Home Shopping Network Reviews and Complaints
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You know all those credit card statements you get in the mail that say, "Save time and a stamp- pay online"? You may want to think twice about paying your HSN card online. I logged in the morning of the 10th- that's when my payment was due. This was morning- it...
Home Shopping network does not deliver on the goods, stuff always missing from orders.
I have order a very expensive sewing machine and a YouDo machine both were delivered twice with missing or stolen parts. They really have a problem with people who work for them taken stuff from the boxes. Its a huge problem. The ups delivers all boxes unopened so we know the stealing is happening at the Home Shopping Package plant. They can only resolve by taking the item back and sending another or getting your money back. We continue to have the YOUDo machine re shipped and to date missing parts are still a problem. I will not order from this company again no matter what the deal is until they deal with the stealing at the plant.
Their freight carrier (Old Dominion Freight Line Incorporated) refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per the agreement w/ HSN, said they would dump it on my driveway. HSN had promised it would be carried into my home....
HSN Is Not an Honest Retailer | Home Shopping Network review from Albany, New York
HSN claims to want customers' honest opinions about their products, yet if you do give an honest opinion about a product, and in particular, Green Pans, they will delete all references to the bad review or forum posts about the product. Another thing they do is when a product is rated poorly, they change the item number and poof go the negative reviews. This does not go unnoticed by consumers who post on their message boards, yet when the practice is questioned, the posts are removed. This is dishonest at worst and deceptive at best. Caveat Emptor with this company. Just because something is not rated or a "customer pick" it may not be a true evaluation
Stay away from HSN | Home Shopping Network review from Avon, Ohio
It's been years since I ordered anything from HSN but I updated my info and ordered a dress. The dress did not arrive. I contacted HSN who insisted it was delivered. I contacted UPS and found it was delivered to my old address. Some glitch in their system updated the phone number but not the address. HSN refunded my money. 3 weeks later, HSN then sent me a letter asking me to find the package and return it. When I called customer service, they insisted that their "Accounting" department insisted I either retrieve the package and return it, or pay for it. They then recharged my credit card for the item. The item was $20 so I am simply never going to shop there again. But what if this was $200? No wonder I stopped shopping with these people!
Labeled package. | Home Shopping Network review from Washington, District Of Columbia
My concern is now you are labeling your boxes for marketing purposes hsn.com but you are forgetting why you are in this business. It is plus to order online for several reasons. Mine is convenience. I am at work and my package is waiting on the porch for any one to pick it up. Packages are left all time in our area this is not the problem. The problem is now your company decides to let everyone know that a new item is in the box from HSN. Can I order with a nonlabeled box. And why must I have to write at least 100 words in order to send this. This is ***.
Boycott HSN | Home Shopping Network review from Reno, Nevada
I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then. We should all boycott HSN!
I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal...
I have been shopping with HSN for a year now. I felt I could trust them because the host would tell me that if we ever needed to return an item, just use UPS pre-paid slip and shipping is free? Yeah right! I just learned that they deduct your refund to pay off the...
Hsn shopping network | Home Shopping Network review from Atlanta, Georgia
I have ordered several times with this co. and have had rotten luck each time. I had ordered a computer with the assistance of a cust rep person and I chose to have 5 value payments but instead the company charged me the full amount causing me major problems with my bank and then would not help assit me and tried to pass me off stating it was a bank issue and that they could not do anything further. Wow and It is rent time too another major headache. These people do not care about there clients!!!!!!!!! I will never shop here again and I suggest that if you are in need of accuracy especially regarding your money BEWARE!!!!!!!!!!!
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