Home Shopping Network
Reviews and Complaints

I ordered a tracfone through HSN and was not informed you had to activate the phone within 60 days in order to receive the 1500 minutes we were promised as a bonus. I was using up the minutes on my old cell and when they were finished I called to activate the new phone. I was informed that the promotion period for this phone had expired. According to the date on my order slip it was July 1st,so this should've been within the 60 day range anyway,but I didn't receive the phone until probably the 7th of July. The bottom line is I was not informed of this by the host and presenter and that was a valuable piece of info to omit. I called and received the automated system(at simplywireless)and someone should get back to me on Tuesday. I'm not holding out too much hope for satisfaction but will write again if by some miracle I get it. HSN customer service is usually very helpful,so I might try them-although judging from other reviews they didn't seem to be helpful in this case.

I purchased a Nextbook Tablet computer from HSN.com in March of 2012. Just after the 30-day mark, this product became non-functioning to the point that it can now only be used as a glorified alarm clock - the only thing it actually does reasonably well. Web browsing is unreliable, slow, and shuts down unpredictably, returning to the tablet's home screen. It does NOT run Android apps, but instead uses something called "GetJar", which offers only cut-rate apps, many of which don't even run on the tablet. You cannot use it to watch movies, and even the main function it is SUPPOSED to be used for - reading books - is nearly impossible. It doesn't support any of the major eBook formats - only its own, very limited library. Emails are another issue entirely. I have 3 email accounts I need to check regularly, and one of them has several hundred emails stored in folders outside the inbox. When I attempt to open my other 2 email accounts, they update normally - but this 3rd email account acts as if someone dumped the entire contents of those folders into the inbox - there are no recent emails, only pages and pages of old ones from the storage folders. I contacted HSN about returning this item, and was told that because I did not return it within 30 days, I would have to contact the manufacturer - NextbookUSA - and that "they'd be happy to help me at Nextbook". I asked about the FlexPay payments I was making on this item ($200) - and was told that I would have to continue paying them while I dealt with the return of the item. So I would be stuck paying for a non-functioning item. I checked the NextbookUSA website - and regarding returns, it said that they would only accept products purchased directly from their site - and only if returned within 15 days. (Are you kidding me?? That has to be the worst possible return policy I've ever seen, short of simply saying "no returns".) So, back to HSN, only to be told, yet again, that they were so sorry about my experience, but they couldn't take it back, and I would be responsible for the remaining payments - and that they hoped I would give them another opportunity to serve me. I don't think so. I'll buy from anywhere *but* HSN in the future. I did receive a follow-up email from someone else at HSN shortly ago, stating that my input was important and that they were forwarding it to the "appropriate department", but frankly, I don't hold out much hope for a solution - more likely just more emails telling me how sorry they are that they can't let me return the defective product they sold me that the product's own manufacturer won't provide support for.

I purchased a treadmill from hsn in march 2012 I contacted them to tell them the treadmill was not working and I told them I wanted to return it the guy tells me good thing I called because I had it for 26 days and after 30 you can't return it. So I waited for truck to come no truck comes.so I call them back they feed me this line of bs claiming oh we never got a call from you (it was my imagination) and oh yeah mam it's now over the thirty days so you can call the warranty company I have a 600 dollar treadmill it doesn't work it never did by the way not that I have to explain myself but I didn't open it right away because I delivered my daughter whom was in the Nicu so I had more important things going on than to worry about a treadmill. So to this day I'm getting notices from not paying I paid 150 last month because I didn't want it on my credit but treadmill does not work waste of my money do not buy from hsn

I purchased 3 items in January on HSN and used my credit card and opted to use flex pay. In February my credit card company mailed me a new credit card with new numbers on it saying my account was compromised. In the mean time HSN tried to bill the 2nd payment that was due. I got a letter saying that they were unable to bill my credit card. I immediately mailed them a payment for the total of the 2nd payment and a week later I mailed them the third payment early. Paying the bill in full early. I called in May to order something else and was told that my account was in collections. They said they never got the third payment. I paid them that day on the phone for what they said they were short. I told them I was going to put a stop payment on the other check for $29.98. I then placed my order and they sent the items to me. The sheet set I received was defective and I tried to return it and they said I was in collections again. They tried to cash the check they said they never got, and were paid for by my credit card. I shop QVC all the time and never have problems like this. They are going to have a supervisor review this and see what they can do!!!! They need to do better accounting. I now am stuck with their inferior sheet set and they will let me know if there is anything they can do.

I purchased a product (camera pen) which turned out to be worthless. I wrote HSN on how to return this item and received shipping lables from them. I put one inside the return box and one on the outside. Shipped as directed. One month later I had not received either a response or a refund. When I called them HSN claimed that they had no record of receiving this package. I was asked for a tracking number, but, of course, I wouldn't have a tracking number since they sent the return labels and I just dropped the package off at the PO. No proof, no refund. I was out $6o!

I tried unsuccessfully to enter an FPO address online HSN to buy and send Brownies to a Marine in Afghanistan. This is a US Federal Post Office address. When I was unsuccessful I called HSN. After 15 minutes of unbelief I asked for a supervisor who informed me that no they will not mail any packages to our fighting soldiers or any soldier with an FPO address. The HSN policy is not to mail to an FBO post office which is where all fighting soldiers receive their packages. How Un American that HSN will not let me send Brownies to an American Marine fighting for his Country in Afghanistan. Amazon.com has no such problems or restrictins.

i locked my phone by accident but could not get proper service from net10.when we were able to get them,they said the phone was inoperable in other words the phone is no good.we will be sending it back to hsn.wont be ordering from them again.very angry.name of product islg optimus cell phone.its a piece of ***.im mad mad mad mad.have to be without acell phone now for five days try that for a week when you need to keep in contact with family @ friends plus job.so once again im pissed.

I have been a small time custom& had ordered products...even waranties! I ended up critically ill and I am being suied for items I never recieved and as soon as I was well enough to even speak....i wazcalled a liar and a theif 4 not paying for items that I have willingly taken from them without ever paying for the items that I am a no good dirty lazy lying theif!Apparently no one has to sign for the boxes I get off myI explained that the social worker from the hospital route several letters to let them know that I would not be at the home! But im still at fault??????

I have ordered righteously from HSN and hve ALWAYS paid for all my purchases for over 10 years and i ordered a all in one computer last night and they took out the $177 first payment and called me and thanked me for my order an then today they called me and told me that they will not except the flex pay on my order an i had to pay entire amount if i still wanted my item! WELL...that *** me off for ONE they DID NOT tell me the REASON WHY the CS person kept saying r u paying the full amount or NOT...!! I told them i have ALWAYS paid WHAT IS THE PROBLEM!??? Still the CS person wouldnt give me a REASON so I told the CS Person i NO LONGER WILL SHOP WITH HSN AND I WILL BE LETTING OTHER SHOPPERS KNOW HOW I WAS TREATED AFTER BEING A LOYAL CUSTOMER!

I bought 2 phones from Tracfone on HSN. For almost a month I've been trying to get them activated and get my promotional minutes. I can never get anyone on the phone and when I do get a real person they barely speak English and they put me through a half hour of putting codes in the phone. They then say everything should work in 24 hours. I wait 2 days nothing happens and I start all over again. Now I get a recording that my promotion has expired and I can not get a person on the phone.

Read letter about HSN Ms. Mindy Grossman CEO HSN Dear Ms. Grossman: This letter is to complain about, not only product but also customer service I recently received from HSN. I purchased a PROFORM SPACE SAVER ELIPTICAL TRAINER for $500.00 based on watching a presentation where the host and representative from PROFORM touted different advantages of the machine. Never mentioning that it took 2 men 2 hours to assemble it. When the box arrived I opened it only to find there were about 100 different pieces. I am not exaggerating. This is when I first called HSN and complained. They said they would credit my account $100 for assembly. I called ICON and found out it was $169 for assembly. Only to find out afterwards HSN had just reduced the price of the machine. The company Fitness Concepts, Chris showed up at my home alone. Even though the directions clearly state 2 people 2 hours for assembly. He put together the machine then when I complained about resistance and a rickety feeling told me it was because I had purchased the bottom of the line Proform machine. Now you have to ask yourself do you want to be partnered with a company that uses third party contractors who denigrate the product you are selling? When I called ICON as I was still having problems with the machine I was on hold for 2 hours before I gave up and hung up. It took me 3 other attempts with hold times as long to get yet another company to come out and address the issue. When Abe from Assembly Experts showed up he explained the problem. I AM TOO SHORT FOR THE MACHINE. Since it does not have an adjustable stride a person less than 5'3" would have a problem as the stride is set for a much taller person. A fact your presenters did not bring out. I then reached out to Proform and was sent an email by KATI POWELL asking what she could do to restore my faith in preform. I responded that she could send me a machine with an adjustable stride. Her response. Contact HSN about all returns. I did this and was told by Pamela on the day I requested the return that it was no problem and she was sorry for all the problems I was having. I asked, and make no mistake, knowing this machine was set up about it not being in a box and told me not to worry the manufacturer would issue a freight tag and give me 3 attempts for them to pick it up. Not only in accurate blatantly false. I returned home last night to find 2 damp UPS return tags in a corner of my portico. The instructions were scrawled, "˜please take item to UPS store around the corner or any UPS store". AND the drive had told dispatch he had picked up the item! I called HSN on conference call and asked how I was supposed to drag this machine to the UPS store. UPS told HSN the pickup was for a boxed item under 150 pounds. Really? Really? Not what I was told and questioned when I first asked Pamela, "How do I go about returning the piece of ***?" Please by all means pull the tape on the call. I called UPS and they told me to call HSN. I was transferred to supervisor when the customer service person seemed confused. I finally got through to a Supervisor by the name of DIANA who told me she was "˜sorry' about the miscommunication from Pamela but the item had to be in a box. IN A BOX? I should sit with an Allen wrench at 62 years old with arthritis (thus the need for the machine) and take this apart bolt by bolt. Diana told me it was ICON's choice as to whether it would go back freight or regular UPS (needing to be dis-assembled). You do that much business with ICON and someone cannot contact them for a customer who is totally unhappy and consequently dis-enchanted with HSN? At this point Diana, bless her heart gave up and told me to call the escalation team. Not a toll free number. But I did. Now you have: 1. An angry customer 2. Given incorrect information 3. Given the run-a-round by the manufacturer and now, for all appearances HSN. So what do I now have to do? Call the escalation team. By the way a recording not a live person. Just the ticket. Get the customer so angry the problem has to be escalated then have them call and leave a voice mail! The recording says someone will get back to me in 24-48 hours. Not surprising NO ONE EVER DID! If you review the show on the night I purchased never was this mentioned nor was the fact that it has no stride adjustment and according to the company Proform uses to repair and assemble the machines, Assembly Experts, Abe the technician informed me (on the second trip out by a company to address the problems I am having with the machine) I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am contacting American Express to let them know I am expecting a full refund. At this point I would quote your company's mission statement, but not surprisingly you do not have one. I have been at the above address for close to 25 years and if you check your archives will find I have been a customer that long. This is the first time I have ever written to your company and as you hopefully are thinking right now, "˜must have handled this really poorly to get to this point. You are the CEO I expect you attained that position by not passing the buck and correcting bad situations. I would like to, request a transcript of the show on the night in question. The adage goes, "If I like you I have 10 friends I can tell about your company, if I dislike your company I have 100 friends. Sincerely, Randy

Made a purchase from HSN on the internet and made an error typing the address. I put 1523 instead of 1623 W. Lunt. I purchased under my name and sent to my name. My name is not on the mail box or the door bell. UPS delivered it anyway saying anyone could be in the apartment. I called HSN after getting a message that they were going to re-bill me. I was told it did not matter who's name is on the doorbell they delivered it anyway. They leave it up to UPS and if UPS feels it is safe they can leave a package. They also do not require a signature. This is the one and only time I will shop with HSN. What shipping company leaves packages in Chicago in a court yard building without a signature and they know my correct address. HSN telephone customer service is very condescending and rude. UPS will not leave a package at my address unless we are home one block makes a big difference in their company policy. UPS drivers do not know how to read. I get little post cards from them still saying there is an issue with the address instead of leaving it.

Made a purchase from HSN on the internet and made an error typing the address. I put 1523 instead of 1623 W. Lunt. I purchased under my name and sent to my name. My name is not on the mail box or the door bell. UPS delivered it anyway saying anyone could be in the apartment. I called HSN after getting a message that they were going to re-bill me. I was told it did not matter who's name is on the doorbell they delivered it anyway. They leave it up to UPS and if UPS feels it is safe they can leave a package. They also do not require a signature. This is the one and only time I will shop with HSN. What shipping company leaves packages in Chicago in a court yard building without a signature and they know my correct address. HSN telephone customer service is very condescending and rude. UPS will not leave a package at my address unless we are home one block makes a big difference in their company policy. UPS drivers do not know how to read. I get little post cards from them still saying there is an issue with the address instead of leaving it.