Home Shopping Network
Reviews and Complaints
84.3K
CLAIMED LOSSES
237
TOTAL REVIEWS
37.3K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
Home Shopping network does not deliver on the goods, stuff always missing from orders.
I have order a very expensive sewing machine and a YouDo machine both were delivered twice with missing or stolen parts. They really have a problem with people who work for them taken stuff from the boxes. Its a huge problem. The ups delivers all boxes unopened so we know the stealing is happening at the Home Shopping Package plant. They can only resolve by taking the item back and sending another or getting your money back. We continue to have the YOUDo machine re shipped and to date missing parts are still a problem. I will not order from this company again no matter what the deal is until they deal with the stealing at the plant.
ID
Location
Pacifica, California
Loss
$279
New Reviewer
HSN is Not Trustworthy
Their freight carrier (Old Dominion Freight Line Incorporated) refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per the agreement w/ HSN, said they would dump it on my driveway. HSN had promised it would be carried into my home. I told them to ship it back to HSN. I would buy from BEST BUY...better customer servicer w/ delivery. Old Dominion then lied to HSN and said they delivered it to my home the next day. I had already told HSN that I had refused the item and why. I don't have the item and they have nothing with my signature on it, so my bank charged the item back to HSN. I even called the Local Police Dept. to Report This Incident. HSN should not do business w/ these people nor should anyone else! HSN said they would investigate the incident, did not seem to be in a hurry to get my money back to me and it has been two weeks. They told me that my signature must be on the paperwork...but I can assure them no one ever delivered anything to me. They could not produce anything with my signature of course but held up getting my money back to me. Damage Resulting = $727.55 still waiting to see it back. I will never do business with either company.
5 comments
ID
Location
Columbia, South Carolina
Loss
$727
New Reviewer
HSN Is Not an Honest Retailer
HSN claims to want customers' honest opinions about their products, yet if you do give an honest opinion about a product, and in particular, Green Pans, they will delete all references to the bad review or forum posts about the product. Another thing they do is when a product is rated poorly, they change the item number and poof go the negative reviews. This does not go unnoticed by consumers who post on their message boards, yet when the practice is questioned, the posts are removed. This is dishonest at worst and deceptive at best. Caveat Emptor with this company. Just because something is not rated or a "customer pick" it may not be a true evaluation
1 comment
ID
Location
Albany, New York
New Reviewer
Stay away from HSN
It's been years since I ordered anything from HSN but I updated my info and ordered a dress. The dress did not arrive. I contacted HSN who insisted it was delivered. I contacted UPS and found it was delivered to my old address. Some glitch in their system updated the phone number but not the address. HSN refunded my money. 3 weeks later, HSN then sent me a letter asking me to find the package and return it. When I called customer service, they insisted that their "Accounting" department insisted I either retrieve the package and return it, or pay for it. They then recharged my credit card for the item. The item was $20 so I am simply never going to shop there again. But what if this was $200? No wonder I stopped shopping with these people!
2 comments
ID
Location
Avon, Ohio
Labeled package.
My concern is now you are labeling your boxes for marketing purposes hsn.com but you are forgetting why you are in this business. It is plus to order online for several reasons. Mine is convenience. I am at work and my package is waiting on the porch for any one to pick it up. Packages are left all time in our area this is not the problem. The problem is now your company decides to let everyone know that a new item is in the box from HSN. Can I order with a nonlabeled box. And why must I have to write at least 100 words in order to send this. This is ***.
ID
Location
Washington, District Of Columbia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerBoycott HSN
I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then. We should all boycott HSN!
ID
Location
Reno, Nevada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerHSN Complaints - Acer Netbook
I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal inspector - mail theft). When I told HSN I was also disputing chrages with credit card company - they stated if I did so, I would not be allowed to shop with them anymore -how ridiculous is that statement? I also filed a complaint with Acer, as I feel that HSN's policy severely reflects on the brands they advertise and sell on their network.
10 comments
ID
Location
Reno, Nevada
Loss
$425
I have been shopping with HSN for a year now. I felt I could trust them because the host would tell me that if we ever needed to return an item, just use UPS pre-paid slip and shipping is free? Yeah right! I just learned that they deduct your refund to pay off the...
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4 comments
PissedConsumer168800
#168800
this must be an hsn site. they will ship to you whether or not you order. shame
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ID
Location
Sacramento, California
Loss
$103
New Reviewer
Hsn shopping network
I have ordered several times with this co. and have had rotten luck each time. I had ordered a computer with the assistance of a cust rep person and I chose to have 5 value payments but instead the company charged me the full amount causing me major problems with my bank and then would not help assit me and tried to pass me off stating it was a bank issue and that they could not do anything further. Wow and It is rent time too another major headache. These people do not care about there clients!!!!!!!!! I will never shop here again and I suggest that if you are in need of accuracy especially regarding your money BEWARE!!!!!!!!!!!
ID
Location
Atlanta, Georgia
Loss
$761
New Reviewer
HSN STOLE $200 FROM ME
I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package. Then a supervisor told me how sorry they were and they could do nothing!!!
ID
Location
East Brunswick, New Jersey
Loss
$200
New Reviewer
I won a computer for the birthday celabration through gateway JOE. there was a slight confusion and there was two people on the testimonial line at one time. I was told by gateway joe that I won a computer that they were giving away for HSN birthday celabration. He...
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4 comments
PissedConsumer2024956
#2024956
HSN worst customer service have a problem , it’s just to bad for the customer!!!!
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I meant the cops would have to be sitting there to watch the thief cart it off themselves. .the laws are backwards..I know from around my area, even if cameras catch a person stealing from a personal resident they still , might not get charges pressed these days
Why would you call the cops on something like this?? Hey will tell you it's a civil matter, unless someone stole it, and if they did steal it, you will darn near have to have the cops themselves cart it off..just saying
I work for Old Dominion. Drivers are not allowed inside private residences...this is for your safety as well as theirs.
People should realize that a driver should not be expected to move something so big and heavy alone Take responsibility for ordering and get some help to get it inside.
I've arranged thousands of deliveries just like this. People need to not expect a delivery driver to do more than deliver it.
HSN is totally down the hill. I've been with them since 1991, but in the last four years they totally morphed into a biz that i don't trust anymore.
They still have wonderful products (i.e. Nicky Buttler) and incredible hosts (like beautiful Colleen Lopez) but the way they do bizness in no longer acceptable. Their carrier UPS is very unreliable, and if the item was never delivered, HSN makes it YOUR fault, they only tell that they investigate, but they dont. Instead, they continue to bill you whilst they just aplogized to you on the phone, etc.
I occasionally buy some of (very few now) good stuff, but in the course of last years I switched to QVC.
Shame on HSN, they used to be good... we know what will happen to them next, it's only a matter of time, if they do not CHANGE their practices, they will lose.
I don't know about that delivery company, but I know HSN are shysters of the first magnitude. I refuse to deal with them anymore and I used to be a good customer. They've gone downhill very badly in the last year.
Fight them tooth and nail and please report back on your progress.