Unclaimed
Home Shopping Network
Reviews and Complaints
90.4K
CLAIMED LOSSES
285
TOTAL REVIEWS
46.3K
PAGE VIEWS
1
ISSUE RESOLVED
Home Shopping Network Net Promoter Score (NPS)
34
high
NPS
-100
100
- 67% Promoters
- 0% Passives
- 33% Detractors
Home Shopping Network's estimated NPS of 34 considered to be high. 67% of users would likely recommend Home Shopping Network to a friend or colleague.
Customer Satisfaction
Home Shopping Network Reviews
Damaged table
I am writing this letter to express my disappointment with a recent purchase on your online store. I ordered a beautiful table from you website. It arrived on Friday July 31, 2015. As my significant other was taking the table out of the packing box the table its self has a huge chuck taken out of the corner, this ruins the whole table. I would hope that this is simply a one-time thing, as I do not want to believe that this company has faulty furniture. All that I am asking in this case is to receive my money back, as I do not believe that this product was delivered to me as promised. I have never been so dissatisfied with an online purchase till now. I do hope we can resolve this issue. I look forward to a swift resolution to this matter.
ID
Location
Keene, New Hampshire
Cons
- Product not as described
- Lacking refund
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Non delivery of item twice- no Im out of luck
I order 2 products over a month ago in same order. 1 came and 1 never did. They followed up with replacement order that again never came. Each time UPS tracking says it was delivered but I never got. 20 other orders have had no problems, but this one twice has problem. HSN says too bad, not their policy to believe me only concession is to give me chance to reorder at same price. SWIPE Watch "However, if you wish to re-order this item, I have notated in your account you should receive the original price you paid. I truly apologize for any inconvenience this has caused you." Thanks for nothing HSN
ID
Location
Austin, Texas
Cons
- Lousy 1st and last order
Reason of review
Problem with delivery
Loss
$66
Preferred solution
Deliver product or service ordered
New Reviewer
Got Bed Bug Blood Stained Sheets!
I ordered the two pack set of sheets by Concierge Collection from HSN. When I received them, one set had bed bug blood staines all over it. Sent them back to HSN, very upset. I solved them back in the box, cleaned the area where there was any contact from the sheets. Then I had to take to the post office to return them. All the time freaking out if there were any live bugs. How can this happen? Have not heard from anyone yet. I took lots of pictures of it. This is just unexceptable from any company to send items out like this. They must have been a returned item, and was not checked over before re sending them out. I paid full price for new sheets, not as is sheets, which are usually a returned item. Susan Mason
ID
Location
Southampton Township, New Jersey
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Let the company propose a solution
Tarnished ring
I purchased a really lovely antique style ring from the Heidi Daus collection on hsn nearly 2 years ago,which i wear a lot.Unfortunately when i wear it lately it turns my finger green!?? I've tried cleaning & polishing it but it still does the same thing. So now what can i do about it?? Needless to say,it is one of my favorite rings and i am extremely disappointed with this recent 'turn of events'!! I would appreciate any and all recommendations to correct this problem even to the extent of replacing it free of charge as previously advertisedHome Shopping Network
1 comment
ID
Location
Chico, California
Reason of review
Bad quality
Loss
$125
Preferred solution
replacement as advertised
HSN wont let me place an order because a roommate has a debt at the address they have in their sys for me grrrrrrrrr
I cannot believe what HSN has done, i lived with my cousin for a few months and moved but now i'm trying to make a purchase and i'm being told by HSN that i will not be able to place an order till my EX roommate clears an acct she has with them. OMG i feel an arbitration coming on....BEWARE PEOPLE HSN is not a credible company to do business with I've noticed it's all about the sale and money to them...Courtesy means nothing to the HSN employees. I was held on that phone call for 40min before the supervisor by the name of Brendan and when I requested his reporting manager's name it took me 3 times to ask for it before he gave me the name under his breath smh....I will be taking this higher I think it's an abuse of power and they have no rights to make me responsible for someone's elses' account. I have an A+ credit and i'll be damned if I will let this company harm that.
ID
Cons
- Cust svc are rute
Reason of review
Problem with payment, poor cust service
New Reviewer
No Money Back!!! HSN sucks!
I ordered a computer from HSN on flexpay. I received a confirmation that my order was on its way. The next day, I was informed I did not qualify for flex pay and that they would return my down payment. They have not refunded my money, and when I contacted them they explained its nothing they could do. I am out of $140.00 and they will not contact my card company to straighten out the problem. I needed the computer and was happy I could purchase it on this plan and have a flexpay account. Just bad business! I believe they ran out of laptops at that price and needed a reason to block me from that purchase price. My account is in good standing with them. Now they will not return my money!
4 comments
Featured
ID
Pros
- Terms of my purchase
Cons
- Not returning my money
Reason of review
Poor customer service
Loss
$140
Preferred solution
Deliver product or service ordered
Shipping is way Too LONG
Ordered a Tracfone with free shipping. Previous to that I had ordered diamond earrings. HSN is using SurePost/UPS which is a total joke. It will take my order almost 2 weeks to get from FL to LI? That's absured! diamond earrings 10 days - and once you place your order just try and cancel it - you are not offered that option. Man, things must be really tough at HSN. My buying days there are over - 2 weeks is just too long - just because they are trying to save more money by using Surepost - Well, they just lost this customer!
ID
Location
Plainview, New York
Reason of review
Problem with delivery
HSN and the Proform exercise bike.
Purchased the Proform exercise bike on HSN after watching the presentation. When I got it home and set it up, the manual states that the progress meter was only in kilometers not miles. I called Proform and they said this particular model's meter cannot be converted to miles. What? HSN hosts never said a word about this. I bet they probably did not know this either. The host also stated that the bike has wheels to move around easily for storage. Not the case. I have contacted HSN and they are looking into the matter. I am in the process of sending it back, but I have to return to the manufacturer, not to HSN. HSN has a distribution facility 200 miles from my home in Tennessee, but I am not allowed to send it there, even though there is a label online to print out to send there. I have to return it to the Proform plant in California. Makes no sense. I am not happy that HSN are selling these machines and do not even know what they are selling. Just think of the people that are using these and think they are doing so many miles on the bike, but actually it is kilometers. HSN has become very bad about misrepresenting their products. This is not the first time I had problems with them and their misrepresentation of their products.
ID
Location
Lebanon, Tennessee
Reason of review
Not as described/ advertised
Preferred solution
Full refund
I can't believe it took that long for the coating to come off!!! It's all the copper the ring has in it & contact with the the oils & seat from your skin causes and reaction ....going green