Unclaimed
Home Shopping Network
Reviews and Complaints
88K
CLAIMED LOSSES
242
TOTAL REVIEWS
38K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Reviews
I ordered 25 different gifts worth about $2000. I filled out each one seperate. I filled out a gift notification form. Many of the gifts went out before I found out that no gift message accompanied the gifts and everyone got a price list as to what I paid for the...
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1 comment
PissedConsumer387812
#387812
Tasha , you right!!!, this *** spent 20$ for all his gifts:)BOOOO
ID
Location
San Diego, California
How can an individual be banned legally from placing orders from a company that has a 30 day return policy on products that the customer is not satisfied with ??? Products that I returned were never worn outside of the home and were always returned in excellent...
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16 comments
PissedConsumer1348200
#1348200
The same thing happened to me.
When any of the hosts gush, "Just get it home and try it for 30 days and return it if you don't like it" every single show, I take them at their word.
The hosts should not be allowed to encourage consumers to "try" their products if a certain number of returns will end up in the customer getting banned. I bought a lot of things over the years and I would love to sue them for being unethical with their selling practices and "return policy."
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ID
Location
Atlanta, Georgia
Service
Home Shopping Network Customer Care
Bad Customer Service!
Two weeks ago I ordered the Toshiba Thrive after viewing it on hsn TV. I placed my order pretty easily. One week later I called the customer service dept. To confirm a delivery date, which would have been n 11/22/11, but when the day came I called them again to find out if it was in fact sent, two c/s ladies I spoke said that my order was not sent and that it got cancelled because they were confused as to the shipping info. And that there were no more tablets left. What the heck!! I was pissed! Never was I told they had an issue when I called them. I was so disappointed! I was so looking forward to my tablet. This would have been my fist order ever placed using HSN, but Never Again! The two C/S women I spoke too kept cutting me off when I was talking and they wouldn't let me talk. The next day I went to Fry's and purchased my Toshiba tablet for less and I was given the Amazon price. All good now! :-)
3 comments
ID
Location
San Jose, California
HSN charge card
Contacting their charge card company is a nightmare! It was the most difficult time I have ever experienced attempting to speak to a person. Their automated phone service did not provide the choice I needed. I called to cancel my card and their only choice to verify the cancellation was to fax it to me but I don't have a fax and I wanted written proof that they had canceled my card. After the third time calling them, I just kept hitting O until a person answered. They said they were aware they had a problem and were going to fix it. That did nothing to make me feel better about all the time I wasted on the phone. I tried to explain to the person that while they do not want to speak to their customers, it is their customers who make it possible for them to be employed.
ID
Location
Indianapolis, Indiana
Hsn (expired) bull lony
Hello Just wanted to take a whirl with being a first time buyer at hsn and purchased a flip cam, so i googeled "hsn.com discount first time customer" and the top result was "HSN Coupons and HSN Coupon Codes at HSN.com". i just wanted to take advantage of the 15% off, for a first time customer! they argue with you and tell you that it has expired last year! (15% off for new customer – first purchase single Item within same order with a max savings of $75. Use Coupon #C56838 at checkout. see details.) then they give you a hard time, its there web site that states"Offer valid 7/1/2011 through 9/30/2011" They can go to H ee double hockey sticks!!! They lost me before I became a CUSTOMER, geesh I wonder why?
3 comments
ID
Location
Roanoke, Virginia
Service
Home Shopping Network Customer Care
Loss
$99
New Reviewer
Hsn sucks
I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I had to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only. I also provided the tracking number that I returned those items but still wfcb took HSN's side. Beware customers using HSN.com and their credit cards. Never buy from HSN
ID
Location
San Jose, California
Loss
$902
New Reviewer
HSN.COM SUCKS!
I order a comuper three weeks prior to my complaint, it was estimated delivery on a friday. Took friday off. Called hsn.com they said it will come on saturday, called later, the said it will arrive on monday. Tried to make arrangements between ups and hsn because i wan not going to be home at that time. Ups tried to gave a solution over the phone, hsn.com had the authority to change dates but would not. Most of the time they (hsn.com) argued with me insted of trying to help resolve the issue. HSN.com customer service sucks!!!!!!
2 comments
ID
Location
Ypsilanti, Michigan
New Reviewer
I buy 10-12 items per day and have to return b'cause of defects or poor packing,wrong item send.They would not refund my money.Instead if you complain,they would block your address and rob you off your money.HSN SUCKS. Never will I buy from HSN.My $1000.00 are with...
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6 comments
PissedConsumer1034665
#1034665
HASN'T had always been Wonderful to me and .you girlfriends. There must be something you're not telling us!!!
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ID
Location
San Jose, California
Loss
$1000
New Reviewer
HSN compared the Nook Color to the Apple Ipad, but it is nothing like the Ipad so I called HSN to find out how to send it back. I called HSN and they told me to pull off the label that was included in my shipment, place it on the box and put it in the mailbox or take...
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3 comments
PissedConsumer462631
#462631
:( oh how i can relate first im sorry 4 jazzy cant imagine having 2 lie n coverup the truth and from where i sit theres alot 2 cover up just 2 keep a job.after 3 bad expieriences in a row in 3 months i find myself glued to the electronics segments watching 4 mistakes misinformation .instead of customer service its more like ignorance the same scripted answer "HSN has a 30 day $$ back guarantee"but u have 2 pay the shipping and get to a ups facility n insure it or get stuck like abbubasgirl when it disappeared. My first purchase was the SAMSUNG GALAXY PREVAIL CELL PHONE W/APPS & BOOST MOBILE I never had a fancy phone & no computer so its all new 2 me after not being able to access the phone company or boost mobile because my order ## was NOT VALID only got recordings to enter ## finally figured out how to navigate HSNs phone 2 talk 2 HUMAN /4 WEEKS later started Boosts plan learning bout internet stuff only 2 find out doesnt do what they claimedNOT CAPABLE OF DOWNLOADING FLASH PLAYER THIS IS A PROBLEM ALOT OF WEB SITES I VISIT NASCAR ARE VIDEO N FORGET MOVIES/ YouTUBE is a joke 30/45 second piece takes 10 minutes if it plays at all the touch screen is unpredictable sometimes not responding at all to movin when not touched n now the speaker phone part not working BOOSTstarts hounding u 10 days b4 due and guess what u start loosing services no bars server times out slooooooow.!!i bought service plan they will give me back what i paid 4 phone ok what bout S&H and the 2 yr. Service contract ANYWAY I BOUGHT THE LEPAN tablet and THE MY GO TV that went back //im typing on tablets finicky key board it goes back tommorow has frozen 30 or more times wow SORRY that felt good they wouldnt let me comment at hsn THANK YOU EVERYONE FOR LISTENING :eek :sigh
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ID
Location
Las Vegas, Nevada
New Reviewer
Sold new tv with 5 yr old guts very pissed
home shopping network what a bunch of greedy people. daughter got flat screen from them for xmas 2weeks later the inside screen cracked big the man came to fix it and said the guts were 5yrs old. how many people thought they where buying new tvs only to get 5 yrs old tvs i got a reader book from them the thing just stopped working we paid to send it back they sent the same one back to us saying nothing was wrong with it now my junk camera justed stopped working canot wait to see how they rip us off on this will never give then another penny and will badmouth them to everone i know for as long as i live this ripoff company should be shut down now.
ID
Location
Chickasha, Oklahoma
Loss
$800
New Reviewer
I ordered a computer on Christmas Day via online (had to due to customer service wasn't there). The estimated delivery date was Jan 6th. I kept checking my account online to see when it was shipped out. It stated contact customer service. I did The rep stated that...
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ID
Location
Slidell, Louisiana
New Reviewer
HSN Gateway Laptops
I purchased 2 Gateway Laptops and opened an HSN account to do so. As a single income parent with 2 teenagers, this purchase wasn't taken lightly. I specifically bought these for my kids to do their homework. When it was discovered after 90 days that ALL of the Microsoft etc. that was supposed to be FULLY LOADED AND NOT A TRIAL, was INDEED a 90 DAY TRIAL; I complained. I was told that I would have had to complain within 30 DAYS! Well, when HSN makes ON AIR promises it doesn't keep, may I suggest that HSN MANS UP AND MAKES IT RIGHT! I don't have $1500.00 to throw away but, apparently HSN doesn't care that now I only have 2 expensive internet laptops. It will cost me HUNDREDS to purchase and install the programs that WERE SUPPOSED TO BE ON MY LAPTOPS! HSN tells me, "We're sorry we can't help you now but, we hope you continue to shop with us in the future." ARE YOU KIDDING ME? my SUGGESTION TO HSN IS THAT YOU TREAT YOUR CUSTOMERS AS YOU YOURSELF WOULD WANT TO BE TREATED!!!! I am STILL so very hurt by this and I am STILL making my payments for these worthless laptops and ON TIME!!!! I will tell everyone I know and am filing complaints with every one I can. I have been robbed by HSN.
6 comments
ID
Location
Austin, Texas
Loss
$1500
New Reviewer
I ordered a tv and placed it on my cc with the 4 payment flex payment option. I had more than enough credit available. I noticed two days later that the same item was now only available with 1 or 2 payment option. On day 3 after I placed the order, I received a call...
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14 comments
PissedConsumer1083035
#1083035
Not to mention that it is illegal to do a credit check without your express consent. Maybe HSN needs to be sued for doing credit checks without a person's consent.
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ID
Location
Haverhill, Massachusetts
New Reviewer
HSN=FRAUD!!!!!!
My order cancelled several times. Several Supervisors gave me several different reasons WHY....they all claimed to fix the problem and still my order gets cancelled even though my $$$ is being held hostage. Total fraud imo - don't bother with these crooks. They couldn't honor their tv ad so apparently making it difficult to purchase the item. Nobody has a clue either at HSN of what is going on. They never notified me after the first time my order cancelled. I was waiting and waiting for my tv (it was a gift I purchased for my two sons)and it never arrived. Finally I called HSN and they said Oh that order was cancelled but they could not tell me why. I spoke with several supervisors several times and they all gave me a different excuse. They then said they would resubmit the order and correct the problem but never did. Waste of 3 weeks and hours on the phone and at the bank trying to get my money released back to me. Stick with QVC....never had a problem with them...ever.
2 comments
ID
Location
Charlotte Amalie, St. Thomas
New Reviewer
Crapy Crapy Crapy Business
On Aug. 20,2010 I called in to purchase a laptop computer. I was told it would arrive on Sept. 1 well it did not come. I called and they said my order was never placed and that computer is sold-out now. I was told that they could give me a $50 credit on my account for 30 days only (woopy do!) and for me to watch HSN and try it again when I seen it advertised next time. They said they would call me in the next couple of weeks if they seen the computer arrive again but that was the best they could do for me. Do they really think I would try again? I might be some dumb but I am not plum dumb! Crapy Service Do Not Buy From HSN Please
3 comments
ID
Location
Dayton, Ohio
Loss
$600
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Dont order through any rewards program because HSN will not confirm your order so you can be credited.I received about 5 excuses,none true,when actually I met all requirements.I complained and now when I log in I cant post to the forums.They only want you to post the happy posts apparently and no bad experiences. I wont be ordering from them again.
Met with a very bad experience with homeshopping...Guys make sure that you have matched the imei of handset with the box if you are purchasing any cellphone from Hs coz Last week I ordered SE Xperia Neo from Hs and they sold me a refurbished set with an unmatched imei box but after wasting my huge time and bal on complaining Hs they gave me a local imei printed sticker box......
Always be leary of HSN, QVC or late night infomercials. They pray on suckers.