Home Shopping Network
Reviews and Complaints
Reviews Chart
$82.8K
CLAIMED LOSSES
224
TOTAL REVIEWS
32.8K
PAGE VIEWS
1
ISSUE RESOLVED
Wonderful experience.
Everyone was awesome. I returned a producy with ease. I have ordered many products and am very happy woth the service I have experienced. Thank you.
ID
Location
Pittsburgh, Pennsylvania
Oct 2015 Purchased 17 inch Touch Screen HP Laptop Computer $699.00 Warranty is suppose to cover spills and drops, had spill damage called hsn/Asurion send laptop to hsn/Asurion they sent me an email stating laptop was repaired,received laptop, wasnt repaired,call...
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ID
Location
Newport News, Virginia
Product
Home Shopping Network Protection Plan
Reason of review
Warranty issue
Loss
$699
Preferred solution
Full refund
8/16/18 at 11:47am PST Called after seeing Coleen Lopez in cute tunic top 617-462. C/S person was fabulous and helped me find the item. She was wonderful she even helped me figure out the color and size. I placed my order and it was confirmed. I continued to watch the...
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ID
Location
Fontana, California
HSN Will Not Let Me Buy From Them Any More!!!!
Received a letter from HSN telling me they were closing my account & I can no longer buy from them. WHY!!!, Its not because I did not pay my bills, I have excelent credit ratings, one of the women that works for the bank that HSN has their credit cards thru called them on a three way call with me on the phone telling them about my rating with them. Oh The reason they said they will not sell to me anymore, I HAVE RETURNED TOO MANY ITEMS,!!! Even thou I NEVER USED any of the items, NEVER WORE any of the items, they were returned to them as I had recieved them. I could see it if I opened & used every thing I bought , or wore & washed clothing then returned it. NONE OF THAT WAS EVER DONE. SO When The Host, He Or She Are Selling A Item On HSN & They Say Get It Home, Try It, If You Do Not Like It You Have 30 Days To Return It THEY ARE LYING!!!! If They Dont Want My Money, There Are Other Shoppong Channels That Do.
ID
I bought a JOY vacuum at a discount retailer. Have the receipt but over 30 days so don't want store credit. Attempted to use it twice, its defective, DANGEROUS and best described as a piece of junk. It doesn't pick up anything, it heats up to the point you almost get...
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ID
Location
Ronkonkoma, New York
Product
Joy Mangano Vacuum Cleaner
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
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Verified ReviewerResolved: UNTRUSTWORTHY PRACTICES
I placed an order on line for a telephone and a 2 year protection plan. on June 6, 2018, no email was sent to me to say when it would be shipped but, they had my money, $107.20 I called on June 8,2018 and was told that they "did not have my email address on my profile although I had ordred from them in the past. I gave them my email and ask that they send me a invoice and tracking information she said "that can not be sent for 10 days " something about where they get the phone from.??. I did get the invoice with in 3 min. I will NOT order from them again
Resolved
ID
Service
Home Shopping Network Shipping Service
Cons
- No comfermation of order sent and no tracking info sent to me
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
IN JAN 15 I BOUGHT A 699.00 ALL IN ONE HP COMPUTER AND A WARRANTY FOR 159.00 PUT IT ON FLEX PAY, I USED THE COMPUTER FOR 3 DAYS PUT BACK BOX BECAUSE I MOVED AND DIDNT TRY USE IT AGAIN TILL APRIL,AT WHICH TIME I TOOK IT OUT OF THE BOX AND WHEN I TRIED TO SIGN IT , IT...
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ID
Cons
- Customer service
- Refund policy
- False advertising
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Update by user Jun 10, 2018
They have informed me they don't carry warranty, it wasn't in the fine print though
Original review posted by user Jun 09, 2018
I purchased a new Dell insperion about 2 months ago about a month ago I noticed my sound was sounding distorted. And that my computer seemed slow. About 2wks ago I called up dell and...
1 comment
What is the manufacturer's published warranty period ? Not HSN.
Dell. "Extended warranties" are extraneous trash and usually not worth the cost of the paper. But the manufacturer does have a stated period in accordance with UCC standards as long as the item was purchased through authorized channels. This needs to be handled correctly, in writing and served via Certified Mail return receipt requested providing you are still within the manufacturer's warranty period.
Waste no more time. Do not call.
ID
Product
Dell Laptop
Reason of review
Bad quality
Trouble placing my order online
Was trying to place an order , not complain. But since you asked the system was not allowing me to place my order online. I assume i dialed wrong number, to reach a live person to place my order with and got complaint dept... The agent was waiting for me to find the item number & Phone disconnected
. Purhased my luggage at Evine online with no problem.
. Purhased my luggage at Evine online with no problem. ID
Product
Home Shopping Network Website
Reason of review
Order processing issue
Purchased my carols daughter monoi shampoo and conditioner set and also the hair milk from HSN ,the home shopping network , because they spoke so highly of this product .This was in November 2017 .By December 2017 I was loosing so much hair to the extent that I had...
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ID
Product
Carols Daughter Shampoo
Cons
- Excessive hair loss
Reason of review
Excessive hair loss
Preferred solution
Let the company propose a solution
5 month laptop has to be trashed... waist of time and money.
Purchased a Hp laptop... fan motor stopped spinning sent to company they fixed it in the mean time I forgot my login and password, because I was used to using pin #.... called hp told me to take to repair shop also reniged on warranty... I was told warranty ended.... hp does not honor warranty... pissed off... I'm stuck with a laptop that I only had for 5 months that I cannot use... ugh!!!
ID
Product
Hewlett Packard Laptop
Reason of review
Warranty issue
Very sketchy company
I received a pair of moccasins today that I had ordered on Jan 30. As soon as I pulled the shoe out of the box, I could see that it was too small. I wear a size 8 in everything and that is the size I ordered. At first I thought, ok, I'll have to size up to an 8 1/2. Glad I looked inside the shoe because I saw that I had been sent a size 7 1/2. Looked at the outside of the box-size 7 1/2. When I called HSN CS to get this corrected because I shouldn't have to pay $7.95 to return them, I was told that I had ordered a 7 1/2. I am just not buying this-I then created an online account so that I could look up my order to see exactly what it said. However, it says no orders found. Kind of funny since I just received another order of shoes from them last week. Even my confirmation email does not state the size I ordered. I am done with this company, I don't feel they deal honestly with their customers.
ID
Service
Home Shopping Network Shipping Service
Pros
- Shoes if they were the right size
Cons
- Lack of info about my account
- Customer service not helpful at all
- Paying for return shipping when its their fault
Reason of review
Order processing issue
Loss
$795
Preferred solution
Full refund
HSN Delivery Dates Untrustworthy
I will not be shopping again with HSN. I ordered a special pan I needed for a party based on the shipping schedule they advertised as 3-7 days, expecting that I would receive it on time. Turns out, they didn't ship it until 5 days after the order was placed and it is now expected to arrive late taking a total of 10 days after the order was placed. This was not a back ordered item since it was on their clearance. So basically, HSN cannot be trusted to honor their own advertising of shipping dates. They also make it very difficult to place a complaint on their website. Very unhappy with HSN service.
ID
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
I purchased a smart phone charger from Home Shopping Network first of all they did not get my correct email and therefore I never received any information regarding my order when I did not receive an email with merchandise order information I called their customer...
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ID
Location
Saint Petersburg, Florida
Reason of review
Damaged or defective
Don't shop HSN
Bought e bike was told 3 to 5 days then on the Friday came it's going to be the 5 th then the 4 tha now who has any idea. This is my first and last hsn experience. No one had the same answer. No one can say when the item will be here I'm calling my bank and dispute the charge item never received and know one knows when they will. I WILL NEVER SHOP ON THIS NETWORK AGAIN.
ID
Service
Home Shopping Network Shipping Service
Reason of review
Order processing issue
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