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HSN STOLE $200 FROM ME | Home Shopping Network review from East Brunswick, New Jersey

I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package. Then a supervisor told me how sorry they were and they could do nothing!!!
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#136331 Review #136331 is a subjective opinion of poster.
Loss
$200
I won a computer for the birthday celabration through gateway JOE. there was a slight confusion and there was two people on the testimonial line at one time. I was told by gateway joe that I won a computer that they were giving away for HSN birthday celabration. He...
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3 comments
Anonymous
#66030

HSN worst customer service ever! I ordered a item and had it to ship to my PO box, I received a email stating they couldn't mail any longer to my PO box so I then called customer service to have the item sent to my address.

The customer service rep was snotty and just not helpful, so I demanded to talk to the supervisor to get the item shipped to the correct address. I went on line once I saw the email that it shipped, they shipped it to a address I hadn't live at for 6 months. Even though I talked to the supervisor who said she would take care of getting it to my new address, I did the updated address and phone number change on the web site but when I moved, but didn't seem to matter still shipped to old address. Then when I called to say that they shipped it to the wrong address they said they would refund the item and resend one.

HSN did, but little did I know that later they try to rebill the item that they shipped to the wrong address. Then when you refuse they tried to rebill me again, I refused to pay for the item I did not receive, the best part is they left it on the back porch without requiring a signature for the video game I ordered. Yep! They just assume that I would give in to pay and when I didn't since I did not make the mistake they did, they have put a hold on my account to make me pay.

I have talked to another customer service rep Tesha just yesterday, I told what the problem was and her attitude was she wasn't going to argue about the lost game, and that I needed to pay, I told her to put her supervisor on and she refused to I told her I would call back and get another rep and have them connect me to the supervisor. The supervisor got on and did call UPS while I was on hold to see that they did ship the item to the wrong address. Do you think she would admit HSN made a mistake and for the poor customer serive. *** NO!

So don't order anything thru them.

Apparently the cosumer are the ones punished for there mistakes. Unfair company, Lousy customer serive reps...

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#101462 Review #101462 is a subjective opinion of poster.