Home Shopping Network
Reviews and Complaints

My daughter order a lap top using my phone, arrangements was may Several making HSN was charging the correct person, some how HSN lost her information and proceed to take actions and during me, when I called to discuss me situation with customer service, I was blown off and no one wanted to talk to me. Ver disappointed lesson learn don’t allow anyone to use your phone to place an order, because you will be make responsible for the payments. Now how they manage to erase the several conversations on who order the lab top is baffled.

My 1st time experience was aweful!!! I’ve never felt so bad with a company before, and treated like a criminal!! After numerous phone calls, today, I still have no idea about what the problem is or why my order was cancelled and I was blackballed. I was told, that I could not order anything else ever until, the issue is resolved... and again, I don’t know how to resolve a problem, if I don’t know what the problem is. I ordered the computer, which came with a free printer, and free ink cartridges for life, for up to 15 pages or less/ month! Then I added the carrying case with the free wired mouse and port!! I received an email today, of “confirmation” of the computer order being cancelled! “Confirmation”?!?!? I didn’t cancel the order...so why am I getting a confirmation of the cancellation?!?! The answer I was given came from someone, who said they were in the fraud department and that they could not varify the information I had given!! Again, I’m not sure what information! I gave all the info (my info) that they asked for : name, billing address, cell number, Visa card info., shipping info. The person in the “fraud” department did not varify my card info. shipping, info, email address. When I ordered, I told the young lady, I had to use my hair dresser’s address, because I live in the country and don’t receive mail out here. I get my mail at a PO Box in town! My Mom who is a longtime ( 10 years or so) customer, has done the same thing, with regards to having things you won’t send to a P.O Box. We live on the same farm property, next door to each other. She told me about HSN and QVC!! I have successfully ordered and paid on time through flex pay with QVC. My portable air conditioner will be paid off next month, I think! BTW, the air conditioner was more expensive than the computer order that you all cancelled. I don’t understand!?! I looked at the email again with regard to my order, and found that the case for the computer is still on the way to me. That’s like pouring salt in the wound. What do I need with the case, now? On top of that, I was blocked from ordering anything else, for whatever this mysterious reason is!?!? Signed, Being punished for whatever I did!?!? At a loss for what to do!!!! LaJonna G. Hughes

Early August I ordered some fire extinguishers from HSN after about a month when I didn't receive it I placed a call when I spoke with the customer service rep basically they told me I ordered it online I didn't put in the correct address and I was out of luck tried to resolve this with customer service rep to no avail I believe they could have tried harder which they didn't but they were more interested in ripping me off for a technicality and I believe I entered the correct address I never received a confirmation email that it was shipped or a confirmation email that it was received so I guess you just ship stuff to random people and the people that paid for it around to look last time I love to deal with HSN be leery of them

I bought a few items 4-5 months ago, never received not one item. What a total scam, you get no email confirming what you bought and they use some 3rd party company to take your money so you can’t track them.

I'm trying to locate a transaction, from a few years ago....

I am inquiring about a order that I placed a few years ago...

Sent. Bad. Item,lost. Item,left. Item. In. Rain. Amazon. Fire..how. About. Creditb on. Anothet. One. Of. Items!!??

I placed my first order on a Friday and then I got an email saying that I needed to verify my information. Firstly, he assumed I was a female when I am male, 2nd he didn't ask any information of me at ALL! He asked for my phone number and said it wasn't on my account. I had called to place the rep put my area code wrong by one number, 3rd the guy had the worse attitude and was like "I find reason to believe you are not who you say you are because my sources show you as 90 years old" and then starts laughing! If you see your "sources," I'm in my late 20s!!! When I called the lady asked for my SS and DOB to see if I qualify for the credit card which was fine so that alone shows my DOB, age, sex, etc. The guy was beyond rude and was like "well I'm canceling your account and your account is goooonne! Ok?" I have never ever been spoken to the way he spoke to me. I then tell him how did he verify my information when he didn't even ask for anything, and he continued to to say "well, I don't believe you. Your orders canceled and I get the final say and I say no. So I have nothing more to say to you so have a good day." Then he hung up I me. I am beyond appalled by this! I'm glad I'm not doing service with them. I'm glad I'm getting my money back. Looking at the reviews, I would have probably got a defective 2nd hand pice of crap anyways. I requested a supervisor to call me so I'm going wait on that and I hope that guy gets fired! Not professional, rude, and awful company all together. Beware! I'm glad I didnt start with this company.

It’s ok I have to call back and find out if I can pay all flexpays on the first

I placed this order 4/21/19 I just ordered a baby shark stuffed animal that sings. Saw this advertisement on Instagram. I wish I read the review 1st . But! I thought Instagram cared about their people who use their social network. They just care about making $$ . They don’t care if Shopping Network Scams their followers and doesn’t deliver their package. This was a gift for my nephew who is 2 ! I was so excited to send it around Easter. For a $20 Toy. It has been so disappointing aggravating! I have written the compaby several times! I was told customs! They even insulted me by offering me a 20% discount on my next purchase. Their wont be a next time. I just want my product delivered! I have been getting USPS texts messages on my package where it is when it will be delivered. So ridiculous!! My package was supposed to arrive last night! Guess what it didn’t and today 5/5/19 I have another message! I don’t have faith or believe I will get my gift delivered . The same baby Shark is advertised on Target, Walmart use them . Don’t use company’s who advertise on Instagram! I will never again . Lesson learned!! I’m calling the Better Business Bureau on Shopping Network.Company & Instagram. I don’t like anyone getting scammed. 12:00amIn Transit, Arriving Late May 4th 2019 3:21pmYour shipment has arrived at the USPS regional destination facility. Saint Louis Mo Network Distribution Center, US May 2nd 2019 11:54pmYour shipment has arrived at a USPS regional facility. Elk Grove Village Il Distribution Center, US 5:20pmYour shipment has arrived at a USPS regional facility. Chicago Il International Distribution Center, US 12:42pmYour shipment has arrived at a USPS regional facility. Saint Louis Mo Network Distribution Center, US May 1st 2019 9:11amYour shipment has arrived at the USPS facility. Cincinnati, OH, US 3:16amYour shipment has departed a USPS regional facility. Cincinnati Oh Network Distribution Center, US 1:27amYour shipment has arrived at the USPS regional origin facility. Cincinnati Oh Network Distribution Center, US 12:12amYour shipment has been accepted at the USPS origin facility. Hebron, KY, US Apr 21st 2019 10:54pmthe shipping label has been created and the USPS is awaiting the item. Hebron, KY, US Package Location × Shipping ToCourt St.louis, MO, United States Tracking Numbe

I ordered an infant baby shark sleeping bag. I washed it and it totally fell apart. Baby never got to use it. No response from company yet.

Ordered A foot warmer rug a month ago ,still waiting.They tell you to go to customer support but there is no customer support. They ship the items from china on the slowest boat they can find.Hopefuly it will get here by xmas. DON'T BUY FROM THIS COMPANY