Show reviews that mention
hsn order customer service customer service money item phone credit card card
Filter review
  1. 41 reviews
  2. 11 reviews
  3. 18 reviews
  4. 3 reviews
  5. 5 reviews

Home Shopping Network - Labeled package.

My concern is now you are labeling your boxes for marketing purposes hsn.com but you are forgetting why you are in this business. It is plus to order online for several reasons. Mine is convenience. I am at work and my package is waiting on the porch for any one to pick it up. Packages are left all time in our area this is not the problem. The problem is now your company decides to let everyone know that a new item is in the box from HSN. Can I order with a nonlabeled box. And why must I have to write at least 100 words in order to send this. This is ***.
View full review
Comment
Helpful 0 Not helpful 0
ID
#167259 Review #167259 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Home Shopping Network - Boycott HSN

I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then. We should all boycott HSN!
View full review
Comment
Helpful 0 Not helpful 1
ID
#156506 Review #156506 is a subjective opinion of poster.
Location
Reno, Nevada

Home Shopping Network - HSN Complaints - Acer Netbook

I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal inspector - mail theft). When I told HSN I was also disputing chrages with credit card company - they stated if I did so, I would not be allowed to shop with them anymore -how ridiculous is that statement? I also filed a complaint with Acer, as I feel that HSN's policy severely reflects on the brands they advertise and sell on their network.
View full review
Comment
Helpful 0 Not helpful 0
10 comments
Serge
 #1348212

H.S.N. lost a ring that I sent back.They claim they never received the ring.

Reply
0 0
Anonymous
 #644510

Have you typed in acer into the search there are many complaints about the acer brand of notebook and laptop.

Reply
0 0
Anonymous
 #644504

I just have to say, if you didn't keep your tracking number you will get screwed. USPS and UPS are the bad guys, not HSN.

Reply
0 0
Anonymous
 #480763

The employees are actually barred from writing any reviews unless they have purchased the product themselves - and HSn has no way of finding out that the employees are the ones that wrote it. I AM an employee, and have written more than a dozen bad reviews AND good reviews.

While I admit that some of our products are not good (Acer & Gateway being at the top of the list), we do try to do what we can. And yes, the credit card does suck.

Absolutely. No doubt about it.

Reply
0 0
Anonymous
 #130495

I purchased a set of pots from HSN -ULTRA something or other - they are supposed to have a livetime warranty...the pots are falling apart and when I contacted HSN they told me they do not deal with the manufacturer anymore so it's my problem. What about standing behind what you sell??

And all those positive feed backs about HSN are sent in by employees. This is a *** outfit that sells low quality merchandise.

I just found out the hard way. Hopefully everyone will listen and they will either clean up their act or go out of business.

Reply
0 0
Anonymous
 #127155

ACER LAPTOP ALACAKLAR BİR KEZ DAHA DÜŞÜNMELİ

ACED DÜNYANIN HER YERİNDE KÖTÜ BİR FİRMA 06.11.2009 TARİHİNDE TÜRKİYE İSTANBUL BOSTANCI VATAN BİLGİSAYARDIN ALMIŞ OLDUĞUM ACER 5738G MODEL laptop"un POWER

ŞARJ GİRİŞ YERİNDE PROBLEM OLDU ADAPTÖRÜN

JAKINI BİLGİSAYARA TAKINCA JAK ÇIKIP DURUYORDU BİRDE TEK BİR

TUŞU SÜREKLİ YERİNDEN OYNAMAYA BAŞLAMIŞTI BUNUN İÇİN 15.03.2010

GÜNÜ ACER SERVİSE GİTTİM CİHAZI BIRAKTIM BUNUN SONUCUNDA

DATAPRO ADLI SERVİS BANA GARANTİLİ ÜRÜN İÇİN FİYAT TEKLİFİ

GÖNDERDİ BU TEKNİK SERVİSE NE HİKMETSE TELEFON NUMARASI

OLMADIĞI İÇİN ULAŞMAK MÜMKÜN DEĞİL ANCAK

ACERİN müşteri HİZMELERİNE ULAŞIYORSUNUZ O KADAR. YAHU BU

KADAR İNSANI SÖMÜRMEYE DAYALI BİR SERVİS ZİHNİYETİ OLAMAZ

BUNLARA GÖRE HERŞEY KULLANICI HATASI BİRDE ARIZA FİYATLARINI

BİLSENİZ ACERİN YANINDAN GEÇMEZSİNİZ.

POWER JAK GİRİŞİ Adet 270,00 EURO+KDV

BÄ°R ADET KLAVYE TUÅžU 58,00 EURO+KDV

TOPLAM 328.00 EURO+KDV

BÄ°LGÄ°SAYARI ALMIÅž OLDUÄžUM FÄ°YATI 1.350 TL

Reply
0 0
Anonymous
 #120517

I bought 10 of those Acer's and have not had any problems, I have been purchasing from HSN for 5 years and I have never had any problems,I have also returned items and received a full refund. I think one of the problems people have is that they do not listen to the entire program on tv or read the information online before they buy items.

Always look for reviews before you buy anything. Also when returning items always get a tracking number from UPS and pay the extra for insurance if the product is a computer or tv.

Always call customer service supervisor and have them set up a return. Follow my advise and you will not have any problems

Reply
0 0
Anonymous
 #120516

You obviously did not read the packing slip that came with the product, if you had and called customer service , you would not have any problems, they would issue you a refund and ship out another computer to you. you need to shop in stores not online or television

Reply
0 0
Anonymous
 #107220

I ordered a laptop from HSN and they said, at the time, they had thousands...well, now they are saying I might not get it as they can't get enough from their distributor. The HSN should be legally barred from advertising products they don't have ready to ship. It's fraud to advertise what they don't have....

Reply
0 0
Anonymous
 #101308

I was also screwed over by HSN. I bought a GPS and returned it with two day delivery through USPS with the pre-printed label they included in the package.

They claim they never got my return either. They also like to misrepresent products on air, that turn out to not really have the features they say they do. I had also bought a lexmark printer through them that *** out 6 months later.

HSN is a joke! I am also contacting the BBB

Reply
0 0
View more comments (9)
ID
#155373 Review #155373 is a subjective opinion of poster.
Location
Reno, Nevada
Loss
$425

I have been shopping with HSN for a year now. I felt I could trust them because the host would tell me that if we ever needed to return an item, just use UPS pre-paid slip and shipping is free? Yeah right! I just learned that they deduct your refund to pay off the...
View full review
Comment
Helpful 0 Not helpful 0
4 comments
Anonymous
 #168800

this must be an hsn site. they will ship to you whether or not you order. shame

Reply
0 0
View more comments
ID
#151321 Review #151321 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$103

Home Shopping Network - Hsn shopping network

I have ordered several times with this co. and have had rotten luck each time. I had ordered a computer with the assistance of a cust rep person and I chose to have 5 value payments but instead the company charged me the full amount causing me major problems with my bank and then would not help assit me and tried to pass me off stating it was a bank issue and that they could not do anything further. Wow and It is rent time too another major headache. These people do not care about there clients!!!!!!!!! I will never shop here again and I suggest that if you are in need of accuracy especially regarding your money BEWARE!!!!!!!!!!!
View full review
Comment
Helpful 0 Not helpful 0
ID
#145948 Review #145948 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$761

Home Shopping Network - HSN STOLE $200 FROM ME

I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package. Then a supervisor told me how sorry they were and they could do nothing!!!
View full review
Comment
Helpful 1 Not helpful 0
ID
#136331 Review #136331 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Loss
$200

I won a computer for the birthday celabration through gateway JOE. there was a slight confusion and there was two people on the testimonial line at one time. I was told by gateway joe that I won a computer that they were giving away for HSN birthday celabration. He...
View full review
Comment
Helpful 0 Not helpful 0
3 comments
Anonymous
 #66030

HSN worst customer service ever! I ordered a item and had it to ship to my PO box, I received a email stating they couldn't mail any longer to my PO box so I then called customer service to have the item sent to my address.

The customer service rep was snotty and just not helpful, so I demanded to talk to the supervisor to get the item shipped to the correct address. I went on line once I saw the email that it shipped, they shipped it to a address I hadn't live at for 6 months. Even though I talked to the supervisor who said she would take care of getting it to my new address, I did the updated address and phone number change on the web site but when I moved, but didn't seem to matter still shipped to old address. Then when I called to say that they shipped it to the wrong address they said they would refund the item and resend one.

HSN did, but little did I know that later they try to rebill the item that they shipped to the wrong address. Then when you refuse they tried to rebill me again, I refused to pay for the item I did not receive, the best part is they left it on the back porch without requiring a signature for the video game I ordered. Yep! They just assume that I would give in to pay and when I didn't since I did not make the mistake they did, they have put a hold on my account to make me pay.

I have talked to another customer service rep Tesha just yesterday, I told what the problem was and her attitude was she wasn't going to argue about the lost game, and that I needed to pay, I told her to put her supervisor on and she refused to I told her I would call back and get another rep and have them connect me to the supervisor. The supervisor got on and did call UPS while I was on hold to see that they did ship the item to the wrong address. Do you think she would admit HSN made a mistake and for the poor customer serive. *** NO!

So don't order anything thru them.

Apparently the cosumer are the ones punished for there mistakes. Unfair company, Lousy customer serive reps...

Reply
0 0
View more comments
ID
#101462 Review #101462 is a subjective opinion of poster.