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Do not order from them!!! They charge for return and exchange

I'm NOT happy! I ordered a twiggy woven pink tunic in small, but couldn't fit it. I wanted to do an exchange and get a smaller size ( xs), but instead of an exchanged they return it and charged me a return shipping. Now, they want to charge me for the return shipping and charge me for another shipping to get the new tunic to me. $10 is not much, but it's not ok. Do not order from them. They will charge you for return and exchange...QVC is a much better company. NEVER again. X x x x x x
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6 comments
#764277

I'm sorry hsn you have lost a paying customer for over ten years , you have always cleaned up your mistake , I don't like that you treat me like I'm just a first time customer , Steve that works in the hospital with all the nurses will let them know of you and for me in the dental will do the same ,

#764275

Hurts that when you call they back track like they don't know what's going on, I was not the one the phone with you

#764289
@Sanford Xwy

So I miss spell now you make fun of me now

#764273

I ask for flex pay, they charged my account for the all payment, that cost me with my bank27 dollars . I called them, they put a credit for 24 dollars on a in house put they ask if it wanted to apply ply it for credit for 24 dollars I gave it back and gave them four more dollars on top of all that , let's faking just say. That something that should have cost me 198 dollars cost me at this just there first payment 285 dollars

#739395

This HSN channel "problem" has been happening to me also, but only when I am watching on my HD DVR box. All my other cable converter boxes are just fine and it does not happen with any other channels. this is not a "transmission" problem in any way, that is a lie by Comcast. What we have are is a case of collusion between Comcast and HSN and as a result the Consumer is screwed.

Some how, Comcast's or HSN's very own "Geek Squad's" have figured out a way to temporary disable the Viewer's ability to change channels via their cable box's remote control when ever they enter the channel number for HSN. There is no way is scam can be legal, at the very least it most be breaking some type of Consumer protection law and dare I say , could it be against our constitutional rights? They have taken away our freedom to chose the channels we want. Not that our founding fathers had the foresight to envision the creation of any type of electrical invention when they were writing the constitution.

I do plan on contacting the all levels of government and the contact all regulatory agencies and file my complains...We should all do this, so We can show Comcast and HSN that they can not be allowed to this. Is HSN that desperate for viewers?, that they need to "trap" unsuspecting members of the public, in hopes that they can be brain washed into buying *** that they sale on their channel.

#594003

Almost all companies charge for you to return an item. I haven't had trouble with either HSN or QVC.

That being said I don't order very much from either place. I think they are both overpriced.

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ID
#375363 Review #375363 is a subjective opinion of poster.
Location
Bellingham, Washington
Loss
$10

BUYER BEWARE HSN

I purchased a Pro form elliptical/recumbent bike for my husband, who had a very serious illness that left him needing physical therapy on a daily basis. It was ordered as a gift. The offer included free shipping. When it arrived, before it was even out of the box, it was determined that my husband would not be strong enough to use it. I called HSN to arrange return and they are charging me $100 up front to return. They are charging me 1/4 of the cost of the item to return it! I have tried to talk to them but keep running into dead ends. The first person I spoke with quoted a $75 to return. I have arranged to return it but at the updated $100 fee. I was told the other quote was wrong. I will not get my refund until - whenever they get around to it, I guess. I am extremely unhappy and feel ripped off. I will never use HSN again and everyone should be very careful using them.
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1 comment
#742109

YOU ordered it! Hsn is not responsible for your husbands inability to use it.

Shipping is free TO you not back FROM you. Your sense of entitlement is wrong. You got what you ordered, and should be liable for return shipping.

YOU made the wrong purchase. Not HSN'S fault.

ID
#373889 Review #373889 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Loss
$100
New Reviewer

No reliable company big delays in urgent shipping lot of lies

worst company ever! slow shipping and plenty complications to place an order NO RELIABLE company! I bought two Lulu Guinness clutches which I need for new year party on x-mas eve very soon i realize it will be better place a two days shipping delivery ( their regular delivery time is 3-7 days) i called the sale rep i was told it was not way to change the shipping speed after the order was place..really i said even if place the order only a few hours ago and is still in the warehouse? only way she said canceling the order and placing a new one.. which i did despite it sound like a complicated old system to do things..i send the new order within minutes right in the phone with her, to find out one of the clutches were sold out..what! but you told if was still in stock! I asked for a manager, just to hear it was nothing she could do..but put me in the waiting list..but the good new is that the red clutch could be sent in two days, fine that's the one i really need for the new year event. Did I mentioned that my account was charge twice? because the first order they told me to cancel cause they could not do a minimal change and for the second order..the first one droped three days later but mean while hold the money. HSN assured me the clutch will be here by Dec 28..i was waiting for it all day..around 6 pm i tracked to find out it will be here January second! i was livid...not way! i called ups..hsn handle them the item just the night before ( Thursday) knowing ups does not work on the weekend..knowing Friday it will be count as the first day. they sent it on a two days economy ground shipping!!! meanwhile my clutch was setting there for four days! can you believe that company?! ''economical ground shipping" after they waste for days knowing very well i needed before new year or by new year. Not respect or appreciation whatsoever for the their clients..i spent thousands of dollar in this this company and that's how they treat me?? they can keep their bags and their business i don't want nothing to with this company.. i asked a manager -Stephanie- if she can send me another one overnight then i will return the extra when i arrive..she said there's not way she can do that..'sorry miss'. I am done with HSN for life.
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1 comment
#587213

I have ordered things from HSN several times and never had any problems, the items also arrive when stated. But then on the other hand I have never tried to "change horses in the middle of the stream."

ID
#371167 Review #371167 is a subjective opinion of poster.
Location
Forest Hills, New York
Loss
$495
New Reviewer

HSN - Home Shopping Network

I ordered a Samsung home theater system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last years model... but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do NOT recommend shopping here unless you do your research!
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ID
#369623 Review #369623 is a subjective opinion of poster.
Location
De Pere, Wisconsin
Loss
$299
New Reviewer

Poor customer servie / HSN shopping network

Update by user Jan 14, 2013

This is an update as requested per "Pissed Consumer" related to my HSN complaint. We never received an appology, or a phone call from anyone at HSN. However, that day I contacted my credit card company concerning the matter and they did not hesitate making sure a block was placed on my account before any charges were submitted.

An invesigation was done by my credit card company to validate my complaint, and the charges never appeared on my next statement.

Original review posted by user Dec 13, 2012
This was my first time placing an order with HSN/Home Shopping TV Network. On Dec.10, 2012, HSN's hot items Christmas gift selections. I thought it would be a great Xmas gift for my wife and called their ordering center to place the order. Keep in mind, this item as many of their gift selections, are limited to a certain amount in stock. Once they are gone, they're gone, and will never be available for purchase again. I wanted to be a quick responder, to make sure they would not be sold out. I happen to get a very friendly representative to handle my order, but she did let me know that she was new in her position and to bare with her. I wasn't in any hurry and assured her to take her time in the ordering process. I wanted everything to be accurate and to prevent any mistakes. I was very patient with her as she was very confused at times, but continued on the phone for over twenty minutes placing the order. She was given all of my pertinent information. To make a long story short, when I went on line to check my order status three days later, I found out that the order was never confirmed to ship, but HSN managed to charge my credit card. When I called to speak to a supervisor, she told me that there was nothing that can be done to receive the product that I ordered due to the product being no longer available. I took care of the charges on my card, but what do I tell my wife at Christmas. The supervisor's response to my dilemma was just," I'm sorry this happened to you." This was my first and last experience with HSN due to their incompetence and poor customer service.
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ID
#367234 Review #367234 is a subjective opinion of poster.
Location
Reading, Pennsylvania
New Reviewer

Didn't send product for one order. Sent faulty products out twice.

Thouroughly dissapointed in HSN. Ordered bars/cookies for my Mom in MN for Thanksgiving. They never got delivered. Ordered eyebrow filler for my Mom. It got here and was all dried out. She had to pay to send it to me from MN. They sent a 2nd one and it was worse. NOW they have the odasity to ask me for another purchase price to send the 3rd one out. My Mom just called me this morning about the 2nd one. She's sending it back today. They SUCK. Why not check to make sure your product is good BEFORE you send it out. Lazy, *** ***. I'm so embarrassed for you.
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ID
#367107 Review #367107 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$25
New Reviewer

HSN has done nothing

I purchased a sumsung phone on Sept. 2012 with a Net 10 free minutes. I was able to to activate the phone. However the following month I wanted to purchase more minutes. This is when it all happened. The co. changed my phone number and no one was able to tell my why. It is very very difficult to take to anyone. I waited for hours one day, and I was so totally frustrated. I called HSN and they gave me this site. I am still waiting for someone to email me back. Totally upset with HSN. Hope to hear
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ID
#365061 Review #365061 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$199
New Reviewer
Bought a Tracfone from HSN. They claimed it came with 1400 "free" minutes. Transferred my number to the Tracfone with no problem, but...nothing worked afer that. Unable to receive the "included" minutes. HSN refuses to call and try to correct the problem. Told me to...
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2 comments
#637791

Promotional expiration information is included on the Welcome Guide. During the extended holiday return period (from 10/15/2012 to 12/21/2012) - not only can you return the item through 1/31/2013 - we also had the promotional period extended until this date 1/31/2013. We do provide a minimum of 60 days from th HSN order date to redeem the promotional airtime (usually purchases made after 12/1/2012 had 60 days to redeem)!

Unfortunately - if you are purchasing Xmas gifts very early - I do not recommend purchasing an item with promotional minutes unless you are planning to activate the service prior to the deadline.

The Simply Wireless website is not affiliated with HSN items and we do not advise customers to visit this site.

Thank you!

The Wireless Center

hsncare@***.com

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ID
#364073 Review #364073 is a subjective opinion of poster.
Location
Fort Mill, South Carolina
Loss
$150
New Reviewer

HSN Customer Service is Terrible!!

I have been shopping with HSN for years. Recently, I relocated and had placed an order online, double checked that it would be sent to my NEW address....got a confirmation email THE NEXT DAY that listed my old address as the "shipping address". WHAT???? I called HSN immediately to which they stated there was nothing that could be done!!! Product was in process of shipping, and I was told that I should've phoned right after I placed the order to change the shipping address. I tried to explain that I had not received the confirmation email until the next day and that their online process had a bug, and was told "that's weird". I was also told by HSN customer service to call UPS to find out if I could get the shipment to my new address. UPS stated HSN would have to change it and there was nothing that could be done on their part. UPS was sympathetic and stated I would have to go to my old address to retrieve the product from the people that currently lived there. OMG! Seriously?? It was a big, HUGE mess which I spent hours trying to fix. I did get the product from the old address, but it was a very difficult and crazy process. BE EXTRA CAREFUL ORDERING ONLINE WITH HSN!!!!!! Customer Service is NO HELP!!
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ID
#363636 Review #363636 is a subjective opinion of poster.
Location
Cibolo, Texas
New Reviewer

HSN ripoff

I was ordering some Beats headphones for xmas. One pair in Pink and one wireless pair in White. When I clicked on submit, a popup appeared which told me I had to call their number to complete the order. In speaking with the Cust Svc rep, I asked her to change the White pair to Black in which she complied. I SPECIFICALLY asked the rep if there were only 2-Beats items in my order....one for pink and one wireless for Black. She acknowldeged YES. The next day when I reviewed my order status, the Cust Svc rep had added another pink and an additional Black onto my order and posted the warranty insurance to the wrong headphones as well. When I called Cust Svc again, they said the items had already shipped from the Beats Warehouse and there was nothing they could do to stop the now over $1,000 order of headphones on my credit card WITH the incorrect warranties. She said she would go against their normal policy and at least find it in her heart to send me a free shipping label to return the items that were in error. However, she also blamed me for placing the order on HSN.com although I was not able to finalize the order and had to call the number that came up in the popup. She also said that because these items ship from the Beats warehouse and not the HSN warehouse, that it would take months to issue my refund. Are you kidding? I am now waiting for the items I ordered from HSN and will be sending them back immediately with all of the other xmas shopping items I purchased. I have blocked HSN from my Direct TV programming guide and removed the HSN Icons from my phones, iPads and computers so that I NEVER shop with this incompetent company again. This is not the first time HSN has screwed up an order, but it is my last. What a racket.
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ID
#362314 Review #362314 is a subjective opinion of poster.
Location
Champaign, Illinois

HSN sold iPad as new and it wasn't

On 09.21.12, I purchased a Apple iPad 3 from HSN, on Oct. 5, 2012 I contacted Apple to purchase the Apple Care Plus for the iPad 3, and to my shock and surprise I was informed by Apple that my device did not qualify for the Apple Care Plus. The reason given was that the Apple iPad3 had been previously purchased from an Apple retailer on June 6, 2012 and it was returned shortly thereafter to that same retailer. HSN swore that the item was new and it had never been used before. That was truly fraudlent on the part of HSN. Buyer please beware......
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1 comment
#1165591

I had the same thing happen to me. A family member purchased a supposedly new iPad for me from HSN but when I wiped it clean and tried to set it up again I couldn't because it belonged to a school district in NY! Now it is locked up and said that only that school district can unlock it!

ID
#353207 Review #353207 is a subjective opinion of poster.
Location
Irvine, California
Loss
$1100
New Reviewer

HSN did not honor there free one month boost mobile service

I bought a phone last year in June a Samsung Prevail Cell Phone with 1 month Free Boost Mobile service. I didnt activate my phone until August. I tried to get the free month but they told me it had expired. There was no expiration date anywhere in my package. I called numerous times and they wouldnt honor the free month, so I am an ex customer now!!!!..in the future, HSN needs to include an expiration date. I have switched over to QVC and I am very satisfied.............HSN HSN HSN HSN HSN HSN HSN HSN HSN HSN SUCKS!
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ID
#343283 Review #343283 is a subjective opinion of poster.
Location
Austell, Georgia

HSN did not inform customers of 60 day notification for bonus points.

I ordered a tracfone through HSN and was not informed you had to activate the phone within 60 days in order to receive the 1500 minutes we were promised as a bonus. I was using up the minutes on my old cell and when they were finished I called to activate the new phone. I was informed that the promotion period for this phone had expired. According to the date on my order slip it was July 1st,so this should've been within the 60 day range anyway,but I didn't receive the phone until probably the 7th of July. The bottom line is I was not informed of this by the host and presenter and that was a valuable piece of info to omit. I called and received the automated system(at simplywireless)and someone should get back to me on Tuesday. I'm not holding out too much hope for satisfaction but will write again if by some miracle I get it. HSN customer service is usually very helpful,so I might try them-although judging from other reviews they didn't seem to be helpful in this case.
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2 comments
#835313

I just got a phone with the bonus minutes and the papers that came with the phone clearly stated phone had to be activated within 60 days. I also had minutes on my old phone and just transferred the over to the new phone no problem.

#570730

The 60-day garbage that HSN's "Wireless Center" enforces is customer-hostile. I like Tracfone.

But HSN won't get my business again. Ever.

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ID
#342917 Review #342917 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$100
New Reviewer

Home Shopping Network (HSN) & Nextbook Tablet

I purchased a Nextbook Tablet computer from HSN.com in March of 2012. Just after the 30-day mark, this product became non-functioning to the point that it can now only be used as a glorified alarm clock - the only thing it actually does reasonably well. Web browsing is unreliable, slow, and shuts down unpredictably, returning to the tablet's home screen. It does NOT run Android apps, but instead uses something called "GetJar", which offers only cut-rate apps, many of which don't even run on the tablet. You cannot use it to watch movies, and even the main function it is SUPPOSED to be used for - reading books - is nearly impossible. It doesn't support any of the major eBook formats - only its own, very limited library. Emails are another issue entirely. I have 3 email accounts I need to check regularly, and one of them has several hundred emails stored in folders outside the inbox. When I attempt to open my other 2 email accounts, they update normally - but this 3rd email account acts as if someone dumped the entire contents of those folders into the inbox - there are no recent emails, only pages and pages of old ones from the storage folders. I contacted HSN about returning this item, and was told that because I did not return it within 30 days, I would have to contact the manufacturer - NextbookUSA - and that "they'd be happy to help me at Nextbook". I asked about the FlexPay payments I was making on this item ($200) - and was told that I would have to continue paying them while I dealt with the return of the item. So I would be stuck paying for a non-functioning item. I checked the NextbookUSA website - and regarding returns, it said that they would only accept products purchased directly from their site - and only if returned within 15 days. (Are you kidding me?? That has to be the worst possible return policy I've ever seen, short of simply saying "no returns".) So, back to HSN, only to be told, yet again, that they were so sorry about my experience, but they couldn't take it back, and I would be responsible for the remaining payments - and that they hoped I would give them another opportunity to serve me. I don't think so. I'll buy from anywhere *but* HSN in the future. I did receive a follow-up email from someone else at HSN shortly ago, stating that my input was important and that they were forwarding it to the "appropriate department", but frankly, I don't hold out much hope for a solution - more likely just more emails telling me how sorry they are that they can't let me return the defective product they sold me that the product's own manufacturer won't provide support for.
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1 comment
#538059

This are all lies . I have the same Nextbook and even tho it is not a top rate tablet .

It does have the Nook app , I have downloaded the Kindle app from 1mobile.com and Getjar is an Android app store and was advertized when I bought it from HSN having Getjar instead of Google play . You need to tell the truth when you right a remark like yours and do your homework before purchasing .

ID
#341408 Review #341408 is a subjective opinion of poster.
Location
Breckenridge, Michigan
Loss
$200
Junior Reviewer

Hsn do not buy treadmill from

I purchased a treadmill from hsn in march 2012 I contacted them to tell them the treadmill was not working and I told them I wanted to return it the guy tells me good thing I called because I had it for 26 days and after 30 you can't return it. So I waited for truck to come no truck comes.so I call them back they feed me this line of bs claiming oh we never got a call from you (it was my imagination) and oh yeah mam it's now over the thirty days so you can call the warranty company I have a 600 dollar treadmill it doesn't work it never did by the way not that I have to explain myself but I didn't open it right away because I delivered my daughter whom was in the Nicu so I had more important things going on than to worry about a treadmill. So to this day I'm getting notices from not paying I paid 150 last month because I didn't want it on my credit but treadmill does not work waste of my money do not buy from hsn
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3 comments
#506443

I did not receive a refund from hsn i recommend never buying a treadmill online or any fitness equipment

#506438

I'm sorry wrong account hsn however sent me to warranty company which made me unscrew and fix treadmill myself I would not suggest getting a warranty from icon fitness

#506436

Since I've posted this I've received my refund and I am completely satisfied with the customer service

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ID
#328050 Review #328050 is a subjective opinion of poster.
Location
Peoria, Arizona
Loss
$600