cancelled it is way to small

It’s ok I have to call back and find out if I can pay all flexpays on the first
View full review
ID
#1534016 Review #1534016 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Don’t order worst company

Update by user May 05, 2019

I’m calling and texting the news! About shady companies like Shopping Network.Com Also on Instagram who let dishonest companies who advertise on their social media page. They don’t care about their followers

Original review posted by user May 05, 2019
I placed this order 4/21/19 I just ordered a baby shark stuffed animal that sings. Saw this advertisement on Instagram. I wish I read the review 1st . But! I thought Instagram cared about their people who use their social network. They just care about making $$ . They don’t care if Shopping Network Scams their followers and doesn’t deliver their package. This was a gift for my nephew who is 2 ! I was so excited to send it around Easter. For a $20 Toy. It has been so disappointing aggravating! I have written the compaby several times! I was told customs! They even insulted me by offering me a 20% discount on my next purchase. Their wont be a next time. I just want my product delivered! I have been getting USPS texts messages on my package where it is when it will be delivered. So ridiculous!! My package was supposed to arrive last night! Guess what it didn’t and today 5/5/19 I have another message! I don’t have faith or believe I will get my gift delivered . The same baby Shark is advertised on Target, Walmart use them . Don’t use company’s who advertise on Instagram! I will never again . Lesson learned!! I’m calling the Better Business Bureau on Shopping Network.Company & Instagram. I don’t like anyone getting scammed. 12:00amIn Transit, Arriving Late May 4th 2019 3:21pmYour shipment has arrived at the USPS regional destination facility. Saint Louis Mo Network Distribution Center, US May 2nd 2019 11:54pmYour shipment has arrived at a USPS regional facility. Elk Grove Village Il Distribution Center, US 5:20pmYour shipment has arrived at a USPS regional facility. Chicago Il International Distribution Center, US 12:42pmYour shipment has arrived at a USPS regional facility. Saint Louis Mo Network Distribution Center, US May 1st 2019 9:11amYour shipment has arrived at the USPS facility. Cincinnati, OH, US 3:16amYour shipment has departed a USPS regional facility. Cincinnati Oh Network Distribution Center, US 1:27amYour shipment has arrived at the USPS regional origin facility. Cincinnati Oh Network Distribution Center, US 12:12amYour shipment has been accepted at the USPS origin facility. Hebron, KY, US Apr 21st 2019 10:54pmthe shipping label has been created and the USPS is awaiting the item. Hebron, KY, US Package Location × Shipping ToCourt St.louis, MO, United States Tracking Numbe
View full review
ID
#1528484 Review #1528484 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
New Reviewer
DO NOT ORDER FROM SHOPPING NETWORK.Co!!! I ordered a package April 21st. I wrote the company serval times. USPS had the label ready ! They where waiting on the package to start delivery. I have been getting updates from USPS when the package would arrive thru text...
View full review
View full review
2 comments
#1685450

Still awaiting my order also

View more comments
ID
#1528458 Review #1528458 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service

Total Junk

I ordered an infant baby shark sleeping bag. I washed it and it totally fell apart. Baby never got to use it. No response from company yet.
View full review
ID
#1518876 Review #1518876 is a subjective opinion of poster.
Location
Cleveland, Ohio

Still Waiting

Ordered A foot warmer rug a month ago ,still waiting.They tell you to go to customer support but there is no customer support. They ship the items from china on the slowest boat they can find.Hopefuly it will get here by xmas. DON'T BUY FROM THIS COMPANY
View full review
ID
#1516734 Review #1516734 is a subjective opinion of poster.
Service
Home Shopping Network Shipping Service
Cons
  • Customer service not helpful at all
Reason of review
Problem with delivery
New Reviewer

Did not receive order

I ordered a baby shark quite awhile ago and have not received it. My email is pattyarts@***.com. The address is. 265 Maple Street Plymouth Mi. 48170 Please look into this for me thank you. Phone 323690****
View full review
ID
#1512411 Review #1512411 is a subjective opinion of poster.

Samsung at HSN & Tracfone?

i got to buy a Samsung galaxy J3 luna pro with 1200minute,text,data could not ask for any thing better to use,verizon come in as service and where I live is the Best service in this area,the phone is 2 yrs now and still very good and dependable and so dependable many of my friend bought them too,all are very happy with HSN tracfone plus the price are between $79.00 to $99.00,how can you beet that
View full review
ID
#1512330 Review #1512330 is a subjective opinion of poster.
Location
Chicopee, Massachusetts

Complaints

When you call to place an order : Have the item # Know your address and phone # Have your CC # handy Sales Associates are timed on their calls, they are not being RUDE they need to keep the call moving so they can get to the next call before the items are sold out. Be Prepared
View full review
ID
#1509074 Review #1509074 is a subjective opinion of poster.
Service
Home Shopping Network Sales Representative
Reason of review
Rude and Ungrateful Customers
New Reviewer

Not good at all..

My order has not been shipped I sent it in feb.12 2019 order# 30944 still have not recived it WHY ??
View full review
ID
#1481486 Review #1481486 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$23