Home Shopping Network Reviews and Complaints
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0
ISSUES RESOLVED
193
TOTAL REVIEWS
$82K
CLAIMED LOSSES
$1.2K
AVG LOSS
29.6K
PAGE VIEWS
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Cons
- Product not as described
- Misleading practice
- Horrible customer service
Pros
- Flex-pay
- Terms of my purchase
- First year of support was excellent
I received a pair of moccasins today that I had ordered on Jan 30. As soon as I pulled the shoe out of the box, I could see that it was too small. I wear a size 8 in everything and that is the size I ordered. At first I thought, ok, I'll have to size up to an 8 1/2....
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Review
Service
Home Shopping Network Shipping Service
Pros
- Shoes if they were the right size
Cons
- Customer service not helpful at all
- Paying for return shipping when its their fault
- Lack of info about my account
Reason of review
Order processing issue
Loss
$795
Preferred solution
Full refund
I will not be shopping again with HSN. I ordered a special pan I needed for a party based on the shipping schedule they advertised as 3-7 days, expecting that I would receive it on time. Turns out, they didn't ship it until 5 days after the order was placed and it is...
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Review
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
I purchased a smart phone charger from Home Shopping Network first of all they did not get my correct email and therefore I never received any information regarding my order when I did not receive an email with merchandise order information I called their customer...
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Review
Reason of review
Damaged or defective
Don't shop HSN | Home Shopping Network review
Bought e bike was told 3 to 5 days then on the Friday came it's going to be the 5 th then the 4 tha now who has any idea. This is my first and last hsn experience. No one had the same answer. No one can say when the item will be here I'm calling my bank and dispute the charge item never received and know one knows when they will. I WILL NEVER SHOP ON THIS NETWORK AGAIN.
Review
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
Place an order | Home Shopping Network review
Customer services is unavailable at this time
Review
POOR CUSTOMER SERVICE! LOST MY MONEY | Home Shopping Network review
Ordered a dash cam from HSN thinking it was a great price. While waiting for it a friend told me it wasn't a great price so I decided not to keep it. I opened the outside box that held the return label without even opening the dash cam box inside and sealed it up and took it to my UPS store to return. That was ONLY 4 days after receiving it! I never received a credit so called HSN the rep said it WAS received and sent back to the factory, will receive credit in 7-10 days. Didn't so called again...was told the exact same thing by the 2nd rep. He said if I didn't receive the credit by August 9th to call. Called on the 10th and was told by 3rd rep NO was never received anything, what is the tracking #? I didn't have one so she wouldn't help me! Called AGAIN and the 4th rep said they did NOT receive it and gave me the tracking number! The local UPS store won't help, UPS won't help and HSN who I've spent hundreds of dollars with this summer won't help! Don't even use them ever! They do not stand by their customers! They used to many years ago...not now! Have had many issues this summer with this company besides this one. Won't use them again.
Review
Service
Home Shopping Network Customer Care
Pros
- Flex-pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
The Wendy Williams, fashion line has been a feature on HSN, of recent years. She's enjoyed self advertisement on her shows, while throughout this time informing viewers of her personal appearances, often during winter seasons, despite the risk of flying to Florida's...
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Review
I bought a Michael Todd sonic makeup brush that quit after 2 uses. This was an $80.00 brush mind you. Since I have had it longer than 30 days I am screwed. I wrote a review on HSN stating this and noticed there were several similar reviews. The brush is back on at half...
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Review
Product
Michael Todd Beauty Makeup Brush
Reason of review
Bad quality
HSN customer service reps are liars! | Home Shopping Network review from Sarasota, Florida
I ordered a pusre back in November 2016. It never came I called to inform HSN and they offered me same purse different color i declined. I was told I wouldn't be charged. Several months later i receive a invoice stating attempts were made to debit my account for the purse. I spoke to a rep and asked why are you trying to charge me when I reported that i never got this item. I was told that an investigation was done and USPS stated they delivered the packaged and therefor I am paying for a pusre I never recieved. Many phone calls have been made to customer services they don't care about being loyal to the consumer. They debit your account without authorization put you in overdraft. No one cares. Its ok to rip me off. Thats fair! this is how you handle business.
Review
Reason of review
Problems with payment
2 month and received a broken cracked TV | Home Shopping Network review
I ordered a TV on May 18th 2017 and it was shipped May 19th 2017. Didn't receive the TV until middle of June and it was all broken up. Mind you I am still being billed monthly and I called several times to cancel the order before they delivered it. CEVA is the fright service used and to this day they still have not come to pick up the broken TV they delivered. It was a father days present that arrived after fathers day and I order a month early. CEVA called me Monday, June 26 to pick up TV and today is Wednesday, June 28th and still no pick up or call.
Review
Reason of review
Problem with delivery
Preferred solution
Full refund
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Nag order ako sa kanila pra s gamit sa cr.wlang problema s payment.pero pagdating sa amin ndi maganda ang kinuha nmin sa kanila.we decided to return.sabi nid dw kami magpabalik ng order at mgbbyd ng 300 d ako pumayag.so nag ka agrehan kmi ni agent n sila n ang kukuha.at na disappoint ako ksi mag aantay p ako ng 7 to 10 days.ang tagal.tapos may isa pang agent na bastos wlang modo!kala ko ba well train sila bkit ganun sila makipag deal s cstumer.kaya sobra akong na sad.kapg dp ito naaksyon ng maaga.may paraan n ako.tnx