New Reviewer

HSN Back Orders

This is the second time I ordered Andrew Lessmans Vitamins on HSN only to have them back ordered. They don't contact you about the back order they just don't ship them. I never had a problem like that with QVC. Andrew himself said on the air they would take vitamins from the 30,60 count bottles to make sure he could deliver the 300 count bottle. So I ordered the 300 count bottle two weeks later I looked on HSN site only to see it back ordered. The cost is rather high as well. I just won't shop with HSN or Andrew Lessman.
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#292401 Review #292401 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania
Loss
$65

GOOD BYE HSN- Quality & Customer Service are NOT THERE!

After shopping with HSN for the last 6 years and spending well over $15K with them, I'm fed up with poor quality, poor fit and now, a pattern of loose stones in rings and poor quality all the way around, REPEATEDLY. FORGET customer service- they are rude and don't care!! They actually try and 'upsell' you a "WARRANTY" for about 10% of the cost of the item. SO, if you wear the ring a month after you receive it and the stone almost falls out and you haven't purchased the warranty, THEY DON'T CARE. Shocking, really! Take your online shopping business to QUALITY RETAILERS with great customer service such as QVC, LL Bean, Lands End, and even ShopNBC (Great jewelry quality!) I HATE HSN. You know what they say,
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#288735 Review #288735 is a subjective opinion of poster.
Location
Hendersonville, North Carolina
New Reviewer

HSN does not care if your product does not last a year

We purchased a 60" Misubushi TV last year the picture went out already and we have not used it very much because we have a TV in our bedroom the sound also is in and out So now we are stuck with this and out alot of money I called customer care they did not seem concerned referred me to another number they said that there was nothing they could do. DO NOT PURCHASE THEIR TV'S. I purchased a Flat screen from Target 7 years ago for our bedroom and it is still working good. So please do not waste your money on their junk....the customer service did not even apologize. After you purchase something they are done with you when they get your money
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#281174 Review #281174 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$1600

Christmas Disaster because of HSN

I ordered 25 different gifts worth about $2000. I filled out each one seperate. I filled out a gift notification form. Many of the gifts went out before I found out that no gift message accompanied the gifts and everyone got a price list as to what I paid for the gift. Chat at hsn OFFERED ME $10 for my troubles. The customer phone line service offered to write to all recipiants. However I still do not know if they received letters, and all my recipiants know what I paid for their Christmas Gifts. Merry Christmas HSN thanks for ruining my gift giving.
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1 comment
#387812

Tasha , you right!!!, this *** spent 20$ for all his gifts:)BOOOO

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#280118 Review #280118 is a subjective opinion of poster.
Location
San Diego, California

How can an individual be banned legally from placing orders from a company that has a 30 day return policy on products that the customer is not satisfied with ??? Products that I returned were never worn outside of the home and were always returned in excellent...
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16 comments
#1348200

The same thing happened to me.

When any of the hosts gush, "Just get it home and try it for 30 days and return it if you don't like it" every single show, I take them at their word.

The hosts should not be allowed to encourage consumers to "try" their products if a certain number of returns will end up in the customer getting banned. I bought a lot of things over the years and I would love to sue them for being unethical with their selling practices and "return policy."

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#279291 Review #279291 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Home Shopping Network Customer Care

Bad Customer Service!

Two weeks ago I ordered the Toshiba Thrive after viewing it on hsn TV. I placed my order pretty easily. One week later I called the customer service dept. To confirm a delivery date, which would have been n 11/22/11, but when the day came I called them again to find out if it was in fact sent, two c/s ladies I spoke said that my order was not sent and that it got cancelled because they were confused as to the shipping info. And that there were no more tablets left. What the heck!! I was pissed! Never was I told they had an issue when I called them. I was so disappointed! I was so looking forward to my tablet. This would have been my fist order ever placed using HSN, but Never Again! The two C/S women I spoke too kept cutting me off when I was talking and they wouldn't let me talk. The next day I went to Fry's and purchased my Toshiba tablet for less and I was given the Amazon price. All good now! :-)
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3 comments
#432927

Dont order through any rewards program because HSN will not confirm your order so you can be credited.I received about 5 excuses,none true,when actually I met all requirements.I complained and now when I log in I cant post to the forums.They only want you to post the happy posts apparently and no bad experiences. I wont be ordering from them again.

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#419488

Met with a very bad experience with homeshopping...Guys make sure that you have matched the imei of handset with the box if you are purchasing any cellphone from Hs coz Last week I ordered SE Xperia Neo from Hs and they sold me a refurbished set with an unmatched imei box but after wasting my huge time and bal on complaining Hs they gave me a local imei printed sticker box......

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#379617

Always be leary of HSN, QVC or late night infomercials. They pray on suckers.

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#276920 Review #276920 is a subjective opinion of poster.
Location
San Jose, California

HSN charge card

Contacting their charge card company is a nightmare! It was the most difficult time I have ever experienced attempting to speak to a person. Their automated phone service did not provide the choice I needed. I called to cancel my card and their only choice to verify the cancellation was to fax it to me but I don't have a fax and I wanted written proof that they had canceled my card. After the third time calling them, I just kept hitting O until a person answered. They said they were aware they had a problem and were going to fix it. That did nothing to make me feel better about all the time I wasted on the phone. I tried to explain to the person that while they do not want to speak to their customers, it is their customers who make it possible for them to be employed.
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#275861 Review #275861 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Hsn (expired) bull lony

Hello Just wanted to take a whirl with being a first time buyer at hsn and purchased a flip cam, so i googeled "hsn.com discount first time customer" and the top result was "HSN Coupons and HSN Coupon Codes at HSN.com". i just wanted to take advantage of the 15% off, for a first time customer! they argue with you and tell you that it has expired last year! (15% off for new customer – first purchase single Item within same order with a max savings of $75. Use Coupon #C56838 at checkout. see details.) then they give you a hard time, its there web site that states"Offer valid 7/1/2011 through 9/30/2011" They can go to H ee double hockey sticks!!! They lost me before I became a CUSTOMER, geesh I wonder why?
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3 comments
#323840

Hey Paul, glad to see that you are representing HSN so well. Keep calling the clients *** Great way to maintain job security.

Especially since people can't find the same, similar or better products for the same or better prices at stores like Best Buy, or Wal Mart. That was me being sarcastic if you didn't catch that. Fact is, you rely on *** to collect a paycheck. If people are too lazy to leave the house and shop a better deal (which almost always exists) they are not the sharpest people.

But that's who you cater to, so suck it up and be nice to the customers. You sell *** to ignorant people....deal with it.

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#318248

Furthermore, those coupons do have expiration dates. The correct coupon that you have e-mailed to you is the only accurate one.

Your account logs the coupon as being active for "x" amount of time. It expires from your account if you don't use it in the timeframe.

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#318245

As an HSN Employee, I can tell you this.. Pulling coupon codes online wont work.

If you really ARE a new customer, you are emailed a discount coupon code upon applying your email address to your account.

This was your own stupidity, for thinking you could take a shortcut to save some money.

I deal with *** like you on a daily basis. Get real.

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#248971 Review #248971 is a subjective opinion of poster.
Location
Roanoke, Virginia
Service
Home Shopping Network Customer Care
Loss
$99
New Reviewer

Hsn sucks

I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I had to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only. I also provided the tracking number that I returned those items but still wfcb took HSN's side. Beware customers using HSN.com and their credit cards. Never buy from HSN
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#247272 Review #247272 is a subjective opinion of poster.
Location
San Jose, California
Loss
$902
New Reviewer

HSN.COM SUCKS!

I order a comuper three weeks prior to my complaint, it was estimated delivery on a friday. Took friday off. Called hsn.com they said it will come on saturday, called later, the said it will arrive on monday. Tried to make arrangements between ups and hsn because i wan not going to be home at that time. Ups tried to gave a solution over the phone, hsn.com had the authority to change dates but would not. Most of the time they (hsn.com) argued with me insted of trying to help resolve the issue. HSN.com customer service sucks!!!!!!
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2 comments
#1050128

We shouldnt have supervisors like joe moreno at fontana hsn he is known to be a compolsive liar and has been gossiping about. Us and bald mouthing us about our weight and clling us lazy.

His attendance. And tardies shouldnt be excused.

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#788909

I sent my son a guitar before Christmas, he wasn't there when his girlfriend returned it, (For credit) in his name. I told them to stop charging my card the product was returned.

They said they would continue to charge my card 6 more months! They have the guitar and are still charging my card, and giving him credit for some other over priced thing.

No one ever asked me if I wanted to give credit.

I gave him cash and wanted to stop paying for a guitar which was never used. They refused to talk to me refunding my card, and if I stop payment they will turn it over to credit agency.

I will never, never do business with HSN again!

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#243465 Review #243465 is a subjective opinion of poster.
Location
Ypsilanti, Michigan
New Reviewer

I buy 10-12 items per day and have to return b'cause of defects or poor packing,wrong item send.They would not refund my money.Instead if you complain,they would block your address and rob you off your money.HSN SUCKS. Never will I buy from HSN.My $1000.00 are with...
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6 comments
#1034665

HASN'T had always been Wonderful to me and .you girlfriends. There must be something you're not telling us!!!

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#233527 Review #233527 is a subjective opinion of poster.
Location
San Jose, California
Loss
$1000
New Reviewer

HSN compared the Nook Color to the Apple Ipad, but it is nothing like the Ipad so I called HSN to find out how to send it back. I called HSN and they told me to pull off the label that was included in my shipment, place it on the box and put it in the mailbox or take...
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#462631

:( oh how i can relate first im sorry 4 jazzy cant imagine having 2 lie n coverup the truth and from where i sit theres alot 2 cover up just 2 keep a job.after 3 bad expieriences in a row in 3 months i find myself glued to the electronics segments watching 4 mistakes misinformation .instead of customer service its more like ignorance the same scripted answer "HSN has a 30 day $$ back guarantee"but u have 2 pay the shipping and get to a ups facility n insure it or get stuck like abbubasgirl when it disappeared. My first purchase was the SAMSUNG GALAXY PREVAIL CELL PHONE W/APPS & BOOST MOBILE I never had a fancy phone & no computer so its all new 2 me after not being able to access the phone company or boost mobile because my order ## was NOT VALID only got recordings to enter ## finally figured out how to navigate HSNs phone 2 talk 2 HUMAN /4 WEEKS later started Boosts plan learning bout internet stuff only 2 find out doesnt do what they claimedNOT CAPABLE OF DOWNLOADING FLASH PLAYER THIS IS A PROBLEM ALOT OF WEB SITES I VISIT NASCAR ARE VIDEO N FORGET MOVIES/ YouTUBE is a joke 30/45 second piece takes 10 minutes if it plays at all the touch screen is unpredictable sometimes not responding at all to movin when not touched n now the speaker phone part not working BOOSTstarts hounding u 10 days b4 due and guess what u start loosing services no bars server times out slooooooow.!!i bought service plan they will give me back what i paid 4 phone ok what bout S&H and the 2 yr. Service contract ANYWAY I BOUGHT THE LEPAN tablet and THE MY GO TV that went back //im typing on tablets finicky key board it goes back tommorow has frozen 30 or more times wow SORRY that felt good they wouldnt let me comment at hsn THANK YOU EVERYONE FOR LISTENING :eek :sigh

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#231618 Review #231618 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Sold new tv with 5 yr old guts very pissed

home shopping network what a bunch of greedy people. daughter got flat screen from them for xmas 2weeks later the inside screen cracked big the man came to fix it and said the guts were 5yrs old. how many people thought they where buying new tvs only to get 5 yrs old tvs i got a reader book from them the thing just stopped working we paid to send it back they sent the same one back to us saying nothing was wrong with it now my junk camera justed stopped working canot wait to see how they rip us off on this will never give then another penny and will badmouth them to everone i know for as long as i live this ripoff company should be shut down now.
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#227311 Review #227311 is a subjective opinion of poster.
Location
Chickasha, Oklahoma
Loss
$800
New Reviewer

I ordered a computer on Christmas Day via online (had to due to customer service wasn't there). The estimated delivery date was Jan 6th. I kept checking my account online to see when it was shipped out. It stated contact customer service. I did The rep stated that...
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#214903 Review #214903 is a subjective opinion of poster.
Location
Slidell, Louisiana
New Reviewer

HSN Gateway Laptops

I purchased 2 Gateway Laptops and opened an HSN account to do so. As a single income parent with 2 teenagers, this purchase wasn't taken lightly. I specifically bought these for my kids to do their homework. When it was discovered after 90 days that ALL of the Microsoft etc. that was supposed to be FULLY LOADED AND NOT A TRIAL, was INDEED a 90 DAY TRIAL; I complained. I was told that I would have had to complain within 30 DAYS! Well, when HSN makes ON AIR promises it doesn't keep, may I suggest that HSN MANS UP AND MAKES IT RIGHT! I don't have $1500.00 to throw away but, apparently HSN doesn't care that now I only have 2 expensive internet laptops. It will cost me HUNDREDS to purchase and install the programs that WERE SUPPOSED TO BE ON MY LAPTOPS! HSN tells me, "We're sorry we can't help you now but, we hope you continue to shop with us in the future." ARE YOU KIDDING ME? my SUGGESTION TO HSN IS THAT YOU TREAT YOUR CUSTOMERS AS YOU YOURSELF WOULD WANT TO BE TREATED!!!! I am STILL so very hurt by this and I am STILL making my payments for these worthless laptops and ON TIME!!!! I will tell everyone I know and am filing complaints with every one I can. I have been robbed by HSN.
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#891989

I purchased one of these Laptops have had nothing but problems. HSN will do nothing to help,Gateway was also a waste of time.

STAY AWAY FROM HSN the products they sell are defective.

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#318920

It's amazing that someone as smart as you profess to be, actually spends so much energy trolling through sites like this to attack people who have had a bad experience with the company you claim to work for. Have you nothing better to do?

When you know nothing about someone or a situation, you feel it's okay to go slam someone? Who didn't raise you with enough love to make you feel like you had to utilize your day trying to hurt strangers. It's a truly sad representation of who you are. I realize I am a small fish in a big pond.

Tell me something new Sherlock. I'm doing fine without HSN and I know HSN doesn't give a rats butt about me. I already said that in my complaint. No news flash there.

As a consumer, I have the right to complain when I feel I have been wronged. It's really none of your business. Maybe you should find some friends and make a life for yourself rather than wasting any more time being ugly to people who have no effect on your life. I'm sure your stocks will continue to rise.

How awesome for you! You can go back to beating your chest now.

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#318770

You clearly don't know jack. Get smart.

We get *** like you daily. It's so much fun though getting to come on here and bad mouth you, as it doesn't put my job in jeopardy. Hooray!

Lol you think you can contact Mindy. You're dreaming sir/madam. Best you'll get is a VP of CS or Sales. Which at HSN is a very low ranking. Your whiny, useless blabber will go nowhere, and your voice will not be heard.

We appreciate it when *** like you no longer shop with HSN. The business is booming. A few disgruntled illiterates wont make any difference.

The price of my stocks will continue to rise.

Have a nice day.

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#318420

And thanks "Paul" - this is another piece of "customer service" I can print out and send to HSN. This time, I am sending all my documentation and this email to one of the management team.

Ms.

Grossman or Mr. Soloman to start.

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#318386

Hey Paul at HSN, You're the god dang EF up!

I have a printed sheet SHOWING IT WAS SUPPOSED TO BE FULLY LOADED - go back and watch the video on it - if you work there - and you'll see the hostess proclaim that this is the FIRST TIME HSN HAS EVER HAD A FULLY LOADED LAPTOP! So *** of Paul.

You're name must really be Richard because you seem like a *** to me.

Go ahead - keep talking about *** you know nothing about. Makes you feel important.

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#318252

Read item descriptions a bit better next time..

Hsn DOES NOT, sell "fully loaded" laptops w/ windows office. It's always a trial.

I would know, I work there..

You're a god dang ***.

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ID
#212382 Review #212382 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$1500