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Poor accounting from HSN put me collections

I purchased 3 items in January on HSN and used my credit card and opted to use flex pay. In February my credit card company mailed me a new credit card with new numbers on it saying my account was compromised. In the mean time HSN tried to bill the 2nd payment that was due. I got a letter saying that they were unable to bill my credit card. I immediately mailed them a payment for the total of the 2nd payment and a week later I mailed them the third payment early. Paying the bill in full early. I called in May to order something else and was told that my account was in collections. They said they never got the third payment. I paid them that day on the phone for what they said they were short. I told them I was going to put a stop payment on the other check for $29.98. I then placed my order and they sent the items to me. The sheet set I received was defective and I tried to return it and they said I was in collections again. They tried to cash the check they said they never got, and were paid for by my credit card. I shop QVC all the time and never have problems like this. They are going to have a supervisor review this and see what they can do!!!! They need to do better accounting. I now am stuck with their inferior sheet set and they will let me know if there is anything they can do.
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ID
#322835 Review #322835 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$74
New Reviewer

Ripped off!

I purchased a product (camera pen) which turned out to be worthless. I wrote HSN on how to return this item and received shipping lables from them. I put one inside the return box and one on the outside. Shipped as directed. One month later I had not received either a response or a refund. When I called them HSN claimed that they had no record of receiving this package. I was asked for a tracking number, but, of course, I wouldn't have a tracking number since they sent the return labels and I just dropped the package off at the PO. No proof, no refund. I was out $6o!
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1 comment
#575774

my receipt had incorrect information and customer service manager refused to send a new corrected copy of the receipt (needed for reimbursement reasons), unless i returned the old purchase and reorder using the correct info! now forced to return the item and will lose money on this.

beware of home shopping network. hsn does not value its customers.

ID
#322075 Review #322075 is a subjective opinion of poster.
Location
Chino Valley, Arizona
New Reviewer

HSN will not send Brownies to Marine in Afghanistan

I tried unsuccessfully to enter an FPO address online HSN to buy and send Brownies to a Marine in Afghanistan. This is a US Federal Post Office address. When I was unsuccessful I called HSN. After 15 minutes of unbelief I asked for a supervisor who informed me that no they will not mail any packages to our fighting soldiers or any soldier with an FPO address. The HSN policy is not to mail to an FBO post office which is where all fighting soldiers receive their packages. How Un American that HSN will not let me send Brownies to an American Marine fighting for his Country in Afghanistan. Amazon.com has no such problems or restrictins.
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ID
#315066 Review #315066 is a subjective opinion of poster.
Location
El Cajon, California
New Reviewer

Net 10sucks,took 4 days to get service for phone that we ordered from hsn.

i locked my phone by accident but could not get proper service from net10.when we were able to get them,they said the phone was inoperable in other words the phone is no good.we will be sending it back to hsn.wont be ordering from them again.very angry.name of product islg optimus cell phone.its a piece of ***.im mad mad mad mad.have to be without acell phone now for five days try that for a week when you need to keep in contact with family @ friends plus job.so once again im pissed.
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ID
#313681 Review #313681 is a subjective opinion of poster.
Location
Bellevue, Washington
Loss
$125
New Reviewer

HSN Ripped Me Off and is taking me to court to Blame me!!

I have been a small time custom& had ordered products...even waranties! I ended up critically ill and I am being suied for items I never recieved and as soon as I was well enough to even speak....i wazcalled a liar and a theif 4 not paying for items that I have willingly taken from them without ever paying for the items that I am a no good dirty lazy lying theif!Apparently no one has to sign for the boxes I get off myI explained that the social worker from the hospital route several letters to let them know that I would not be at the home! But im still at fault??????
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ID
#311054 Review #311054 is a subjective opinion of poster.
Location
Madison, Wisconsin
Loss
$300
New Reviewer
It may be cheap but "you get what you pay for." I was given a tracfone ,as a gift, by my girlfriend. It had lots of minutes and triple time when you bought more. However, after at least 6 hours on a different phone to the service idiots and 3 phones later I do not...
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1 comment
#482688

HSN does NOT stand behind their Tracfone products. They won't do anything to help resolve my problem with a problem CAUSED BY TRACFONE, that they can NOT fix.

HSN should just tell them to send me a NEW (not refurbished like they sent me)phone because of the amount of TracFone they sell for them. Terrible business practices.

Not standing behind the customer. Totally disgusted with HSN and TracFone.

ID
#303986 Review #303986 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
New Reviewer

Pure ***

I have ordered righteously from HSN and hve ALWAYS paid for all my purchases for over 10 years and i ordered a all in one computer last night and they took out the $177 first payment and called me and thanked me for my order an then today they called me and told me that they will not except the flex pay on my order an i had to pay entire amount if i still wanted my item! WELL...that *** me off for ONE they DID NOT tell me the REASON WHY the CS person kept saying r u paying the full amount or NOT...!! I told them i have ALWAYS paid WHAT IS THE PROBLEM!??? Still the CS person wouldnt give me a REASON so I told the CS Person i NO LONGER WILL SHOP WITH HSN AND I WILL BE LETTING OTHER SHOPPERS KNOW HOW I WAS TREATED AFTER BEING A LOYAL CUSTOMER!
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2 comments
#667430

HSN checks people's credit. It's bullspit.

Yeah you get flex pay..

after you go through all the trouble of making a purchase and they take a look at your credit. It's just plain wrong.

#506561

You obviously have terrible credit and HSN would not let you go on flex pay because you're shady plain and simple.

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ID
#303367 Review #303367 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$635
New Reviewer

Bought 2Tracfone from HSN can't get though to recieve promotion Can't get minutes put on phone

I bought 2 phones from Tracfone on HSN. For almost a month I've been trying to get them activated and get my promotional minutes. I can never get anyone on the phone and when I do get a real person they barely speak English and they put me through a half hour of putting codes in the phone. They then say everything should work in 24 hours. I wait 2 days nothing happens and I start all over again. Now I get a recording that my promotion has expired and I can not get a person on the phone.
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ID
#296231 Review #296231 is a subjective opinion of poster.
Location
West Islip, New York
New Reviewer

HSN Bad Product Bad Customer Service

Read letter about HSN Ms. Mindy Grossman CEO HSN Dear Ms. Grossman: This letter is to complain about, not only product but also customer service I recently received from HSN. I purchased a PROFORM SPACE SAVER ELIPTICAL TRAINER for $500.00 based on watching a presentation where the host and representative from PROFORM touted different advantages of the machine. Never mentioning that it took 2 men 2 hours to assemble it. When the box arrived I opened it only to find there were about 100 different pieces. I am not exaggerating. This is when I first called HSN and complained. They said they would credit my account $100 for assembly. I called ICON and found out it was $169 for assembly. Only to find out afterwards HSN had just reduced the price of the machine. The company Fitness Concepts, Chris showed up at my home alone. Even though the directions clearly state 2 people 2 hours for assembly. He put together the machine then when I complained about resistance and a rickety feeling told me it was because I had purchased the bottom of the line Proform machine. Now you have to ask yourself do you want to be partnered with a company that uses third party contractors who denigrate the product you are selling? When I called ICON as I was still having problems with the machine I was on hold for 2 hours before I gave up and hung up. It took me 3 other attempts with hold times as long to get yet another company to come out and address the issue. When Abe from Assembly Experts showed up he explained the problem. I AM TOO SHORT FOR THE MACHINE. Since it does not have an adjustable stride a person less than 5'3" would have a problem as the stride is set for a much taller person. A fact your presenters did not bring out. I then reached out to Proform and was sent an email by KATI POWELL asking what she could do to restore my faith in preform. I responded that she could send me a machine with an adjustable stride. Her response. Contact HSN about all returns. I did this and was told by Pamela on the day I requested the return that it was no problem and she was sorry for all the problems I was having. I asked, and make no mistake, knowing this machine was set up about it not being in a box and told me not to worry the manufacturer would issue a freight tag and give me 3 attempts for them to pick it up. Not only in accurate blatantly false. I returned home last night to find 2 damp UPS return tags in a corner of my portico. The instructions were scrawled, "˜please take item to UPS store around the corner or any UPS store". AND the drive had told dispatch he had picked up the item! I called HSN on conference call and asked how I was supposed to drag this machine to the UPS store. UPS told HSN the pickup was for a boxed item under 150 pounds. Really? Really? Not what I was told and questioned when I first asked Pamela, "How do I go about returning the piece of ***?" Please by all means pull the tape on the call. I called UPS and they told me to call HSN. I was transferred to supervisor when the customer service person seemed confused. I finally got through to a Supervisor by the name of DIANA who told me she was "˜sorry' about the miscommunication from Pamela but the item had to be in a box. IN A BOX? I should sit with an Allen wrench at 62 years old with arthritis (thus the need for the machine) and take this apart bolt by bolt. Diana told me it was ICON's choice as to whether it would go back freight or regular UPS (needing to be dis-assembled). You do that much business with ICON and someone cannot contact them for a customer who is totally unhappy and consequently dis-enchanted with HSN? At this point Diana, bless her heart gave up and told me to call the escalation team. Not a toll free number. But I did. Now you have: 1. An angry customer 2. Given incorrect information 3. Given the run-a-round by the manufacturer and now, for all appearances HSN. So what do I now have to do? Call the escalation team. By the way a recording not a live person. Just the ticket. Get the customer so angry the problem has to be escalated then have them call and leave a voice mail! The recording says someone will get back to me in 24-48 hours. Not surprising NO ONE EVER DID! If you review the show on the night I purchased never was this mentioned nor was the fact that it has no stride adjustment and according to the company Proform uses to repair and assemble the machines, Assembly Experts, Abe the technician informed me (on the second trip out by a company to address the problems I am having with the machine) I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am contacting American Express to let them know I am expecting a full refund. At this point I would quote your company's mission statement, but not surprisingly you do not have one. I have been at the above address for close to 25 years and if you check your archives will find I have been a customer that long. This is the first time I have ever written to your company and as you hopefully are thinking right now, "˜must have handled this really poorly to get to this point. You are the CEO I expect you attained that position by not passing the buck and correcting bad situations. I would like to, request a transcript of the show on the night in question. The adage goes, "If I like you I have 10 friends I can tell about your company, if I dislike your company I have 100 friends. Sincerely, Randy
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3 comments
#1106718

Seems like they bent over backwards to try and help..heck, I recently purchased a imcumbent bike from sears and had to have someone put it together. .gears and all..sears or the company would send someone out...wow..and of course you need to take apart and reboot to ship..even as freight. .yikes..hope your 100 friends have more common sense

#515258

First of all why in the world would HSN ship an already put together piece of fitness equipment? Do you realize the size of those machines and how much room they take up in those freight trucks?

Also why didn't you think to ask these questions about putting together the machine or what specifications does the person need to be to use it? You're the consumer make a smart decision and do your research. Take responsibilities for some of actions you could of taken to avoid this.

The hosts only have so much time to talk about a product and cannot cover everything. They already provide more info than what you would get at most retail stores that don't specialize in fitness equipment alone.

#433228

I worked at HSN a while back. One thing that used to have the CSR's pulling their hair out is the claims made by the sales personnel on the TV.

It is sad that in this day and age, HSN still uses used car sales techniques.

Your item was probably shipped directly from the manufacturer.

They are the ones who should have made things right for you. They could have provided a box, etc, but it seems like no one cared. At the time I worked with HSN, we sold Gateway Computers, and the same issue was had with them.

They shipped the items directly and directed all calls to HSN.

Also, you have no idea how badly the HSN customer service agents are treated by the company. I know this is not your problem, but they are harassed and intimidated on a regular basis.

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ID
#295150 Review #295150 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

HSN

Made a purchase from HSN on the internet and made an error typing the address. I put 1523 instead of 1623 W. Lunt. I purchased under my name and sent to my name. My name is not on the mail box or the door bell. UPS delivered it anyway saying anyone could be in the apartment. I called HSN after getting a message that they were going to re-bill me. I was told it did not matter who's name is on the doorbell they delivered it anyway. They leave it up to UPS and if UPS feels it is safe they can leave a package. They also do not require a signature. This is the one and only time I will shop with HSN. What shipping company leaves packages in Chicago in a court yard building without a signature and they know my correct address. HSN telephone customer service is very condescending and rude. UPS will not leave a package at my address unless we are home one block makes a big difference in their company policy. UPS drivers do not know how to read. I get little post cards from them still saying there is an issue with the address instead of leaving it.
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4 comments
#1106721

It's not the 190's anymore...lololol don't matter if cookie monster name is on it..you can't be seripus

#504667

Misty, I agree I made the original mistake. BUT MY NAME IS NOT ON THE DOOR BELL AT THE OTHER ADDRESS AND I DID NOT GIVE UPS OR HSN A RELEASE TO DELIVER IT TO ANYONE BUT ME.

I would not be complaing had the package been sent back and I was out the shipping fee. This is just an example of people being lazy and not giving 100%.

I cannot do a job like that or trest another human being that way. How do I know that UPS just did'nt take the package home or sold it on Ebay.

#504056

I agree when I followed up on a call they told me I never called prior to that

#424136

People with different last names reside at the same address...it happens. Your mistake...not theirs

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ID
#294951 Review #294951 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

HSN

Made a purchase from HSN on the internet and made an error typing the address. I put 1523 instead of 1623 W. Lunt. I purchased under my name and sent to my name. My name is not on the mail box or the door bell. UPS delivered it anyway saying anyone could be in the apartment. I called HSN after getting a message that they were going to re-bill me. I was told it did not matter who's name is on the doorbell they delivered it anyway. They leave it up to UPS and if UPS feels it is safe they can leave a package. They also do not require a signature. This is the one and only time I will shop with HSN. What shipping company leaves packages in Chicago in a court yard building without a signature and they know my correct address. HSN telephone customer service is very condescending and rude. UPS will not leave a package at my address unless we are home one block makes a big difference in their company policy. UPS drivers do not know how to read. I get little post cards from them still saying there is an issue with the address instead of leaving it.
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2 comments
#469588

Seriously are you joking., You entered in the address wrong and somehow it's HSN's fault..? There could be a million people living at that one address,, and no way to verify who does or doesn't live in your home..

It's also Not ups's fault that you don't know your own address..!! grow up and take responsiblity for your own actions..

#469586

This isn't fault on HSN's part. UPS delivers to the address that was entered on the order, which as ou state was wrong.

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ID
#294950 Review #294950 is a subjective opinion of poster.
Location
Chicago, Illinois
My daughter and I each purchased a Everly Brothers portrait from HSN and sent once in a lifetime photos in to be retouched, etc. Each size was expensive. The portrait company went out of business, we never got the portraits , HSN refused to give us our money back and...
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1 comment
#435011

I also had the same experience with the Everly portrait, however I'm not giving up without a fight! I plan to contact the BBB, the ICC and go to small claims court if necessary.

Shame on HSN for not taking responsibility for their products. They agree that I paid for the product and did not receive it, but they refuse to give my money back.

ID
#292663 Review #292663 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$400
New Reviewer

HSN Back Orders

This is the second time I ordered Andrew Lessmans Vitamins on HSN only to have them back ordered. They don't contact you about the back order they just don't ship them. I never had a problem like that with QVC. Andrew himself said on the air they would take vitamins from the 30,60 count bottles to make sure he could deliver the 300 count bottle. So I ordered the 300 count bottle two weeks later I looked on HSN site only to see it back ordered. The cost is rather high as well. I just won't shop with HSN or Andrew Lessman.
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ID
#292401 Review #292401 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania
Loss
$65

GOOD BYE HSN- Quality & Customer Service are NOT THERE!

After shopping with HSN for the last 6 years and spending well over $15K with them, I'm fed up with poor quality, poor fit and now, a pattern of loose stones in rings and poor quality all the way around, REPEATEDLY. FORGET customer service- they are rude and don't care!! They actually try and 'upsell' you a "WARRANTY" for about 10% of the cost of the item. SO, if you wear the ring a month after you receive it and the stone almost falls out and you haven't purchased the warranty, THEY DON'T CARE. Shocking, really! Take your online shopping business to QUALITY RETAILERS with great customer service such as QVC, LL Bean, Lands End, and even ShopNBC (Great jewelry quality!) I HATE HSN. You know what they say,
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ID
#288735 Review #288735 is a subjective opinion of poster.
Location
Hendersonville, North Carolina
New Reviewer

HSN does not care if your product does not last a year

We purchased a 60" Misubushi TV last year the picture went out already and we have not used it very much because we have a TV in our bedroom the sound also is in and out So now we are stuck with this and out alot of money I called customer care they did not seem concerned referred me to another number they said that there was nothing they could do. DO NOT PURCHASE THEIR TV'S. I purchased a Flat screen from Target 7 years ago for our bedroom and it is still working good. So please do not waste your money on their junk....the customer service did not even apologize. After you purchase something they are done with you when they get your money
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ID
#281174 Review #281174 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$1600