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Home Shopping Network in Washington, District Of Columbia - Labeled package.

My concern is now you are labeling your boxes for marketing purposes hsn.com but you are forgetting why you are in this business. It is plus to order online for several reasons. Mine is convenience. I am at work and my package is waiting on the porch for any one to pick it up. Packages are left all time in our area this is not the problem. The problem is now your company decides to let everyone know that a new item is in the box from HSN. Can I order with a nonlabeled box. And why must I have to write at least 100 words in order to send this. This is ***.
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#167259 Review #167259 is a subjective opinion of poster.

Home Shopping Network in Reno, Nevada - Boycott HSN

I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then. We should all boycott HSN!
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Review
#156506 Review #156506 is a subjective opinion of poster.
I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal...
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10 comments
ginaromantica1958
#1348212

H.S.N. lost a ring that I sent back.They claim they never received the ring.

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Review
#155373 Review #155373 is a subjective opinion of poster.
Loss
$425
I have been shopping with HSN for a year now. I felt I could trust them because the host would tell me that if we ever needed to return an item, just use UPS pre-paid slip and shipping is free? Yeah right! I just learned that they deduct your refund to pay off the...
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4 comments
Anonymous
#168800

this must be an hsn site. they will ship to you whether or not you order. shame

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Review
#151321 Review #151321 is a subjective opinion of poster.
Loss
$103

Home Shopping Network in Atlanta, Georgia - Hsn shopping network

I have ordered several times with this co. and have had rotten luck each time. I had ordered a computer with the assistance of a cust rep person and I chose to have 5 value payments but instead the company charged me the full amount causing me major problems with my bank and then would not help assit me and tried to pass me off stating it was a bank issue and that they could not do anything further. Wow and It is rent time too another major headache. These people do not care about there clients!!!!!!!!! I will never shop here again and I suggest that if you are in need of accuracy especially regarding your money BEWARE!!!!!!!!!!!
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Review
#145948 Review #145948 is a subjective opinion of poster.
Loss
$761

Home Shopping Network in East Brunswick, New Jersey - HSN STOLE $200 FROM ME

I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package. Then a supervisor told me how sorry they were and they could do nothing!!!
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Review
#136331 Review #136331 is a subjective opinion of poster.
Loss
$200
I won a computer for the birthday celabration through gateway JOE. there was a slight confusion and there was two people on the testimonial line at one time. I was told by gateway joe that I won a computer that they were giving away for HSN birthday celabration. He...
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3 comments
Anonymous
#66030

HSN worst customer service ever! I ordered a item and had it to ship to my PO box, I received a email stating they couldn't mail any longer to my PO box so I then called customer service to have the item sent to my address.

The customer service rep was snotty and just not helpful, so I demanded to talk to the supervisor to get the item shipped to the correct address. I went on line once I saw the email that it shipped, they shipped it to a address I hadn't live at for 6 months. Even though I talked to the supervisor who said she would take care of getting it to my new address, I did the updated address and phone number change on the web site but when I moved, but didn't seem to matter still shipped to old address. Then when I called to say that they shipped it to the wrong address they said they would refund the item and resend one.

HSN did, but little did I know that later they try to rebill the item that they shipped to the wrong address. Then when you refuse they tried to rebill me again, I refused to pay for the item I did not receive, the best part is they left it on the back porch without requiring a signature for the video game I ordered. Yep! They just assume that I would give in to pay and when I didn't since I did not make the mistake they did, they have put a hold on my account to make me pay.

I have talked to another customer service rep Tesha just yesterday, I told what the problem was and her attitude was she wasn't going to argue about the lost game, and that I needed to pay, I told her to put her supervisor on and she refused to I told her I would call back and get another rep and have them connect me to the supervisor. The supervisor got on and did call UPS while I was on hold to see that they did ship the item to the wrong address. Do you think she would admit HSN made a mistake and for the poor customer serive. *** NO!

So don't order anything thru them.

Apparently the cosumer are the ones punished for there mistakes. Unfair company, Lousy customer serive reps...

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#101462 Review #101462 is a subjective opinion of poster.