Unclaimed
Home Shopping Network
Reviews and Complaints
90.4K
CLAIMED LOSSES
285
TOTAL REVIEWS
46.3K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Net Promoter Score (NPS)
34
high
NPS
-100
100
- 67% Promoters
- 0% Passives
- 33% Detractors
Home Shopping Network's estimated NPS of 34 considered to be high. 67% of users would likely recommend Home Shopping Network to a friend or colleague.
Customer Satisfaction
Home Shopping Network Reviews
What a light-what a joke!
purchased two of these lights, pleeeeeeeease don't waste your money, they don't work, won't hold a charge, even had maintenance man take a look, he didn't have any success in getting these pieces of chinese plastic junk to work, don't buy from from info commercial or hsn neither will make it right, go buy yourself some good flashlights at least they will be reliable and won't cost you a fortune in electricity charging them for failure, those HSN pitch hosts should be proscecuted for all the lies and misrepresentation and taking poor peoples money so they can brag about their expensive vacations on the air
ID
Loss
$75
WHAT A LIGHT=NO LIGHT
TOTALLY WASTED MY MONEY FOR WHAT A LIGHT FROM HSN, RECENTLY HAD POWER OUTAGE THESE LIGHTS DO NOT WORK, THEY WERE CHARGED PER INSTRUCTIONS, WHEN TURNED ON THEY GAVE A BRIGHT FLASH AND THAT WAS IT, NO LIGHT, READ INSTRUCTIONS AND THEY WERE CHARGED PER INSTRUCTIONS-------DON'T WASTE YOUR MONEY ON THESE PIECES OF PLASTIC JUNK FROM CHINA AND HSN AND WHAT A LIGHT WON'T REPLACE OR REFUND, I THOUGHT HSN WAS A RELIABLE COMPANY AND STOOD BY THE PRODUCTS THEY SOLD, THESE PITCHMAN (HOSTS) GET PAID BIG BUCKS TO STAND THERE AND LIE WITHOUT A CONCIOUS AND THE INFO COMMERCIALS FORGET IT, ALL JUNK PLUS THE HIGH COST OF SHIPPING
ID
Reason of review
Damaged or defective
Loss
$70
Samsung smart phone
Purchase samsung smart phone from hsn. Phone lost sound after 30 days.Samsung would not repair it and Tracfone which supply phone service was too *** to understand how to fix it.sound would come on if shook it for a second.I had purchase a 2 year warranty and since my wife dropped the phone while trying to get the sound-They said they would send a check but not replace the phone. I still haven't got the ups mailing label to return the phone. HSN refused to even talk to me and said it was not their problem.They later contacted me to resolved the problem but never got back to me after the first visit to replace the phone.All a big SCAM. They all got their money and the *** with me.I'm stuck with a smart phone with no sound.
ID
Location
Brandon, Florida
Loss
$147
New Reviewer
Bad phone, Bad HSN, Bad T-mobile, Bad Samsung: No Accountability!
Saw what I thought would be the perfect deal for me: the Simple Choice calling plan from T-mobile, a Samsung Galaxy S2 on flex-pay, no contract, just month-to-month prepaid. Perfect! I also purchased HSN's Protection Plus Plan. "Protection" my foot! "Plus" what, I don't know! That was in June 2013. The phone has been a little buggy since i got it, slow to follow commands, closing apps at will, not following the settings i set, basically has a mind of it's own. It got worse and worse until finally it was UN usable. Lousy T-mobile coverage didn't help; I'm in California, not outer Mongolia, for crying out loud! So I call HSN, who says THE FIRST YEAR IT'S UNDER WARRANTY, CALL SAMSUNG, and they gave me a number to call. I try to call but the phone won't do it, so I go to bed and try again the next day. I get through and explain the problems I'm having. THEY tell me to take it to Best Buy and get the soft ware upgrade; I am a town away from the nearest store and I don't have transportation. Then they say log onto Kies from my desk top to get the upgrade; I do not HAVE a landline in my home, hence no Kies. It's at this point that I tell the rep that I've had Droid smart phones before and that the problems I've been having are not fixed with upgrades and or trouble shooting, I will need a new phone. The phone is only four months old and, incidentally, is now paid for. THEY tell me to call Protection Plus. Protection Plus tells me they won't do ANYTHING for me for a year so i might as well call Samsung back, get a ticket number and send the phone for repair. I learn that i will have to send this phone back to them FOUR TIMES before they will send me a new phone. Add to that that it will take TWO WEEKS to get it back. Shipping label? They will ONLY email it to me, will not mail it, I have to print it out [I don't have a printer], package it in a specific way in a box I have to procure, and send it out by UPS. I asked my daughter, who lives in a different STATE, to print it out and mail it to me, which she did. So, for a four month old defective gs2, and *** coverage from T-mobile, I jumped through some MAJOR HOOPS to be without a communication device,living in the boonies, for TWO WEEKS, to get the same defective phone back. I will never order anything from HSN again, and my esteem for Samsung and T-mobile have cooled to the point where I may sever any business with then in the future, and I will definitely not recommend them to anyone else. Thanks for nothing, you guys. This is not the way to keep and grow a customer base.
ID
Location
Stafford, Texas
Loss
$300
Miss communication
Regarding the trac phone ur sales people give different info 1. What is 1$7 a month? 2.Some say it last for one year, some say 90 days ? 3. Can you carry on you left over minutes AND For How Long? They need to be informed, they jump from subject to subject and will not finished her first thought. It is so hard to send youa complaint. Please try to train them better I am sure there are no hidden costs. I have to always to call twice or three times to understand the features so we don't have to return it back I thank you
ID
New Reviewer
Hsn scam
i oredered two samsung phones from HSN on flex pay. They held my phones on hold for days and no one ever called or emailed me to let me know what was going on. I decided to check my pay pal account and saw i was charge 10 times for that phone. In which al the transactions were pending. When i tried to get answers about it everyone gave me te run around and told me o many different stories while my money still was just floating in the air. long story short i had to open up a claim and than paypal refunded me.
ID
Loss
$484
No power will not turn on
Charged labtop overnight. Browsed through screen flash low battery. Plug in not getting power. Homework do I cannot get done. You got my money your product not working. Call customer service talked to Marathi(gwsi16008) very rude he said it will be 3/5business days before I get a new adapter if that's the problem. I have 3 assignments due Wednesday with research. I am not pleased with this order at all.plus you have me on hold for hours and no one speaks English well. Now my bloodpressure is up. No happy. Hate doing business with your company. I will not recommend anyone to use you!!!!!!
ID
Location
Magnolia, Arkansas
Method of payment
I have and have had an HSN card for a very long time. When placing an order on the automated system, HSN arbitrarily and automatically uses the LAST CARD USED for purchase WITHOUT ASKING IF THE CUSTOMER WANTS TO USE THE HSN CARD!!! What's the sense of having an HSN card when the company uses the last credit card that was used WITHOUT ASKING THE CUSTOMER IF HE/SHE WANTS TO USE THE HSN CARD. Other shopping networks, ON THE AUTOMATED SYSTEM, asks the customer if they want to use the company's credit card and if the customer is at their limit, the automated system comes back to the customer and says, "I'M SORRY, WE WERE UNABLE TO USE YOUR QVC CREDIT CARD, WOULD YOU LIKE TO USE THE OTHER CARD THAT IS ON FILE?" i think this policy is just a lazy way of making the sale without regard to the customer's wishes. What gives HSN the right to automatically use a credit card without alerting the customer that they are going to do that?
ID
Location
Chicago, Illinois
HSN terrible customer service
My sister bought me a No NO for Christmas and after using it for the required six weeks I found the product just does not work as easily or effectively as advertised. When I contacted HSN customer service on 2/28/13 they told me there was nothing they could do as it was past the reutrn date of 2/2/13. This was my first time shopping with HSN and it will be may last. An expensive lesson to learn. I shop at QVC all of the time and they have EXCELLENT cutomer service. They will get all of my business in the future.
1 comment
ID
Location
Syracuse, New York
Loss
$260
I purchased a 32" GPX TV and it arrived broken.
I spoke to a customer service person and was iddediately rererred to GPX manufacturer. GPX requested that I email pictures of the TV. I emailed nine pictures and was told that none was received. They also told me that it would take 24 hours for them to get the email. HSN reps were also playing games. They would put me on hold for a lengthy period of time, only to return with a phony person from GPX. I shopped with HSN for many years, made many purchases, and referred numerous other consumers who subsequently made large purchases. I am so appalled by these actions that I will vow NEVER to shop with HSN again. I will also let everyone I know how I was treated and that NEVER shop with HSN.
ID
Location
Humble, Texas
Loss
$411
New Reviewer
Over 1 week waiting for return label on defective audiovox
Received defective audiovox..placed 2 calls to return product without any results. This isn't my first time as an unhappy customer but I decided to try again. Your reputation is on the line. Please get it right...I will be more cautious from here on. I have purchased rugs in the past that were in horrible condition....only to find that I had to go through the manufacturer who was not willing to back their product...I took a $300 loss. I thought I was done with hsn at that time? I was genuinely hurt because hsn is the one I trusted!
ID
Location
San Diego, California
Loss
$107
Did not notify me they cancelled my order
I ordered the kindle package they were advertising on March 9, 2013. I had my put son's address in another state as the mailing address. Received email conirmation that had order had been received and was due to ship later in March. I checked my acct almost daily and on March 15 to see if it had shipped and they had canceled my order. I called billing and they claimed they left a msg at an old phone number for me to call to confirm my son's address was an approved address. I had updated my phone # on my acct but they apparently hadn't bothered to update their system. I told the guy I had more than one form of communication listed on my acct & he said they could not email. I told him they could have emailed me to ask me to call them if they didn't want to give reason, they could have sent me some kind of msg on my HSN acct or they should have flagged the address immediately when I was placing the order to let me know they had questions about it. He claimed they don't know if emails are safe and only send out shipping info via email. I told him then they don't know if they are emailing the right person the shipping info if they are going to claim emails are not safe and someone could be watching my house and get my package when it arrives if they don't trust emails. For all he knows, since I called in on a different phone number than what they had listed, how did he even know he was really talking to me? When I asked him to send product to my house, he claimed it was too late because they had sold my item. How can you sell the item when you announced on March 11 the item was sold out and you didn't cancel my order until the 14th or 15th? If it was "sold out" on the 11th, then no one could order on the 14th or 15th? The flex pay amt is still showing as pending on my card so they have not refunded me so far.
ID
Location
Knoxville, Tennessee
Loss
$75
New Reviewer
Remote control loss of control
On my Comcast HD Channel for HSN #804, if you stop on this channel for more than 1 second you lose control of the remote. It will not allow you to switch to another channel. Your channel selection buttons holding down the freeze and do not operate. By trial and error I found that by holding down the up/down channel button for 4+ secs. it overrides systrem. When I called Comcast, an agent said that it was a transmission problem & they would check it out. HSN you lost a shopper! This should a concern for the Fedal Trade Commission to investigate
11 comments
ID
Location
Mount Laurel, New Jersey
Do not order from them!!! They charge for return and exchange
I'm NOT happy! I ordered a twiggy woven pink tunic in small, but couldn't fit it. I wanted to do an exchange and get a smaller size ( xs), but instead of an exchanged they return it and charged me a return shipping. Now, they want to charge me for the return shipping and charge me for another shipping to get the new tunic to me. $10 is not much, but it's not ok. Do not order from them. They will charge you for return and exchange...QVC is a much better company. NEVER again. X x x x x x
6 comments
ID
Location
Bellingham, Washington
Loss
$10
BUYER BEWARE HSN
I purchased a Pro form elliptical/recumbent bike for my husband, who had a very serious illness that left him needing physical therapy on a daily basis. It was ordered as a gift. The offer included free shipping. When it arrived, before it was even out of the box, it was determined that my husband would not be strong enough to use it. I called HSN to arrange return and they are charging me $100 up front to return. They are charging me 1/4 of the cost of the item to return it! I have tried to talk to them but keep running into dead ends. The first person I spoke with quoted a $75 to return. I have arranged to return it but at the updated $100 fee. I was told the other quote was wrong. I will not get my refund until - whenever they get around to it, I guess. I am extremely unhappy and feel ripped off. I will never use HSN again and everyone should be very careful using them.
1 comment
ID
Location
Kalamazoo, Michigan
Loss
$100
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Home Shopping Network
I had an issue trying to return something too but they took care of it. You should email them at socialmobileservice@***.com and see if they’ll help you.