Home Shopping Network
Reviews and Complaints
84.3K
CLAIMED LOSSES
233
TOTAL REVIEWS
35.6K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
Samsung at HSN & Tracfone?
i got to buy a Samsung galaxy J3 luna pro with 1200minute,text,data could not ask for any thing better to use,verizon come in as service and where I live is the Best service in this area,the phone is 2 yrs now and still very good and dependable and so dependable many of my friend bought them too,all are very happy with HSN tracfone plus the price are between $79.00 to $99.00,how can you beet that
ID
Location
Chicopee, Massachusetts
Complaints
When you call to place an order : Have the item # Know your address and phone # Have your CC # handy Sales Associates are timed on their calls, they are not being RUDE they need to keep the call moving so they can get to the next call before the items are sold out. Be Prepared
ID
Service
Home Shopping Network Sales Representative
Reason of review
Rude and Ungrateful Customers
New Reviewer
Not good at all..
My order has not been shipped I sent it in feb.12 2019 order# 30944 still have not recived it WHY ??
ID
Reason of review
Problem with delivery
Loss
$23
New Reviewer
Very unhappy
Placed and order since Jan29th haven't received it #21750 send several message to cancel the order and still no order and no refund to my card last message on Fed 20th.
ID
Service
Home Shopping Network Shipping Service
Reason of review
Problem with delivery
New Reviewer
Not happy
I ordered something on feb 8 2019 and today is feb 18 2019. I understand sometimes popular things items are on back order and take time but I’ve reached out a few times to get some kind of response and I hear nothing back.,it’s scary when you order online using your card.
ID
New Reviewer
Fraud
It’s been 8 days and no order has been ship but my credit card was debit. Order 21816. They are out of compliance according to their rules
ID
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
Finally
Tried 3 weeks to reach rca about new tablet that didn't work. Nothing. Tried sending it back to return label but finally yesterday,talked to human. My trouble is fixed. Thnks
ID
Product
Rca 10 Tablet
I love HSN
I'm not sure why I received this because I have never had any complaints about HSN. They have always been reliable and easy to work list
ID
Reason of review
Good quality
New Reviewer
Three months ago we purchased a new home and updated our shipping address. HSN now refuses to sell to us because someone previously living at this address did not pay their bill. It did not matter that my account was paid in full with an excellent payment history...
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ID
Location
Saint Petersburg, Florida
Service
Home Shopping Network Customer Care
Pros
- Products
Cons
- Being refused service
Reason of review
Refused service
Preferred solution
Let the company propose a solution
Wonderful experience.
Everyone was awesome. I returned a producy with ease. I have ordered many products and am very happy woth the service I have experienced. Thank you.
ID
Location
Pittsburgh, Pennsylvania
New Reviewer
Oct 2015 Purchased 17 inch Touch Screen HP Laptop Computer $699.00 Warranty is suppose to cover spills and drops, had spill damage called hsn/Asurion send laptop to hsn/Asurion they sent me an email stating laptop was repaired,received laptop, wasnt repaired,call...
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ID
Location
Newport News, Virginia
Product
Home Shopping Network Protection Plan
Reason of review
Warranty issue
Loss
$699
Preferred solution
Full refund
New Reviewer
8/16/18 at 11:47am PST Called after seeing Coleen Lopez in cute tunic top 617-462. C/S person was fabulous and helped me find the item. She was wonderful she even helped me figure out the color and size. I placed my order and it was confirmed. I continued to watch the...
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ID
Location
Fontana, California
HSN Will Not Let Me Buy From Them Any More!!!!
Received a letter from HSN telling me they were closing my account & I can no longer buy from them. WHY!!!, Its not because I did not pay my bills, I have excelent credit ratings, one of the women that works for the bank that HSN has their credit cards thru called them on a three way call with me on the phone telling them about my rating with them. Oh The reason they said they will not sell to me anymore, I HAVE RETURNED TOO MANY ITEMS,!!! Even thou I NEVER USED any of the items, NEVER WORE any of the items, they were returned to them as I had recieved them. I could see it if I opened & used every thing I bought , or wore & washed clothing then returned it. NONE OF THAT WAS EVER DONE. SO When The Host, He Or She Are Selling A Item On HSN & They Say Get It Home, Try It, If You Do Not Like It You Have 30 Days To Return It THEY ARE LYING!!!! If They Dont Want My Money, There Are Other Shoppong Channels That Do.
ID
New Reviewer
I bought a JOY vacuum at a discount retailer. Have the receipt but over 30 days so don't want store credit. Attempted to use it twice, its defective, DANGEROUS and best described as a piece of junk. It doesn't pick up anything, it heats up to the point you almost get...
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ID
Location
Ronkonkoma, New York
Product
Joy Mangano Vacuum Cleaner
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
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Verified Reviewer Junior ReviewerResolved: UNTRUSTWORTHY PRACTICES
I placed an order on line for a telephone and a 2 year protection plan. on June 6, 2018, no email was sent to me to say when it would be shipped but, they had my money, $107.20 I called on June 8,2018 and was told that they "did not have my email address on my profile although I had ordred from them in the past. I gave them my email and ask that they send me a invoice and tracking information she said "that can not be sent for 10 days " something about where they get the phone from.??. I did get the invoice with in 3 min. I will NOT order from them again
Resolved
ID
Service
Home Shopping Network Shipping Service
Cons
- No comfermation of order sent and no tracking info sent to me
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
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