Home Shopping Network
Reviews and Complaints
Reviews Chart
$82.5K
CLAIMED LOSSES
208
TOTAL REVIEWS
31.2K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network - POOR CUSTOMER SERVICE! LOST MY MONEY
Ordered a dash cam from HSN thinking it was a great price. While waiting for it a friend told me it wasn't a great price so I decided not to keep it. I opened the outside box that held the return label without even opening the dash cam box inside and sealed it up and took it to my UPS store to return. That was ONLY 4 days after receiving it! I never received a credit so called HSN the rep said it WAS received and sent back to the factory, will receive credit in 7-10 days. Didn't so called again...was told the exact same thing by the 2nd rep. He said if I didn't receive the credit by August 9th to call. Called on the 10th and was told by 3rd rep NO was never received anything, what is the tracking #? I didn't have one so she wouldn't help me! Called AGAIN and the 4th rep said they did NOT receive it and gave me the tracking number! The local UPS store won't help, UPS won't help and HSN who I've spent hundreds of dollars with this summer won't help! Don't even use them ever! They do not stand by their customers! They used to many years ago...not now! Have had many issues this summer with this company besides this one. Won't use them again.
ID
Service
Home Shopping Network Customer Care
Pros
- Flex-pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
The Wendy Williams, fashion line has been a feature on HSN, of recent years. She's enjoyed self advertisement on her shows, while throughout this time informing viewers of her personal appearances, often during winter seasons, despite the risk of flying to Florida's...
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ID
I bought a Michael Todd sonic makeup brush that quit after 2 uses. This was an $80.00 brush mind you. Since I have had it longer than 30 days I am screwed. I wrote a review on HSN stating this and noticed there were several similar reviews. The brush is back on at half...
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ID
Product
Michael Todd Beauty Makeup Brush
Reason of review
Bad quality
Home Shopping Network - HSN customer service reps are liars!
I ordered a pusre back in November 2016. It never came I called to inform HSN and they offered me same purse different color i declined. I was told I wouldn't be charged. Several months later i receive a invoice stating attempts were made to debit my account for the purse. I spoke to a rep and asked why are you trying to charge me when I reported that i never got this item. I was told that an investigation was done and USPS stated they delivered the packaged and therefor I am paying for a pusre I never recieved. Many phone calls have been made to customer services they don't care about being loyal to the consumer. They debit your account without authorization put you in overdraft. No one cares. Its ok to rip me off. Thats fair! this is how you handle business.
ID
Location
Sarasota, Florida
Reason of review
Problems with payment
Home Shopping Network - 2 month and received a broken cracked TV
I ordered a TV on May 18th 2017 and it was shipped May 19th 2017. Didn't receive the TV until middle of June and it was all broken up. Mind you I am still being billed monthly and I called several times to cancel the order before they delivered it. CEVA is the fright service used and to this day they still have not come to pick up the broken TV they delivered. It was a father days present that arrived after fathers day and I order a month early. CEVA called me Monday, June 26 to pick up TV and today is Wednesday, June 28th and still no pick up or call.
ID
Reason of review
Problem with delivery
Preferred solution
Full refund
Home Shopping Network - No more HSN
I just bought my first item on HSN a couple of weeks ago. Today I just received my bill on Flex Pay. I called to ask questions about the Flex Pay and asked if I could make the whole payment at once. She said no. She was very impatient with my questions and NASTY!!! I said QVC doesn't do this. They allow me to change my payment. She said very haughtily (Get ready for it!) Well, we're not QVC. I ended the call by saying: And that's why I will never buy anything from HSN again. Then I started reading online complaints on Consumer Affairs website. I'm glad I've seen the light.
ID
Service
Home Shopping Network Customer Care
Reason of review
Poor customer service
Update by user Apr 18, 2017
I have no idea why you are asking me to provide this additional information, considering not one is applicable. I purchased it DIRECTLY from HSN, not a Facebook or Youtube account.
"Other companies"? What are you talking about?
Original review posted by user Apr 17, 2017
I purchased this in November, 2016, and...ID
Product
Wolfgang Puck Pressure Cooker
Reason of review
Damaged or defective
Loss
$68
Preferred solution
Let the company propose a solution
On the early morning show 4/09/17 the blond selling the egg cooker said this is the only thing that work's for hard boiled egg's vinegar, ice water and salt do not work it's all voodoo witchcraft it just doesn't work it's not real. I am wiccan and witchcraft is real....
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1 comment
You have got to be kidding me.
You went to pissed consumer because the home shopping lady made fun of voodoo and wictchcraft??
ID
Service
Home Shopping Network Sales Representative
Reason of review
closed mind
Preferred solution
have an open mind to all religons
Home Shopping Network - What A Light Lights Review
Kind of pissed, Have 2 of these and feel lucky after reading previous reviews! One stays inside house and used for letting dog out every night regularly for at least 2+ years. Other one used in home garage/shop, used hard & often for automotive/fabrication use even close to mig welding in low light tight spaces, been drooped on hard surfaces from at least 4' high a few times.. lens tabs broke & lense came loose but went back together & it felt like something loose inside but it kept working. Unfortunately this one has finally given up and only lights for a few minutes or less and cuts off. It's likely just the battery and not worth reparing as it would be a custom job for new one. All in all I was skeptical at first but impressed in the end, the one for letting dog out is still working although charge doesn't last as long. ...pissed only cause i miss that light after tough/long reliability.
ID
Product
What A Light Lights
I will watch for days when HSN hosts and Aaron Berger beg you with kindness that the HP's, Dells, etc are the best and then listen to the lies each one of them tell. Watched Berger at end of October 31, 2016 regarding a HP computer and he kept mentioning how HSN will...
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ID
Location
Saint Petersburg, Florida
Reason of review
Bullshit of the Hosts
I have shopped with hsn for many years, in fact over the past 2 years I've spent over 5000 dollars, I even have a credit account with them recently I ordered 5 items one of them was sent to the wrong address. When I called I was told they could do nothing about it,im...
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2 comments
HSN auto ships even if you choose No!! My elderly mother ended up with approx 30 Nutri-bullets!!!!!!
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ID
Reason of review
Problem with delivery
My Wolfgang Puck Stand Mixer just stopped working. I had a Kitchenaid mixer before Katrina, this one had a motor comparable to it and so much cheaper, so decided to try it. It was the loudest stand mixer I've ever used, so I hardly used it (customer service said the...
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ID
Product
Wolfgang Puck Mixer
Pros
- Flex-pay
Cons
- No solution out of warrenty
Reason of review
Bad quality
Loss
$35000
Preferred solution
Let the company propose a solution
Home Shopping NetWork - Terrible Customer Service and Refund Policy
If you order anything,make sure up front that you really want it because their return processing sucks as well as their customer service. They are not customer service oriented. You would think that a company as large as this would put the customer first and trust their words but they do not. I will never ever do business with them again. I decided to return an item that I purchased well within the 30 day limit but didn't get an immediate refund. I call customer service and they issued me a refund but the representative never informed me that they were still waiting on my return now 2 months I an getting a nasty gram asking for the item or they are going to rebill me again.. Really..... I try to call customer service back stating that when they issued my refund for the item I thought that all was good and I no longer needed to keep the paperwork and reciepts associated with the item. I was informed that returns are processed by a 3rd party vendor and they have no way to do any back tracking and that I must do all of the leg myself. Needless to say, I am upset by their response. Again, beware and think twice before you do any business with them. QVC will be getting all of my business now.
ID
Location
Queen Creek, Arizona
Service
Home Shopping Network Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Let the company propose a solution
Good idea, but not engineered to function. Disappointed with HSN and quality control. really 100 words- insane product and even more insane site for reporting. bogus is bogus. you figure out how to make this lite work. It only works for short amounts of time and not...
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ID
Location
San Diego, California
Cons
- Joke
- Joker product-not good quality
Loss
$54
Preferred solution
Full refund
I purchased a Garmin GPS device on HSN. I gave them my VISA credit card number and they took that info to open up a HSN MasterCard in my name with the cost of the device. My Fraud Alert company noticed this and contacted me. After and hour of working it out, I was...
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1 comment
They sell cheap merchandise. Bought a slinky pant suit which looked nothing like the models on tv.
It was wrinkled and made of cheap material. Shame on hsn.
ID
Location
Ballwin, Missouri
Cons
- Misleading practice
Reason of review
Read above review
Preferred solution
This practice is unethical and misleading. I would like for them to cancel my bill!!!
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Nag order ako sa kanila pra s gamit sa cr.wlang problema s payment.pero pagdating sa amin ndi maganda ang kinuha nmin sa kanila.we decided to return.sabi nid dw kami magpabalik ng order at mgbbyd ng 300 d ako pumayag.so nag ka agrehan kmi ni agent n sila n ang kukuha.at na disappoint ako ksi mag aantay p ako ng 7 to 10 days.ang tagal.tapos may isa pang agent na bastos wlang modo!kala ko ba well train sila bkit ganun sila makipag deal s cstumer.kaya sobra akong na sad.kapg dp ito naaksyon ng maaga.may paraan n ako.tnx